Business ProfileforTop Turf Lawn and Pest Management

I used Top Turf for my lawn maintenance (weed, fertilizer, aeration). I thought they did a really good job. My lawn looked the best it had in years. **HOWEVER**, when the next year rolled around, things went south: 1. First, they restarted service in the spring without notifying me. Perhaps it was in the fine print of the initial agreement, but if so, I missed it. I had not intended to continue with them. 2. Despite the fact that I notified them I would not be continuing, they offered a pitiful incentive of $10.00 off on only the first treatment. Granted, they didn't have to offer anything, but $10 was small. 3. Again, despite the fact that I had said I would not continue and wanted to be off their contact lists, they continued to send e-mail, postal mail, and call my cell phone. 4. Today, I called and asked to be removed from all contact — e-mail, phone, and postal mail. I was told that they could remove my phone number but not my e-mail or postal address. I consider continued contact via e-mail and postal mail to be spam. So, use Top Turf if you plan to continue, but if you ever stop service, you'll apparently continue to get their spam for eternity.

The information this customer received was incorrect. We have the ability to mark accounts for no calls, no texts, no emails, etc. We can and will remove phone numbers and emails from inactive/cancelled accounts. This has now been done for this account, and the CSR has received training on the procedure. We apologize for the mistake.

That's great! Thank you. I knew the information I was given **HAD** to be incorrect but I didn't know any way to get past that CSR to lodge a complaint. Now that this has been corrected, I would love to rate Top Turf at least 4 stars — maybe 5 stars except that prices seem too high for what I get and there is the issue of my requesting earlier (before talking with the CSR) to have my contact info removed and that was not done. My yard did look the best it has in years — thank you!!