ComplaintsforAmbrie

• Initial Complaint

  03/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was a patron of this business. I placed an order back in 2022 and never received the merchandise. The business also charged an incorrect (higher) amount for taxes than what is charged in my county. I emailed the business and they refused to ship my items, and they refused to give me a refund so I disputed the charge. I am not the only one who has made complaints of this type. Fast forward... The business closed and was not operational for about a year. The business decided to reopen. Thinking that things had changed, I placed an order. With the order came a fee for insurance in case the order was never delivered. My order was immediately canceled and marked as "fraud" yet they never notified me that the order was canceled and they kept my money for weeks. They did not refund my money when the order was canceled. I emailed them asking (a) if my order was canceled, or whether it will ship and (b) whether they will give me a refund. No response. I emailed a second time with the same questions, and they said my order was flagged as fraud (it was not) and they said they would give me a refund. Still no refund.

  Business response

  03/25/2024

  You have disputed multiple charges with us over the years fraudulently and disputed this charge even after refund. We have already opened a case with Greenville County Small Claims court earlier this week and will pursuing both legal action as well as criminal in our state.

• Initial Complaint

  08/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I placed a preorder (order number ******) in August of 2021 for two funko pops and some leggings. The leggings came and the entire order said fulfilled. I reached out to the company and said that I hadn’t received the entire order and they informed me with the shipping containers stuck at sea they weren’t sure when they would be in but I could check back or watch the website. So I let about two months pass and I reached out again. This time I got their automated response saying they would get back to me within 48 hours. I received nothing back so I waited a bit longer (a couple more months) and reached out again. I again got the automated response and never received a response. I have reached out to them 5 times in the last year via email, twice via ******** (the only response I received from ******** was to contact the same email I had already tried several times and when I explained that I again got no response), and by trying to post on their ******** page twice. At this point it has been a year and I know the funko pops are out because I’ve purchased them from other vendors. I’m just looking for a refund for the two items I didn’t receive.

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a pair of leggings from Ambrie on 6/1/2022 for $26.53. The advertisement stated that the leggings were a One Size (OS) and would fit sizes 2-10. I'm a size 6. I had an upcming trip to Disneyland and tried these on a day prior to my trip. The leggings did not fit. I put a request in through the Ambrie website, per their procedure to request a return/refund. I received an email the same day stating that I would get a reply in 2-3 business days regarding the request for return/refund. I did not get a reply. On 6/28/22 I sent and email to customer support stating that I didn't get a reply. I got a reply that stated "since you stated you emailed last week even though we don't have an email from you, we will extend that deadline"..they gave me additional time to make my return. I thought that it might be helpful for them to understand that I never said that I emailed, that I followed their own company return procedure and that as a customer, it rubs me the wrong way to be made the feel that I'm being untruthful, and i did so in polite and courteous terms. I went to post office to begin my return with the packing slip that was then forward to me. I checked my email one more time for extra information for return and found that they had already replied with a less-than-gracious and completely unaccountable email. My reply was "wow. lol". ""since you stated you emailed last week even though we don't have an email from you-"" - where do i begin? First off, I never said that I emailed. Read again. Second- you're implying that i'm being dishonest." I immediately received an email saying that they would not expect the refund and that i was blocked. I did not sihp my item and left the UPS store with it. I would like a return and a refund plus tax. I assume that the person(s) who replied to the email are just highly untrained/unproffessional folks and that their supoervisors might like to know that their business is lacking because of these individuals.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a backpack for a Christmas gift on 11-01-2021. Was originally told this item was "No retailers have received them yet. Delays at the ports have caused all aspects of shipping to be delayed. We hope to have your items to you as soon as possible. If you would like we can cancel your order". I replied not to cancel the order because I still wanted the item. I have yet to receive the item and when I inquire about it with the company all I get is "Thank you for your email. Please allow up to 48 hours for a response as we will be responding very soon." and no further response. I have made several attempts to receive a response. The original credit card this was place on is no longer valid so they will need to contact me.

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