Complaints

This profile includes complaints for Mungo Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mungo Homes has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mungo Homes

  441 Western Ln Irmo, SC 29063-9230

  
• 

  Mungo Homes of North Carolina, Inc.

  2514 Reliance Ave Apex, NC 27539-6346

• 

  Mungo Homes

  Huntsville, AL 35801-5573

• 

  Mungo Homes

  16112 Chowning Dr Nw Harvest, AL 35749

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before considering purchasing a two level home from Mungo. They DO NOT insulate the upper front and side of garage properly. We were unaware of this because the house was completely built before we purchased it. If we had known we would have not purchased from Mungo. Bedrooms in these locations will approximately temp 10 degrees lower in the winter and 10 degrees higher in the summer. This only happens when you keep your bedroom doors closed. This would also make air and heat work harder due to cooling and heating loss. We had contacted Mungo and they pretty much told us that it’s our problem and they follow building code. We have a list of issues yet to address with Mungo. A list that were already addressed our air conditioner twice, roof shingles, dishwasher and door knob’s. I wish We did more research before purchasing from them. We purchased from Mungo with the confidence in their quality until we closed and moved in and saw their workmanship and products they use. Being that we purchased this home for almost $300,000 we hope it will last years to come.

  

  Business Response

  Date: 01/30/2025

  Mungo Homes places high priority on integrity, homeowner satisfaction, and stands behind the work we perform. When a concern is brought to our attention by a homeowner, we assess the issue and address it when warrantable, assuring repairs are conducted appropriately to meet industry standards. All items mentioned by the homeowner have been assessed and/or addressed by our warranty team.

  Our warranty management team has met with the homeowner, reviewed the particular concern in question, and explained that both rooms are located over unconditioned spaces. Rooms located over unconditioned spaces will never regulate as well as rooms which are located over conditioned spaces.  All industry standards and codes have been met; therefore, there is no further action to be taken.

  We hear the homeowner’s frustration and want to ensure they feel supported. We encourage them to reach out to us directly if there are any additional questions or concerns. 

  
  

  Customer Answer

  Date: 01/31/2025

  Complaint: ********
  I am rejecting this response because:both bedrooms are in the front of the house and are extremely cold 10 degrees colder than the rest of the house. Furthermore in the summer same thing hotter than any other parts of the house The builder has a responsibility to make sure there customers are satisfied and not use excuses that they follow building code. Both people I spoke too from Mongo agreed that they wouldn’t let their children sleep in those cold room's. As far as building code goes we never see inspectors inspecting the houses and currently have multiple houses being built as we speak. We work extremely hard for our money and would like the builder to either fix the issue or return us some money back so we can pay to have it fixed correctly. 
  
  
  Sincerely,
  
  
  ****** ******* 

  

  Business Response

  Date: 02/04/2025

  Mungo Homes appreciates the homeowner’s feedback and is truly sorry to hear about the discomfort experienced in the home’s bedrooms. We recognize the frustration, especially when it affects their living environment and family’s comfort.

  We assure the homeowner that their complaint is taken seriously. While temperature variations above unconditioned spaces are not uncommon, all warrantable obligations have been met and there’s no further action to be taken.

  As for the homeowner’s concerns regarding building codes and inspections, all local and state building regulations are followed, and we work closely with inspectors throughout the construction process to ensure compliance. 

  
  

• Initial Complaint

  Date:12/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Mungo Homes. Myself and a number of other people paid a lot premium for a Pond lot as well as others for Pond View at time of purchase. The Pond side is eroding,dirty and smells due to lack of circulation and possibly poor construction. Numerous requests have been made to builders and they will not address issues before completion of community. Mungo Homes has told the residents of the community(HOA) will have to pay again to address issues.Many of the residents feel Mungo Homes should have the Pond functioning and presentable as promised when community is completed.

  

  Business Response

  Date: 12/19/2024

  Mungo Homes is aware of the concerns regarding the community pond in the Lyden Village community.  Our team is working with the Home Owners Association on a plan of action to address algae blooms or other water quality issues, which are slated to begin after the beginning of the year. 

  Due to regulations in place limiting the amount of chemicals that can be used, there is a possibility it could take multiple treatments over a period of time to correct the water quality issue.  The pond banks have previously been sodded/irrigated and signed off as stabilized by Horry County.  Erosion concerns will be reassessed and if any deficiencies are identified, appropriate repairs will be made.
  

  We appreciate the homeowner’s patience and understanding as we work to resolve these issues.  

  
  

  Customer Answer

  Date: 12/19/2024

  This continues to get worse Mungo Homes is aware of it getting worse and has not made any effort to address issue for almost a year now.It should not be the responsibility of Homeowners or Homeowners Association to fix after Mungo Homes was paid already.

  Customer Answer

  Date: 12/19/2024

  The problem is ongoing Mungo Homes has not made any effort in close to a year. The Residents paid for functioning and clean pond that Mungo Homes refused to provide. There is no customer service or respect for the residents after the sale.They expect residents to pay again for what they advertised and promised.

  Customer Answer

  Date: 12/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:  The problem is ongoing Mungo Homes has not made any effort in close to a year. The Residents paid for functioning and clean pond that Mungo Homes refused to provide. There is no customer service or respect for the residents after the sale.They expect residents to pay again for what they advertised and promised.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/20/2024

  Mungo Homes has no documentation of the homeowner’s concerns prior to November 2024.  Since the community of Lyden Village has been turned over to the Home Owner’s Association, the homeowner was advised to address all common-area concerns directly with the HOA. Meanwhile our Land Development team was notified and have contacted the HOA to assist them with developing a solution.  We will continue to monitor the progress of repairs to ensure Lyden Village meets the high standards we put in place for all our communities. 

• Initial Complaint

  Date:12/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a lot from Mungo Feb, 2024 to build a home. We selected a certain model which has either a two or three car garage plan. We wanted a 3 car garage but they said they weren't building 3 car garages in the neighborhood. We asked Mungo to move home to the left in order for us to add a 3 car garage later. Mungo knew how important it was for us to have a 3 car garage. A new plot plan was drawn and signed off on. They did not build home per plot plan and now we cannot build a 12.5' garage as planned. There isn't enough room to allow. Now we have to build longer, skinner garage as we do no have enough room because of Mungo's mistake. As a result, we have to relocate items on side of home and revent, etc. Plus we aren't getting what we want. We informed Mungo and since this is their mistake, asked them to reimburse us for add'l expenses we are going to incur. We asked for $5,000. Their response was, we can give you the garage plans but not $5,000 for expenses.. We already have garage plans drawn up by contractor and they refused to give us these plans back in March 2024 when we asked for them. This is a breach of contract and they are refusing to assist us. We paid $585,000 for a home and did not get what we asked for.

  

  Business Response

  Date: 12/18/2024

  We sincerely apologize to the homeowner for this occurrence.  Although two plot plans were indeed drawn, the property was staked by the trade vendor using the initial plot plan rather than the revised plan.  The plot plan clearly states it “does not represent a land survey, was not prepared for recordation and is not suitable for deeding of property. No ground survey was performed.”  No breach of contract occurred, as the lot placement was not defined in the purchase agreement signed by both parties.

  In response to the homeowner’s concern of the home’s placement, Mungo Homes relocated some of the mechanicals in the home and installed a header so that the homeowner can have a doorway between the existing garage and their future garage.  We also offered to provide the homeowner with the architectural plans for a three-car garage.  While we regret the homeowner is unable to construct the garage of their choosing, Mungo Homes cannot provide reimbursement for anticipated additional expenses.  Furthermore, many of the items in question would need to be moved regardless of the placement of the home, as we constructed the home to the existing home plan specifications.

  Mungo Homes remains committed to assisting the homeowner by providing the three-car garage plans for their home plan.  

  
  

  Customer Answer

  Date: 12/20/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  In regard to Mungo's response. When we agreed to purchase this lot, we chose a Yates model home.  We asked Mungo to add a third car garage since they have a Yates plan for a third car garage, but they said no.  We asked for the the the third car garage plans, Mungo said no.  We advised the Mungo rep, Jeff H******* that we would only agree to purchase this lot, if Mungo moved the home over and back in order for us to add a third car garage later.  Mungo agreed and re-did a plot plan.  This plot plan was signed off on then and again at settlement. This then gave us 18'4" from the front right corner of the house, allowing us plenty of room to add the garage later.   Mungo had a post foundation survey completed 4/24/24 showing 15'7" distance from the corner, but at settlement they provided a plot plan of 18'4" for us to initial.  We did not know about the post foundation survey until they sent it to us in October, 2024.  Mungo kept insisting it was 18'4" and there was no mistake on their part.  We never knew that it was not 18'4" until a neighbor got a fence in October, 2024.  So Mungo knew since April, 2024 that the home was not placed in the correct spot.  

  Due to Mungo's error, we can no longer add a 12'6" x 20' garage as we wanted.  Now we have to so with a narrower garage and longer to get enough storage (11' x 23').  Since we have to go longer to 23' to make up the difference in room, we now to incur add'l expenses to move the venting.  As far as the header Mungo mentioned, we never asked for this.  Plus the header they put in place doesn't match the plans that Mungo wants to now give us.  

  In addition, here are additional examples of Mungo's careless disregard for the customer and lack of quality control:  (all items corrected since settlement, except #4) 

  1.  When we moved into our home, August, 2024, our electric cooktop stove did not work.  We were told to call the warranty department by Mungo.   When we pulled out the drawer underneath we saw wires hanging.  The cooktop had no electricity connected.  They installed an electric cooktop with no power source.  They never ran the 220 line to the cooktop.  At that point, Mungo told us they would have to tear up our kitchen in order to run the 220 line.  The other option was to switch to gas.  Since we didn't want our house torn apart, we chose gas cooktop.  Again, we had to settle because of a Mungo negligence.  I am not sure how this could happen with inspections.  

  2.  The electric oven was not working because switch for the door would not latch and oven light would not go out, therefore the oven was not operable.  We had to call the warranty department.  We had to go without an oven and stovetop for a week.  Should be noted that we pointed out that the light was on in the oven at time of walk through (week prior to settlement).  

  3.  Blinds installed on wrong windows.  One broken blind and one valance too wide for the window frame. 

  4.  Home was dirty upon move in 

  5.  Chandelier globe missing from dining room

  6.  Rain spouts dripping in multiple places

  As far as Mungo's response to this complaint, we feel like we constantly have to compromise because of Mungo's negligence and disregard for quality control. 

  
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 12/23/2024

  From the time the homeowner notified Mungo Homes that the home was not built in the intended location, we have taken responsibility for the mistake made on behalf of our trade partner. However, we are unable to reimburse the homeowner for anticipated costs. The plot plan was indeed signed off on and clearly stated that it "does not represent a land survey, was not prepared for recordation and is not suitable for deeding of property. No ground survey was performed." The plot plan in question is attached to this response. Closing on the property indicated acceptance of the placement of the home. 

  At the time of the contract, the Yates three car garage was not being offered in the community. Once approval was given to provide the homeowner with the said plans, they were promptly provided, and steps were taken to mitigate the burden placed on the homeowner with respect to adding the additional garage. 

  Although we strive to close every home as complete as possible, it is inevitable that warrantable concerns may arise. As those concerns were brought to our attention by the homeowner, we sought to rectify them immediately. 

  We acknowledge the homeowner's disappointment and sincerely apologize for the mistake made.  

• Initial Complaint

  Date:08/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuses to promptly fix to their fullest capacity numerous structural issues with my home. Mungo Homes also deceived me during the home buying process as claiming there were “more offers” on my home in an attempt to gain more money out of me to pay over value price for the home. Mungo homes also routinely does not respond promptly to requests, frequently changes builder and customer service rep points of contact so it is difficult to follow up on requests to fix things. Mungo homes also routinely pressures buyers into closing and doing a final walkthrough in an unreasonably short time to prevent homeowners from seeing major discrepancies before finalizing purchase. Sales people use predatory tactics in order to push product on consumers. Mungo homes routinely pushes out warrantable service requests past home warranty dates to evade fixing warrantable items.

  

  Business Response

  Date: 08/09/2024

  Mungo Homes strives to provide positive homeowner experiences, beginning with the sales process. We do everything in our power to provide an affordable home for all customers through honor and transparency. Due to fluctuating market conditions, there may be instances where multiple offers are made on a home at any given time.

  A member of our warranty management team met with the homeowner on August 6, 2024, to review the homeowner’s remaining warranty concerns, and has scheduled an appointment for September 9, 2024, to begin repairs. We look forward to working with the homeowner to ensure all warrantable concerns are repaired in a timely manner. 

  Customer Answer

  Date: 08/09/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  My appointment has yet to come and I was told last time at my appointment everything would be fixed and it was not. I have still not been provided inspector reports, engineering plans for retaining wall, ICC Code references for all exterior finishing, license numbers for contractors building my home, and I have yet to speak to the QC Manager even though I was told this would happen yesterday by the warranty manager. At no point has mungo accepted responsibility for this poor customer service experience not have they accepted ownership for the less than desirable work they’ve done. Mungo as a company needs to be held accountable and issue a statement. Until my appointment arrives and things are completely fixed I will not accept this response. Once all items are fixed and I witness them being fixed, I will be satisfied. The predatory tactics, the stalling of warrantable repairs, and overall poor communication in resolving  issues. As a home owner I was personally deceived into purchasing a home under the guise of “mungo quality builders” and “high standards of QC” and that has been everything but true since.
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 08/15/2024

  Mungo Homes appreciates the homeowner’s patience and understanding while we work to address all warrantable concerns.

  We agree the only acceptable resolution is for all warrantable items to be addressed at the time of the warranty appointment, scheduled for September 9th, 2024. We will make every effort to complete any needed repairs at that time.

  We are in the process of communicating with the homeowner to address any concerns or answer any questions they may have in the meantime. 

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues with the upstairs hallway & bedroom, 20-30 locations of squeaks & popping noise in flooring. Claim was sent in at the 11 month warranty.

  

  Business Response

  Date: 05/03/2024

  Further research is currently being conducted regarding the homeowner’s concern. As soon as additional information is received, an update will be provided. We appreciate the homeowner’s patience.

  Customer Answer

  Date: 05/20/2024

  
  Complaint: ********
  
  I am rejecting this response because: The work has been schedule for June 7th 2024. Have no idea of the repairs that will happen.
  
  Sincerely,
  
  **** * ****** *******

  

  Business Response

  Date: 05/24/2024

  The appointment will consist of properly assessing the subfloor and making any needed repairs by resecuring the subfloor where necessary. 

  Customer Answer

  Date: 05/25/2024

  Agree the appointment has been scheduled for June 7th, 9-12 to assess the repairs. And we'll go from there.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Mungo Homes regarding a significant issue with the master tub in my home. As a homeowner with considerable investment in Mungo Homes' property, I am deeply disappointed and concerned about the lack of quality and attention to detail in the construction of my residence. The specific issue I am addressing pertains to a hole in the master tub of my home. Upon discovery, I immediately reached out to Mungo Homes' customer service department to report the problem and seek resolution. However, despite multiple attempts to address the issue, I have yet to receive a satisfactory response or resolution from the company. The presence of a hole in the master tub poses not only an inconvenience but also a potential safety hazard for myself and my family. Given the nature of the defect, it is imperative that Mungo Homes takes swift and decisive action to rectify the situation and ensure the integrity of the tub and surrounding infrastructure. I believe that Mungo Homes has failed to uphold its responsibility to deliver a quality product and provide adequate customer service in addressing this issue. As a result, I am seeking intervention from the Better Business Bureau to facilitate a resolution and ensure that Mungo Homes fulfills its obligations to its customers. I kindly request that the Better Business Bureau investigate this matter promptly and take appropriate action to compel Mungo Homes to address the issue with the master tub in my home. Additionally, I would appreciate regular updates on the progress of the investigation and any steps taken to resolve the issue. Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution to this complaint. Sincerely, ****** ** *******

  

  Business Response

  Date: 03/26/2024

  Unfortunately, we have no record of the homeowner reaching out to our Customer Care department regarding this concern. When an issue is brought to our attention by a homeowner, we assess the issue, address it, and execute warrantable repairs, assuring the repairs are conducted appropriately to meet industry standards.

  Upon receiving this communication, the homeowner was contacted immediately, first on March 21 and again on March 25, 2024, to discuss the nature of the complaint. A voicemail was left on both occasions, and we are awaiting a return call to determine how to proceed. We look forward to hearing from the homeowner so that we may further discuss their concerns. 

  Customer Answer

  Date: 03/29/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have made several attempts to contact the representative handling this complaint and I did not receive a response or a return call.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/03/2024

  A member of the warranty management team has spoken with the homeowner and requested photos of the concern, which have been received and are being evaluated. Once it has been determined how to proceed, the homeowner will be contacted directly. We look forward to ensuring a satisfactory resolution is reached. 

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new home from Mungo Bluefield neighborhood (closing date December 18 2023) This home has 3 bathrooms and in the primary the shower FLOOR was damaged what seems like a puncture and a poor attempt to repair was made. Mungo then scheduled second repair with a different company on 2/2/24. This repair required drilling more than 17 holes in the FLOOR of the shower to inject foam to balance the floor of this NEW shower. At this time they also attempted to refinish the floor. Upon completion the job was determined by MUNGO themselves to be unsatisfactory with air holes, hand prints and scuff marks. They now want to attempt for a third time to repair stating it will only take 2 hours. The main concern is even if this fix looks ok how long will it be before it fails and then I have to deal with a potentially damaged ceiling on the first floor and more. With no guarantees I feel the only acceptable solution is to replace the unit with something that is in "new" condition this is a new home after all. We have worked with the warranty team and there is this QBW they like to reference (to skirt any personal liability). During the sale and at site visits they claimed that "we are onsite building constantly and will be here to correct any issue that comes up". At this point we would like to see it replaced or some compensation and we will hire our own builders to replace the unit. You can see how little attention they paid to protecting the shower during the build in the one photo taken during the pre-drywall visit. .

  

  Business Response

  Date: 02/27/2024

  Mungo Homes apologizes for the inconveniences resulting in the repairs of the homeowner’s shower unit. Repairs were handled by the manufacturer, who recommended the unit be repaired rather than replaced. While the last repair was not of the quality Mungo Homes expects to see, the manufacturer maintains that a repair is still the best option. While an additional repair meets warranty parameters, Mungo Homes has decided to replace the shower unit as a gesture of goodwill. Our warranty department is currently working with the homeowner directly to facilitate the replacement. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Mungo on 10/14/2023. I have a 1 year warranty on the home. The HVAC system was not installed properly. I brought this to Mungo's attention on 12/17. They sent ***** Services to repair the items on 12/18. They did not resolve the issue on that day. They came back out on 12/23 and attempted to resolve the issue. They corrected several mistakes from their install, but it did not resolve the issue. They came back out on 12/28 and allegedly corrected several other mistakes from their install. It did not resolve the issue of water leaking from the unit into the pan which is what I originally reported. ***** services is incompetent. Their install was not done correctly, and they have been unable to repair it after multiple attempts. I want a professional and knowledgeable HVAC company to come and correct the issues and do a full inspection of the HVAC system.

  

  Business Response

  Date: 01/09/2024

  Mungo Homes places a high priority on integrity, homeowner satisfaction, and standing behind the work we perform. We acknowledge the homeowner’s frustration regarding their HVAC unit and apologize for the misdiagnosis and incomplete repairs.

  While we agree the process has not gone as smoothly as we deem acceptable, to ensure the manufacturer’s warranty stays intact the original contractor must make any necessary repairs. We understand this means an additional trip to the home, which isn’t ideal for the homeowner, however the contractor and Mungo Homes are committed to making this right.

  We kindly ask the homeowner to allow the original installer to return to complete repairs and in doing so offer the homeowner an extension of the warranty coverage. 

  

  Business Response

  Date: 01/10/2024

  Mungo Homes sincerely apologizes for the delay in repairs and the ensuing inconveniences. ***** is responsible for the warranty coverage on the homeowner’s HVAC unit on behalf of Mungo Homes therefore we are unable to send an outside contractor to assess the unit or make repairs. We are dedicated to working diligently with the homeowner to ensure additional repair visits are executed as quickly and efficiently as possible. 

  Customer Answer

  Date: 01/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I’m not sure how many times I can say the same thing  ***** has had 4 opportunities to get it right and they have not  they have wasted numerous hours of my time.  They are clearly not capable of fixing the issues  my warranty is with Mungo. Mungo is responsible. I have offered two very reasonable solutions: 1 - compensate me for the 15 hours of my time that has been wasted due to Mungo and *****’s errors as well as any time spent fixing it going forward  2 - send someone else that knows what they’re doing to fix the issue.

  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our home built by Mungo Homes in 2020 and moved in that December. We noticed several issues throughout the home but chose to overlook the things such as paint drippings on floor, wood stain from stairs on baseboards, recess lighting dropping out of ceilings, etc. What we are absolutely not okay with is the poor quality of work. Some rooms are extremely hot in summer and cold in the winter even with the heat/AC. We will need to hire someone to figure out where Mungo dropped the ball on that. We have a roof leak due to poor workmanship. We noticed water leaking all over the front of our garage whenever it rained. We contacted our insurance company who told us we would have to pay a 2k deductible to fix the problem. The wood was completely molded which if not caught early could have continued to spread and worsen and in turn making our family sick. My husband is a disabled veteran with breathing issues. We truly regret building with this company as I see we are not the only ones who have had issues with them. Shame on you Mungo Homes.

  

  Business Response

  Date: 10/12/2023

  As a demonstration of our commitment to quality, we provide all homeowners with a Quality Builders Warranty when they purchase their Mungo Home. The warranty coverage is most comprehensive during the first year, with limited coverage during years two through ten. When any issue was brought to our attention by the homeowner during years one through two, we made sure to assess the issue and address it, if warrantable.

  We value our homeowners and take their concerns seriously. As such, a Mungo representative will contact the homeowner directly to further discuss their concerns. 

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home in May of 2022 and have had continued issues since the day I moved it. Bowing stud in framing 6months after moving in. Holes/Chunks out of concrete slap that could be felt through the carpet. Sagging shower floor with no support under shower. Frozen pipes first winter in home. Most of them were fixed and covered by my warranty, but other issues that continue to happen are being ignored by Mungo. 13months after purchasing my home my carpeting is falling apart! Bare spots in a room that isn't even used, contacted Mungo Customer portal and was told my home is out of warranty nothing they can do. Now I have to replace carpeting. My roof was leaking within my 9months and that was fixed supposedly.....now the roof is leaking again in the same room not a foot away from where the first leak was! I shouldn't have to now contact and roofing company and pay to have a roof repaired that isn't even 2 years old! My HVAC unit is not keeping up with the temperature it is set on during the summer months. Call the company that Mungo had install and of course they say nothing is wrong it.......he tells me I need to raise the temperature in my house if I want it to keep up? After another company looks into it more Mungo installed a unit that is too small for the square footage my house......of course out of warranty. But Mungo never should have installed a unit that isn't big enough for my home. So now I have to purchase a new unit for a home that isn't even 2 years old if I want to be cool during the summer. Also, have to pay to have additional insulation added to my attic. AGAIN, not something I should be dealing with on a home that isn't 2 years old! My attic doesn't have sufficient insulation which is also adding to the HVAC not keeping up. My pipes in my attic froze the first winter in the house.......again.......not something that should be happening in a home that is 2 years old.

  

  Business Response

  Date: 09/28/2023

  Mungo Homes is committed to standing behind the work we perform. Although the home is outside of the first-year warranty period, we would like to ensure all homeowner concerns are evaluated.
  

  A Mungo Homes representative will be in contact with the homeowner directly to seek additional information and to schedule a visit for review. We look forward to working with the homeowner to ensure a satisfactory resolution is reached.