Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the day I ordered I was not given an email receipt of my order and I was just given a tracking number through *******. Thattracking number was not legitimate when I emailed customer support to see where my package was on January 6 since I ordered December 28 and itwas supposed to be there. I received part of my package three weeks later. It’s now two months later and the remainder of my package never showed. The tracking numberis illegitimate and I emailed them again yesterday saying they should have given me an email receipt from day one and this is poor way of business. I now know why they’re going out of business. They responded today with Not giving me a delivery date and said “no since you are a rude *******.” The company has now rebranded from a clothing company to a supplements company. I have filed a dispute with my credit card company, but this is a scam of a company.

  Business Response

  Date: 02/24/2025

  You are a credit card scammer and ********** *** ********. You need help.

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 loungefly bags from this company on 12/19/2024. On January 5, 2025, I contacted them asking for a update on where my order was. They wrote back stating that the estimated delivery was between 12/31/2024-1/17/2025. On 1/20/25 I contacted them via email and advised them that I had not received the package and that I would like a refund. They wrote me back on that same day showing that it had been delivered on 12/31/2025. There was no package delivered on 12/31/2025. They provided me a tracking number of; **************************************************** At the time that I was able to look at the picture, it showed the delivery photo at a shipping dock. On the 1/21/2025, I advised them that I had not received the package. I used ****** for payment. I contacted ****** and advised them that I had not received the package. They put my payments on hold to do a investigation. Now, please understand that this woman has harassed me something terrible. I have read several blogs, and things on the internet that she is a scammer. ****** ruled in her favor because it shows that the items were delivered. This woman is nasty. I don't know what to do. I feel as if I did not receive the package, that I should not have to pay for it. It was shipped from China. I also don't know how to stop her from communicating with me when I've asked her to stop several times. I have all of the emails as proof of this. I am going to contact the shipping company, the BBB today as well as my actual Credit card company and put in a dispute with them, as the payments came off of my credit card. Please help me with this matter if possible.

  Business Response

  Date: 02/12/2025

  It is hilarious that you think this company can help you. The BBB isn't anything and has absolutely no power at all. It is a marketing company that caters to Karen's who think laws and policies do not apply to them. The credit card company has already sided in our favor and your account has been turned over to collections. If this is your threats you keep making against our staff, good luck.

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  The issue is not settled. I did not receive the items I purchased. What kind of response is that from a company? She sends me repeated emails.
  This is my response from her email.

  I respectfully disagree with your repeated assertions, as I am not involved in any collections. Furthermore, the issue regarding "Karen" remains unresolved.

  Why do you persist in contacting me? If my actions are causing you such distress, please proceed as you see fit, but I will no longer respond.

  I am considering several options, which I would not be pursuing if I had received my order. I was not aware that you made your purchase through **********; that explains the shipment from China.

  Regards,
  
  ******** ****

• Initial Complaint

  Date:10/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Ambrie - order *******  9/4/24 I ordered $172.74 worth of orders. and received a 10% order discount which took off $17.28. First - 9/9/24 I was emailed to tell me one of the shirts I ordered they were out of the color and needed to pick a different color. I picked a different color. Next - I received two shirts from my order on 9/14/24. One of the personalized shirts was to say "Dougie Fresh" and they sent a shirt that said Double Fresh. I emailed them and they offered to send the correct shirt. It came within a few days. Next - I never did receive the shirt they emailed about on 9/9 so I inquired where it was on 9/23/24. Their response was just "Estimated delivery between: Sep 16 and Oct 03" So I waited, nothing came. On 10/2 I emailed and asked for a tracking number. They advised that their factory kicked the order out and now the factory is closed due to weather. I could either wait (no time provided) or receive a refund. Since this is a shirt for an upcoming Disney trip, I said just give me a refund. The shirt was $20.69 minus the 10% discount + tax. They refunded me $2.79 and stated I received a discount so that was subtracted. They took the discount of the WHOLE order, instead of just that discount. They stole my money. I want what is due refunded for the item not received. My whole order total for this ONE shirt was $20.69. Remove the 10% from that one shirt which comes to = $18.63. $18.63 x 7% sales tax = 1.31. $18.63 + 1.31 = $19.94 due to me in a refund. They are a nasty customer service group. This was my first time ordering and I'm in shock. I order from alot of online providers. I will never order from them again. Buyer beware.

  Business Response

  Date: 12/26/2024

  Not sure what you think the BBB is..........but no.

• Initial Complaint

  Date:03/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patron of this business. I placed an order back in 2022 and never received the merchandise. The business also charged an incorrect (higher) amount for taxes than what is charged in my county. I emailed the business and they refused to ship my items, and they refused to give me a refund so I disputed the charge. I am not the only one who has made complaints of this type. Fast forward... The business closed and was not operational for about a year. The business decided to reopen. Thinking that things had changed, I placed an order. With the order came a fee for insurance in case the order was never delivered. My order was immediately canceled and marked as "fraud" yet they never notified me that the order was canceled and they kept my money for weeks. They did not refund my money when the order was canceled. I emailed them asking (a) if my order was canceled, or whether it will ship and (b) whether they will give me a refund. No response. I emailed a second time with the same questions, and they said my order was flagged as fraud (it was not) and they said they would give me a refund. Still no refund.

  Business Response

  Date: 03/25/2024

  You have disputed multiple charges with us over the years fraudulently and disputed this charge even after refund. We have already opened a case with Greenville County Small Claims court earlier this week and will pursuing both legal action as well as criminal in our state.

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a preorder (order number ******) in August of 2021 for two funko pops and some leggings. The leggings came and the entire order said fulfilled. I reached out to the company and said that I hadn’t received the entire order and they informed me with the shipping containers stuck at sea they weren’t sure when they would be in but I could check back or watch the website. So I let about two months pass and I reached out again. This time I got their automated response saying they would get back to me within 48 hours. I received nothing back so I waited a bit longer (a couple more months) and reached out again. I again got the automated response and never received a response. I have reached out to them 5 times in the last year via email, twice via ******** (the only response I received from ******** was to contact the same email I had already tried several times and when I explained that I again got no response), and by trying to post on their ******** page twice. At this point it has been a year and I know the funko pops are out because I’ve purchased them from other vendors. I’m just looking for a refund for the two items I didn’t receive.

• Initial Complaint

  Date:06/29/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of leggings from Ambrie on 6/1/2022 for $26.53. The advertisement stated that the leggings were a One Size (OS) and would fit sizes 2-10. I'm a size 6. I had an upcming trip to Disneyland and tried these on a day prior to my trip. The leggings did not fit. I put a request in through the Ambrie website, per their procedure to request a return/refund. I received an email the same day stating that I would get a reply in 2-3 business days regarding the request for return/refund. I did not get a reply. On 6/28/22 I sent and email to customer support stating that I didn't get a reply. I got a reply that stated "since you stated you emailed last week even though we don't have an email from you, we will extend that deadline"..they gave me additional time to make my return. I thought that it might be helpful for them to understand that I never said that I emailed, that I followed their own company return procedure and that as a customer, it rubs me the wrong way to be made the feel that I'm being untruthful, and i did so in polite and courteous terms. I went to post office to begin my return with the packing slip that was then forward to me. I checked my email one more time for extra information for return and found that they had already replied with a less-than-gracious and completely unaccountable email. My reply was "wow. lol". ""since you stated you emailed last week even though we don't have an email from you-"" - where do i begin? First off, I never said that I emailed. Read again. Second- you're implying that i'm being dishonest." I immediately received an email saying that they would not expect the refund and that i was blocked. I did not sihp my item and left the UPS store with it. I would like a return and a refund plus tax. I assume that the person(s) who replied to the email are just highly untrained/unproffessional folks and that their supoervisors might like to know that their business is lacking because of these individuals.

• Initial Complaint

  Date:06/27/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a backpack for a Christmas gift on 11-01-2021. Was originally told this item was "No retailers have received them yet. Delays at the ports have caused all aspects of shipping to be delayed. We hope to have your items to you as soon as possible. If you would like we can cancel your order". I replied not to cancel the order because I still wanted the item. I have yet to receive the item and when I inquire about it with the company all I get is "Thank you for your email. Please allow up to 48 hours for a response as we will be responding very soon." and no further response. I have made several attempts to receive a response. The original credit card this was place on is no longer valid so they will need to contact me.