Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Updated purchase order05/31/2024 Original purchase date: 05/25/24 I purchased a 2018 GMC Sierra from dealership and took ownership on 5/25/24. With my purchase I also purchased a service contract issued by Crown Nissan from ‘total care auto’ including mama vehicle service contract, appearance protection plus limited warranty, and a tire and wheel protection contract. All charges for these contracts are on my contract signed on May 25. On May 31,2024, the account manager contacted me and said the financing banks interest rate had changed over the weekend and she needed to update the financing agreement, with no payment change on my monthly payment. She assured me no changes had happened and the dealership would cover the cost of the interest difference. I signed the new finance agreement online. Within a 2 month time frame, my vehicle began making a noise and the crown Nissan service department took the truck in for a diagnostic check. The rear differential needed replacing. The service contract company, Total Care, specified the issuing dealership could not do the repair, a certified GMC service department would be required. Crown Nissan service told us we could take it to any dealership of our choice for repair and it would be covered by our contract. We took the truck to certified repair. I was going over all my service contracts and the representative from Total Care Auto, Mike, told me the service contract for the appearance protection had been cancelled per Crown Nissan. That was an $990 charge on my original finance contract. The certified repair tried to receive coverage from the contract company and Crown Nissan had been issued a repair contract for my vehicle and the new dealership could not be issued a repair contract for the same repair. Crown Nissan was suppose to carry my vehicle to a certified repair facility. It took over 10 days before Crown Nissan removed the repair contract so the other could apply for a repair contract.

  

  Business Response

  Date: 11/25/2024

  Crown Nissan did confirm that the original contract had to be re contracted due to approval from the lender.  The appearance package was indeed canceled from the original contract and was not charged to *** **** on the final contract.  Also, the tire and wheel package that *** **** selected originally was $880 but the dealership only charged $775 on the final contract due to the lender approval.  In regards to the mechanical failure the good news is *** **** purchased the warranty to protect in the event that something like this happened.  Crown Nissan presale inspects all of our vehicles and our intent is to sell safe and reliable vehicles!  However, we cannot predict what happens in the future that’s why we offer the consumers options to protect there investment.  We would’ve preferred to do the repair here but our technician is not an expert in this area of setting the lashing in the rear end.  We apologize for the inconvenience of having to take your vehicle to another repair facility and also having to wait while we closed the repair order on our end while working with the extended warranty company.  We hope that the vehicle is operating in a normal manner now.  In the event that it is not or the repairing facility did not do a good job we would be happy to assist in getting that satisfied for you.  You can always reach out directly to me at *************

   

  Thank you

   

  Mike O’L****

  General Manager

  Crown Nissan of Greenville

  ************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove off the lot and 15 minutes later the check engine light came on. They said it was nothing, just to drive back 2 hours to Greenville the next day and get it checked. On my way home I stopped at **** **** and they ran the codes and it said the torque converter in the transmission needed to be replaced. After going back and forth with this van 3 times ( they sent drivers to pick it up and drop it off and each time they drove my car back to Greenville.) It took 3 times for them to tell me the torque converter needed to be replaced. They brought it back to me the first time and said nothing was wrong, the driver even said the check engine light didn't come on. I walked to the car and crank the car and of course the light was on. They eventually replace the torque converter and bring it back to me once more. At this point it had been over 3 weeks since I purchased the car and nothing has been done about it. The check engine light was off when the driver arrived. So I let the car rest and the next day I go to leave and drive my van since I haven't got to drive it at all since I got it and it's almost been a month. & guess what I'm less than a mile from my house and the check engine light comes on AGAIN! I call Abigail the lady who sold me the car and told her once again what was happening. I went to **** **** the next day and guess what now the catalytic converter went out on it. I haven't even driven the car! Now I get a call this evening & Abigail tells me there is nothing they can do about it, it's my responsibility to fix it. It's not covered under the warranty I got.. THE WARRANTY. The car has been messed up since I drove off the lot. Now I'm supposed to pay for a car that doesn't run correctly and I can't even drive. Abigail told me the dealership would get in trouble if they were selling bad cars and resetting lights.. but yet what else would be the reason behind all this?

  

  Business Response

  Date: 08/14/2024

  I spoke to ***** on 08/13/2024 and let her know here vehicle is complete, we replaced the catalytic converter test drove the vehicle and everything is performing as it should!  I let ***** know that we wanted to test drive the vehicle this morning to ensure nothing else came up, our technicians have driven and car is good!  We will be arranging delivery back to *****.  Lastly, Crown Nissan will be reimbursing her for her monthly payment that she made while she could not drive it! 

   

  Thank you,

   

  Mike O******

  Crown Nissan of Greenville

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** **** ******** from Crown Nissan of Greenville on 5/31/24 and I paid $39,864.77. I had the **** for less then a week and while I was driving **** I lost power. I took the **** ** ** ********** and had the code ran. I called dealer and they told me that I bought it "as is" but then they told me to bring it in and they would fix it. They had it for a week. I picked it up on 6/22/24 and drove to work on 6/23/24 and the **** did it again. I lost all power; including gas, brakes, power steering, etc. I called them again and they sent tow truck to pick up **** on 6/24/24. I tried calling multiple times but have not been able to talk to anybody until 7/6/24. At that point Austin (the service writer) told me that they couldn't find anything wrong with the **** but I could pick it up if I wanted to and drive it until it does it again. I called again today 7/8/24 and talked to Kevin (sales manager) and let him know what was going on and he told me that he was going to talk to Ryan (service manager) and have him call me. Ryan called me and said he was going to pick up **** and drive it if it was ok with me to see what is wrong with it. Meanwhile I am having to find a way to work everyday and the payment is coming due and I have not even drove the **** for a whole week.

  

  Business Response

  Date: 08/14/2024

  Crown Nissan took *** ********* to our local **** store to diagnose the concern.  They confirmed that the light bar installed caused a drain on the Auxiliary battery.  We approved that dealership to replace the Auxiliary Battery and repair the wiring.  After completion it is confirmed the vehicle is operating as normal.  Ryan our service director has reached and let *** ********* know her vehicle is ready for pick up!

   

  Thank you!

   

  Mike O*****

  Crown Nissan of Greenville

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Nissan ***** from Crown Nissan in January of 2021. When I went for every oil change I let the service techs know that the car idled high in park and that it shifted sluggishly. They changed out my transmission fluid and told me they didn't see anything else that the car was "probably cold when starting". I have text messages from myself to my sister (my cosigner for the car) stating that the car wasn't driving right but the service techs were saying that it was fine. My check engine light came on several weeks ago so I took it in for service. They removed my engine control module and realized that the dealership had sold me a car with the wrong engine control module for my car and that I've been driving it like this for 2 years. They quickly sent me on my way with no paperwork and refused to email me to tell me which module is in my car when I called to ask them to. They only emailed me which part I'm supposed to have. They expect me to pay $2,000 to replace my engine control module because they say that the warranty I purchased does not cover engine control modules. They refuse to accept responsibility that the car was sold to me with the wrong part which is now causing my vehicle to die and possible damage to my engine. When I left the dealership I called back on my way home because my traction control system had gone out due to the ECM, the technician (Bryce) told me that it would be fine to drive just not to drive it like a race car driver. The car is jerking, shaking, trying to stall and revving high at usual times. I have 3 kids that I drive in this vehicle everyday. If the engine control module would have been correct I would have understood that the warranty doesn't cover and it would have been my responsibility to fix it. I was sold this car with this incorrect and very important part inside and I don't feel like I should have to replace something that is someone else's error.

  

  Business Response

  Date: 10/13/2023

  Crown Nissan of Greenville did confirm after speaking with the Technician and Service Advisor that the ECM in the vehicle will need to be replaced.  We are sorry for the trouble that you encountered with this and are offering to repair this at our shop 100% on us.  Please reach out to Ryan Baughman Service Director at ************ or Mike ******* General Manager to schedule the replacement! 

   

  Thank you for bringing to our attention and sorry for any trouble!

   

  Mike *******

  General Manager

  Crown Nissan of Greenville

  Customer Answer

  Date: 10/24/2023

  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/21/23, I looked at a car here. I told the salesman upfront I did not need financing and I already had financing lined up. At no time did I fill out any kind of appl for credit nor was it discussed. I wanted the car that I looked at and while at my credit union later that day, I was told by them that the car was overpriced. They did not say they were not going to lend the money, they were just informing me. I called the salesman whose first name was Angel. I told him what they told me and asked if he would be willing to negotiate on the price of the car. He said he would check on it and call me back. He never called me back one way or the other and did not reach out by text or email. Because of that, I started looking elsewhere. In the next couple of weeks after that, I started receiving correspondence from financial institutions that had had my credit pulled on that date, 7/21/23. by Crown Nissan of Greenville. I was getting one every couple of days. All total I have received 10 such letters, the last one received yesterday, so there may be more. I contacted the manager, Mike ******* about 3 weeks ago and asked him to have the inquiries removed since I didn't give permission to have my credit pulled. He said he would send letters saying there was "some confusion" adding that it could take up to 2 weeks. I said okay and thought he would take care of it. I have talked to the credit bureaus as of today and they have not heard anything from him or Crown Nissan to remove any inquiries. I am very upset that he did not follow through. The institutions that I know of so far where my credit was pulled are ******** **********, ********** ***, Crown Nissan, ******** ********* ****, ** ********** **** ***, *********** ***, ******** ***, **** ********* **** & ****** *** ***. I have since purchased a car from my original CU that I was working with but I still need the inquiries removed from 7/21/23. My daughter, ***** ****** was with me and can verify everything.

  

  Business Response

  Date: 10/13/2023

  Crown Nissan did receive a call from *** ******** regarding the inquiries on her Credit Bureau.  We do have an online credit application that was submitted in the system however, *** ******** states she did not complete it.  Crown Nissan has written letters to the bureaus requesting that those inquiries be deleted do to confusion.  Unfortunately,  the Credit Bureau will not confirm when this is done.  If as of now these inquiries are still there please reach out and let us know so we can resend a letter via certified mail or overnight to expedite this matter!  My direct number is ************.

   

  Thank you for bringing to our attention and sorry for any trouble!

   

  Mike *******

  General Manager

  Crown Nissan of Greenville

  Customer Answer

  Date: 10/13/2023

  RE: Complaint ID ********

  I received the form by email to respond  that I do not accept the answer from Crown Nissan. The first time I started the response, and hit "proceed", the screen said thank you for your response before I even typed the response. So I went back and typed my response. When I hit submit, it said I had already responded, which I had not. So I'll repeat myself and excuse me if you did actually already receive it.

  I went inside Crown Nissan after test  driving a car, but I told the salesman upfront that I already had financing so he knew that. There was no credit application filled out.  If anything was filled out, it was not made known to me that it was a credit application. I did not give him my ss#, only my DL, which had my address on it. I did not do anything on a computer and I did not fill out anything like a credit application. I told the salesman I was going to my credit union in Anderson to get the loan when I left the dealership. And that's what I did. I even called him from my credit union to tell him that the car was overpriced by about $3000 according to the CU's guidelines. I did not  say they weren't going to loan me money and I did not say I wanted him to pull my credit or anything of the sort. I only wanted to know if he would negotiate on the price of the car so my CU could give me a better rate. He said he would find out and call me back. He never called, texted  or contacted me at all. Instead, he obviously started contacting financial institutions and had my credit pulled by at least 10 or more of them. I did not give him permission or ask him to do this. I already had my financing lined up and he knew that. At no time did I write down or give him my ss # so I have no idea how he got it. I decided to look elsewhere to purchase a car. Within a week or so, I started getting letters from all these financial places that had pulled my credit. I was getting them everyday for several weeks. In the meantime, I called and talked with Mr ******. He said he would let the credit bureaus know there was some "confusion" and ask them to remove all the inquiries. As of yesterday  they were still on all my credit reports. My daughter was with me when I was at Crown Nissan and she can verify everything I have said. Her name is ***** ****** and her phone number is ************* Thank you.

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a BRAND NEW Pathfinder it had a broke poverty of molding they said they would order a new one this was 4 weeks ago they Crown Nissan said there was no piece in the USA I phoned Nissan USA complaint and they was no use all I want is my car fixed I make the first payment on Aug 21st and it don’t look like it will fixed by then

  Customer Answer

  Date: 09/06/2023

  The consumer stated this is resolved.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them in December payed top dollar for a used Nissan pathfinder. Took it on our first family trip only to find out the DVD player does not work and they are refusing to cover it even though they did not notify us that is was broken. We were told the car was inspected, and all major issues had been fixed at the time of purchase. Also found out recently when trying to have a mudflap replaced that there seems to be damage underneath the car, which of course we cannot prove. One of the managers did call me. He was very aggressive because I was not backing down and offering to pay $100 deductible for warranty repair. He was offended because I wasn’t speaking to him in a manner he felt was appropriate but at this point I am beyond frustrated. I never use profanity. I just wasn’t being complacent. I called approximately 3 1/2 weeks ago. Left a message never received a return call. I called again last week was told I would receive a call back by the following day or Monday at the latest. No return call. Called again today and spoke with the gentleman I spoke with last week he didn’t remember what I was talking about it first. Again said I need to use my warranty.

  Customer Answer

  Date: 05/17/2023

  The consumer stated the business is working with her to resolve the issue. She stated the complaint can close and if needed she will request it be reopened. She stated she has just spoken with the company as of yesterday 05/18/2023

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car caught fire in August of this year I received a insurance check for the fire I went on the Nissan web site and found a car for 8,000 I put 5,000 down on the car I told them about the car fire and I told them that I needed a safe vehicle I was told that it was a good car I gave them the money but I couldn't take the car because he said that it needed detailing days go by I called and was told that they had to order a part for it to hold down the battery I got a call to pick it up the next week the wouldn't start I got someone to look under the hood and they have tie down straps holding down the battery I went to vacuum out the car I pulled up the mat and there's a big hole in the floor I asked for my money back months ago and I was told that it was already financed and that I couldn't get it back they let me drive away with the vehicle knowing that I had a child with me and that it wasn't a safe vehicle

  

  Business Response

  Date: 11/11/2022

  Thank you for the opportunity to look into this concern.  We did complete a full safety inspection on the vehicle and fully serviced it as well.  The customer purchased the vehicle “as-is” returning the vehicle is not an option.  We were made aware of the battery concern via a google review Mr. ******** placed.  As soon as we learned of this concern, we sent a tow truck to pick up the vehicle.  Once we had the vehicle we replaced the battery and tie down free of charge.  We consider this case closed.