Complaints
Customer Complaints Summary
- 56 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They called my husband demanding I call them immediately. Before I did I did a reverse number search and the 833# led me to here. I then pulled my credit report and there is nothing on there from this company.. The local number they provided isn't searchable. Fishy. So I called and the lady was very rude and mean. I asked for validation of the debt and she continued talking over me and said it had to be resolved today. I once again said I will resolve it once I have a letter in hand. She then asked for my social and I refused. YOU NEVER GIVE YOUR SOCIAL OVER THE PHONE TO ANYONE. IF this is a legitimate debt I have no problem paying it or working out a payment plan but I need proof of it first since I don't have anything on my end.Business Response
Date: 11/26/2024
The law requires that we verify your information before we disclose the debt. If you would like a copy of your contract I can email you a copy if that will satisfy your request. Please advise.Initial Complaint
Date:11/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a call about an account *** had several years ago. When I asked for proof of information they gave me the run around. Mrs ****** was kind but sent me to a man name ****** who obviously did not want to explain to me instead he hung up on me. I explained I had no issue with paying a debt if indeed it was mine but nobody could give me a straight answer and then they started hanging up on me every time I called in. ****** made it very clear he now has my information. To me this seems like a scam and I need someone to contact me regarding this matter. ThanksBusiness Response
Date: 11/26/2024
*****,
This is not a scam. I see that we even sent you a copy of the contract. It seems that you did not want to secure your payment options when we spoke to you. I'm not sure what else you want us to do. I can have someone reach out to you if that is what you would like.
Initial Complaint
Date:11/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a phone call from someone on 11/19/24 stating I owed a debt from a place from which I've never even been. I tried to explain this to the person and when I did they said "I'll push you through as a refusal to pay" and hung up on me. I felt this was extremely unprofessional and now I'm having to deal with something on my credit of which should have never been there in the first place. This is not ok.Business Response
Date: 11/26/2024
I apologize if you were disconnected. D2 Management does not report to the credit companies. It should list the company that is reporting the debt.Initial Complaint
Date:11/19/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received 2 calls from this company about a World Finance account in which they asked to verify my social security number (Ive had identity theft of my social) I stated yeah ok then I started telling the person I dont have a debt with this company and I have receipts. I then informed them Im disabled, dealing with a brain tumor etc Once I told the woman on the phone this information she hung up especially after I stated I have receipts she wanted me to pull up over the phone. This company is a spam and continues to harassment of people due to it being near tax season. I informed them I do not file taxes and disabled so they hung up. I called them back and spoke to another person and told them to do not call my number again. Rude people that work for this place, hang up on people after they cant get them to verify social security number.Business Response
Date: 11/20/2024
Due to laws in place by the ***** we have to verify who we are talking to before we disclose the debt. D2 management will not contact you again regarding this account.Customer Answer
Date: 11/25/2024
I have not heard anything back from the company.Initial Complaint
Date:11/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting calls from a lady about an urgent issue but wouldn't tell me what the issue is and aggressively wanted me to validate my social and birthday and my legal name. And because I wouldn't and kept asking her to tell me what is referring to she said since and what the company was she worked for , which finally I guess she got aggravated with me continuously asking things she finally said D2 management. I cannot validate the information she asked for she has to terminate the call. So I called the number back and it's like it's not a working numberBusiness Response
Date: 11/12/2024
By law we have to verify who we are speaking to. We do not want to disclose any of your personal information to any third parties. If someone is unwilling to verify who they are unfortunately we can not go over the information with you.Initial Complaint
Date:10/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Collection agent called and said I owed a debt, When I asked for a validation letter she stated they sent one and could not send another one until I made a payment arrangement today. I told her I was a teacher and could not talk at the moment but she was persistent and told me I did not want to make an arrangement because I kept asking questions. She also said I went in person to a location which I did not (it is Downtown ******) so I was trying to gather details. Person on the phone was very rude, short and demanding. She said I will send it back as a refusal and hung up the phone on me. This is not a way to get customers to work with you at all.Business Response
Date: 11/04/2024
D2 Management will not contact you again regarding this account.Initial Complaint
Date:10/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A ******* called my father several times regarding an account with her office that needed my immediate attention and stated that it was imperative that I return their call. Red Flag #1: They called my father's cell phone, which means they did not have any contact information for me. Furthermore, it also means that whatever they have must have been when I was a kid! #2; They called me by my maiden name, a name I have not used for over 10 years! #3: They tried to get me to verify my social security number and when I refused, the 'agent' became very irate and angry. #4: They refuse to verify who they were and what they were calling about. #5 They called me from a local number that could not be verified. ALL SIGNS OF A SCAM!!! First of all it is illegal to threaten anyone about anything! Secondly, it is very illegal to discuss any account with anyone other than that person. Your mistake was harassing my father and giving him any information pertaining to my alleged account! I don't know who you are or what business you have, but STOP contacting my FAMILY or we will obtain legal counsel against you!Business Response
Date: 10/02/2024
It looks like your father was a reference on your account. We will not contact him again regarding this account.Customer Answer
Date: 10/02/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22366296
I am rejecting this response because: Regardless if my father was a reference on my account or not, it is still ILLEGAL to discuss any matters with him regarding anything. For that reason, I would like you to provide the following:
1. Validation of the debt including the original date of the debt and creditor.
2. Contractual agreement between I and the original creditor with a WET signature.
3. Records of amounts paid to the original creditor and original amount owed.
You have 30 days to provide this information.
Regards,
******** *****
Business Response
Date: 10/07/2024
We will send you out a validation letter to your email.Customer Answer
Date: 10/07/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22366296
I am rejecting this response because: Unfortunately, my email is restricted and doesn't accept emails from what could be considered as spam, fraud, and/or phishing. You will need to send validation of the debt to my home address. Also this debt cannot show third party purchase and must have my original ink signature from the original creditor.
Regards,
******** *****
Business Response
Date: 10/08/2024
Can you please verify the correct address you would like this information sent to?Customer Answer
Date: 10/08/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22366296
I am rejecting this response because: I will not be verifying any personal information. That includes my name, address, SSN, or phone number. If the debt belongs to me, then you should have that information. Send it to whatever address you have on file. If you do not have an address on file, the debt can not be validated.
Regards,
******** *****
Initial Complaint
Date:09/18/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call that was a message with no detail on whom the call is for or reference to why they are calling. I do not have outstanding accounts.Business Response
Date: 09/26/2024
Looks like we had the wrong number. We will not contact you again.Customer Answer
Date: 09/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
L *******
Initial Complaint
Date:08/13/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The *** from this company calls and I find it 1 concerning when a stranger asks for PII without first identifying themselves and who they are calling from. Secondly I also find it concerning that this *** implied to me that I needed to pay them now because she needs to make a decision to day. I have no idea where this is coming from this company does not appear on my credit ***ort nor does the dollar amount appear on my credit ***ort. Which is why I question the validity of this company and when I did the *** makes passive aggressive threats in an effort to collect money which is a red flag. When I said I need to confirm this debt the *** stated well its already been validated. Clearly not understanding that I myself need to validate the debt as it does not appear anywhere on my credit ***ort and stated again I need to make a decision today and I get off at 5 Eastern I called back and asked for a payment address and they stated that they dont have one they said I could speak to a manager but that he himself would not provide a payment address. I do not even have an account number. These people try to encourage you to trust them but demand money make passive aggressive threats and will not provide a payment address.Business Response
Date: 08/14/2024
Our agents sent you a validation letter yesterday regarding your World Finance account that is placed in our office for collections.Initial Complaint
Date:08/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb 22 of this year, this company called my friend asking for me. She sent me their info and I called back. The person on the other end was intimidating and rude and because I didn't want them contacting my friend again I provided my card info. This debt is well over seven years old that they are seeking to rectify. I made a few payments and my account had some issues so it ended up getting closed. I didn't even think about them until some lady named Miss ******* left me a message stating "I need to speak with you as soon as you get this message today I have a situation in the office regarding you that I'm not sure you're aware of please give me a call back immediately". Where do they learn these tactics? I don't want to be contacted again or anyone else I know for that matter.Business Response
Date: 08/14/2024
We were reaching back out to Mrs. ******* because she made a payment arrangement in our office and her payment did not clear. Once consumers are set up on a payment plan we try to keep them on the plan until the account is paid. If we can not do that we have to return the account to our clients for further collections. We were just trying to keep that from happening to Mrs. ******** D2 Management will not contact her again
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