![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAmbrie
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I was a patron of this business. I placed an order back in 2022 and never received the merchandise. The business also charged an incorrect (higher) amount for taxes than what is charged in my county. I emailed the business and they refused to ship my items, and they refused to give me a refund so I disputed the charge. I am not the only one who has made complaints of this type. Fast forward... The business closed and was not operational for about a year. The business decided to reopen. Thinking that things had changed, I placed an order. With the order came a fee for insurance in case the order was never delivered. My order was immediately canceled and marked as "fraud" yet they never notified me that the order was canceled and they kept my money for weeks. They did not refund my money when the order was canceled. I emailed them asking (a) if my order was canceled, or whether it will ship and (b) whether they will give me a refund. No response. I emailed a second time with the same questions, and they said my order was flagged as fraud (it was not) and they said they would give me a refund. Still no refund.Business response
03/25/2024
You have disputed multiple charges with us over the years fraudulently and disputed this charge even after refund. We have already opened a case with Greenville County Small Claims court earlier this week and will pursuing both legal action as well as criminal in our state.Initial Complaint
08/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed a preorder (order number ******) in August of 2021 for two funko pops and some leggings. The leggings came and the entire order said fulfilled. I reached out to the company and said that I hadn’t received the entire order and they informed me with the shipping containers stuck at sea they weren’t sure when they would be in but I could check back or watch the website. So I let about two months pass and I reached out again. This time I got their automated response saying they would get back to me within 48 hours. I received nothing back so I waited a bit longer (a couple more months) and reached out again. I again got the automated response and never received a response. I have reached out to them 5 times in the last year via email, twice via ******** (the only response I received from ******** was to contact the same email I had already tried several times and when I explained that I again got no response), and by trying to post on their ******** page twice. At this point it has been a year and I know the funko pops are out because I’ve purchased them from other vendors. I’m just looking for a refund for the two items I didn’t receive.Initial Complaint
06/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a pair of leggings from Ambrie on 6/1/2022 for $26.53. The advertisement stated that the leggings were a One Size (OS) and would fit sizes 2-10. I'm a size 6. I had an upcming trip to Disneyland and tried these on a day prior to my trip. The leggings did not fit. I put a request in through the Ambrie website, per their procedure to request a return/refund. I received an email the same day stating that I would get a reply in 2-3 business days regarding the request for return/refund. I did not get a reply. On 6/28/22 I sent and email to customer support stating that I didn't get a reply. I got a reply that stated "since you stated you emailed last week even though we don't have an email from you, we will extend that deadline"..they gave me additional time to make my return. I thought that it might be helpful for them to understand that I never said that I emailed, that I followed their own company return procedure and that as a customer, it rubs me the wrong way to be made the feel that I'm being untruthful, and i did so in polite and courteous terms. I went to post office to begin my return with the packing slip that was then forward to me. I checked my email one more time for extra information for return and found that they had already replied with a less-than-gracious and completely unaccountable email. My reply was "wow. lol". ""since you stated you emailed last week even though we don't have an email from you-"" - where do i begin? First off, I never said that I emailed. Read again. Second- you're implying that i'm being dishonest." I immediately received an email saying that they would not expect the refund and that i was blocked. I did not sihp my item and left the UPS store with it. I would like a return and a refund plus tax. I assume that the person(s) who replied to the email are just highly untrained/unproffessional folks and that their supoervisors might like to know that their business is lacking because of these individuals.Initial Complaint
06/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a backpack for a Christmas gift on 11-01-2021. Was originally told this item was "No retailers have received them yet. Delays at the ports have caused all aspects of shipping to be delayed. We hope to have your items to you as soon as possible. If you would like we can cancel your order". I replied not to cancel the order because I still wanted the item. I have yet to receive the item and when I inquire about it with the company all I get is "Thank you for your email. Please allow up to 48 hours for a response as we will be responding very soon." and no further response. I have made several attempts to receive a response. The original credit card this was place on is no longer valid so they will need to contact me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.