ComplaintsforTrinity Property Management, LLC

• Initial Complaint

  05/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I’m not sure where to begin. Firstly I moved in the apartment Feb 15. It was a hole in the wall by the door. It’s been reported and still there. My ac wasn’t working at all but it’s been patch and cools the front and doesn’t cool the rooms. There are no screens in the windows in the rooms either. Never was. So I can’t open them without keeping nature out. I was instructed to park infront of my apartment but there is a mud pile that gets worst the more it rains. So I can’t safely park there with a 4 year old. He can slip and fall. Friday at 11:45 at night. The ceiling fan literally jumped off the ceiling and is still hanging. I reported then. Talked with manage via text on Saturday morning. It’s Wednesday and the fan is still hanging from 2 wires from the ceiling. The light won’t come on at all. Last month I tried to pay my rent online which I have always done with a 9.99 processing fee. I tried to pay it the weekend of May 5. I was unable to bc the portal wouldn’t let me. I tried contacting them several times. No response. Until I finally sent a message on my last attempt and they reply. They said sent out a email in March saying the portal wouldn’t work. Gave me new info to pay. I tried to pay. It’s a 38$ processing fee. I then went to the store and paid it after I was provided a pay card. Which should have been provided once they decided we couldn’t pay the original way we been doing it. There is still a 100 late fee showing that should be waived but isn’t. I’ve contact to ask if it can be removed. No response or removal. And I was told originally it would be. I don’t mind pay rent but 900$ is a lot for an apartment if they aren’t going to fix things and provide adequate parking. They don’t answer the phone. They don’t respond to text in a timely manner. Something needs to be done. I have pictures of the messages. The parking lot. The ceiling fan still hanging and the hole in the way. But it’s says my files are too big to upload here

  Business response

  05/22/2024

  ** ********  

  We have sent the work orders to the contractor and they are to schedule with you. We do not control their schedules. They are independent, not employees. We will call them today to find out what is going on.  You texted the property manager on Saturday night around 11:30 pm and then sent her a picture on Sunday. She responded to you on Sunday morning as soon as she got the picture and sent the work order.  Furthermore, the contractor went to your unit on Sunday at 3:37 pm and couldn't get in or reach you on the phone.  You are not answering his calls.  He called again yesterday and you did not respond to his call yesterday.  He also left you a voicemail.  So you need to return your calls, the same thing you are accusing us of.  We have had previous issues with you at ********* where you stated you would leave him a key and then didn't.  Then he waited for you to arrive.

  The mud in the parking lot runs down from uphill when it rains.  You are not required to park there.  We do not like that the mud does that and have tried to find solutions for it but have not yet been able to. We are still trying to figure out how to eliminate that issue. You are welcome to park anywhere out there except in the grass.

  As far as your rent, we are changing software programs and you will be sent a new link no later than tomorrow. Your rent is due by the 1st and there are and have been multiple ways for you to pay, including mailing it in. It is your choice to wait until the last minute to pay your rent and that is on you, not us. The online option is just that, an option. No one forced you to pay that way. If you read your lease there is a page in it that gives you all the different ways you can pay. In addition, we emailed out a new notice on March 28, 2024 explaining ALL of these ways to pay again.

  Thanks and have a nice day!

  Customer response

  05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
  
  Regards,
  
  ***** *******

  Customer response

  05/23/2024

  They said someone came out Sunday. No one called me or text to inform this. I spoke with the maintenance guy yesterday. He said he tried to enter my apartment Sunday but the keys didn’t work.  I never gave permission for anyone to enter. They never called or text. He stated he came back on Tuesday. No one called or texted since Saturday informing me someone will call to schedule a time. Until yesterday. No one contacted me. So if someone did really come out Sunday. Why did no one contact and how is it ok to enter my apartment with no prior permission or acknowledge at all. I was last told someone will call. No one ever called. Until yesterday. Again. It is still not fixed. Still hanging my wires from the ceiling. They coming today after 6 pm. Leaving my apartment still unsafe 

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid my rent for the Month of August and informed them that I would be moving the next month I was renting month to month. I cleaned the apartment and cut the grass was told I would get my deposit back but have received it. I also sent a certified letter requesting my deposit still no response I have pictures!

  Business response

  03/13/2024

  Ms. ******* did NOT give a 30 day written notice to vacate as required.  She called our office on September20, 2023 and stated she would be vacating the premises by October 1, 2023.  Therefore, she not only did not give a written notice.  She did not give a 30 day notice either!  Furthermore, that means she also owed October rent since she did not give a 30 day written notice to vacate.  Therefore, her deposit was applied toward unpaid October rent leaving a rent balance owed of $225 plus a $100 late fee.  In addition, the owner also had to pay someone to clean the unit to make it rent ready again because her "cleaning" was not sufficient for someone else to move in. Her $400 deposit was used and she actually owes the owner money but the owner chose not to turn her over to collections.

  Trinity Property Management.

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When it rains heavily my apartment becomes drenched in water.y entire living room floor and everything on the floor be soaked. I put in a work order on Jan 25th and no one has come out to see about the problem yet. It been almost 2 weeks. I call every week and I am told to complete another work order. I've had to pay someone to help me extract most of the water from the carpet. The floor is still damp in spots. It smells horribly. I know there is mold under that carpet. My kids suffer from allergies and asthma. I'm afraid this situation is going to trigger their illness and cause problems. I don't understand why they won't send someone out to help me but they expect their rent money on time. And if it's not paid on time I will be charged a late fee. Plus on top of that I had to spend extra money to pay someone to help me because they didn't come out to do their job.

  Business response

  02/06/2024

  First of all, See the attached work order history showing that Ms. ***** submitted the work order on the 25th at 2:41 pm and we sent it to the contractor at 3:19pm the same day.  The drain had already been cleared even before the work order was submitted.  The day this occurred was when we had the unusual, severe heavy rain in the area.

  Second, we have never had a key to the apartment and we had a technician there the same day that the flooding was occurring due to the monsoon that was coming through.  She is never home to let anyone in and no one was there at that time either.  The technician was beating on her door and no one came to the door.  He tried to get in but with no key that is impossible.  We have asked for a key for years and she refuses to give us one because her teenage sons don't want us to have one.

  We did not cause the rain or the flooding and the tenant is required to have renter's insurance to protect her things.  We will be happy to reimburse for a receipt for a professional water extraction and drying of the floors if there was one paid for.  However we need to have a copy of that receipt and it must be a legitimate company, not a handwritten receipt that anyone could write.  We will also send someone to inspect the flooring and do whatever is necessary to take care of this issue as long as someone is going to be home to let the repair person in at the scheduled time. 

  Ms. ***** states that she called every week.  We have not received any texts, emails or calls other than the 2 calls regarding the work orders she was told to submit.  If additional calls have been made, no voicemail was left. If no voicemail is left then we don't know someone called. We also have a chat bubble on our website, an after hours emergency phone that can be called and texted, a chat on ********, email and texting in the tenants portal in the software where rent is paid.  There are so many ways to communicate with us to let us know that the issue is not completely resolved besides a phone call.  Going to the BBB instead of notifying us again that a technician did not resolve the issue is very much not appreciated as we don't know if we are not told.

   

• Initial Complaint

  02/04/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I moved into my current address (*** ****** Circle, ********, SC 29661) under Trinity Property Management on 11/17/2021 During the 1st day of moving in, I began to uncover very serious/emergent issues. -Under the carpet the flooring is completely rotten through. I have notified Trinity Property Management of all of the issues and was told that if I was not pleased with the lease, I could move out. They asked me to give them time to do the repairs, so I did -The roof is also falling apart -there is mold inside of the home -numerous Electrical violations I have undeniable proof of Trinity accepting liability for the problems at my current address and offering me another property/lease agreement, to which I signed. They then turned around and revoked their offer completely and said if I left, it would be vio. of lease. Proof can be supplemented upon request. In accordance with the SC Landlord/Tenant Act, I notified them of the issues, and gave them the allotted 30 days for them to be corrected. After no corrections, I called ******* Co. Building Coding. They responded immediately, same day-inspected the property, and concurred that the conditions were deplorable. I was told by ******* Co. Coding that they would contact Trinity, and give them 30 days to fix. Still to this day, that of which extends beyond all deadlines for Landlords to provide Habitable and Humane Living Conditions, almost all of the repairs are still needed. Trinity tells me that I am obstructing them from performing aforementioned repairs. (I am in a wheelchair, the only obstruction that is taking place is the blatantly dangerous notion that in the event where I was home, alone, and there was a fire, I would not be able to make it out.) These statements made by Trinity are obstructive and frivolous in nature, in an attempt to stall out or give themselves more time. I met with an Attorney named ***** *********, Esq., and was advised of my rights, and told me to refuse to pay rent.

  Business response

  02/04/2022

  Since day one, every repair has been addressed as fast as possible and all repairs have been made to date except new vinyl to cover the new subflooring in the kitchen area.  The floor company has called both numbers provided by the tenants, *** ****** *** ***** *****.  Once number goes to voice mail and the other a voice mail was left and no one has called **** Rug back to schedule with them.

  Per the attached work orders with dates and the invoices for each one attached in date order, all work has been completed and well within time limits of the law.  

  As far as the move out and new lease offered, initially they were offered to move to a different trailer with same number of bedrooms and then, conveniently, 2 more people were going to move in with them and wanted to be added to the lease.  One of them has a large dog and that is not allowed as well as they were not approved tenants.  Therefore they were told no they cannot move to the new trailer. Tthe supposed signed lease was not signed by all parties on the tenant side and definitely not by a Trinity Property Management authorized person on our side due to finding out this other very pertinent information.   

  Furthermore, *** ****** *** ***** ***** were given ample opportunity to walk *** ****** Circle prior to signing a lease and they accepted it in "as-is" condition.  However, we have gone over and above to make the necessary and requested repairs by them and done so in an extremely timely manner.  The dates on these documents prove this. Getting a new electrical panel installed within 24 hours is an amazing turn around time considering we do not own the property and have to get approval from the owner to get anything done on his property and contractors are backed up for weeks these days!  We acted as swiftly as humanly possible to try to take care of the residents despite being cussed out, screamed at and berated by them and their family members who are not on the lease and do not live there!  

  The residents chose this property for themselves.  No one forced them to move in.  See attached lease page 1 item 5 for accepting in "as-is" condition and item 6 and page 2 item 8 for maintenance and repairs and alterations to the property.  Upon move in the tenants removed the storm door and all interior doors to the home and placed them outside where they could be damaged.  They did not ask permission or notify us and we found it and had to pick up the doors and store them!

  As far as talking with an attorney, feel free to have him call us because the law does not say you can just stop paying rent especially when we have made all of the repairs.

   

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