![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforLuxury Pools and Lagoons LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed a contract with Drew E**** on September 26 2022 and paid $12000 deposit. He stated my pool would be completed by the end of the year. He started to dig a hole in my backyard on December 6, 2022 and spent 5 hours at my home. He then came back on December 9th and digged for 2 hrs. Then he promised he would dig all day that Saturday December 9th. He asked for another $5000 to install I believe its called a "dead man pump". He came back on Saturday December 9, 2022 @ 2pm and digged for 2hours then left. He hasnt been back to finish the job. Its now March 8, 2023 and we have a half dugged hole in our backyard. He has blocked my husband and myself on ********. He doesnt return text or voicemails.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.