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Find a Location

Steve Padgett's Honda of Lake Murray has 1 locations, listed below.

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    Business ProfileforSteve Padgett's Honda of Lake Murray

    New Car Dealers

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    750 Western Ln, Irmo, SC 29063-7804
    BBB File Opened:
    8/6/2019
    Number of Employees:
    1
    Business Management
    • Mr. Steven Padgett, President
    Contact Information

    Principal

    • Mr. Steven Padgett, President

    Customer Contact

    • Mr. Steven Padgett, President
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/22/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    On May the 10th 2023 I purchased a Volkswagen golf 2017. The vehicle was $20000 With all added made the vehicle 28000. This price is not included inter*** from the lender. On the 18th of May it rained in Columbia South Carolina and the vehicle started experiencing water dripping inside the car I returned the vehicle to the dealer and was put in a loner by the sales department not by service. I received the car back on the 23rd I later returned the vehicle back that same week for the same issues they took it to Volkswagen dealer to replace the Sunroof. After having the vehicle for over a weak plus I was called to pick it up they had paid $3600 to replace the Sunroof at Volkswagen. I told them it had break issues along with the ceiling of the vehicle need to be detailed promises were made to do these things that was never done, after getting the vehicle back on June the 14th I took a trip to Myrtle Beach where I noticed white smoke coming from the front end of the car by time I pulled over a with no sign of it so I thought it came from other car. However on the 21st of June I was sitting having lunch in my vehicle and the smoke started again I immediately took it back to Honda I was told it's the water pump that is covered by the warranty that I purchased. I am asking to be let out of this loan the vehicle has problems I cannot trust although it's covered under these warranties I don't have a warranty in my heart that this vehicle will perform as well especially for a $28000 inv***ment I am asking for the loan to be unwritten because of these problems without purchasing another vehicle from this company. I was told the only way I could get another car if I trade the one I just purchased on May 10 2023. If that is true I do want to get out of this vehicle however I don't have the $5000 that it would take for me to get into another vehicle I wished the vehicle that I purchase could perform well so I don't have to live with the guilt of buying a faulty vehicle.
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    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kelly & Thomas K

    1 star

    06/28/2024

    I need to share a horrible experience that we just had with Steve Padgett's Honda of Lake Murray. While searching for a car for our daughter, we found a used vehicle that the dealership had recently acquired via a trade-in. We had several questions about the vehicle and after two trips to the dealership to look at the car and obtain answers about our questions, we finally had an appointment for my wife and I to meet with the sales team at 2 pm to close on the sale. Davis McBee, our salesperson, texted me the evening before that he had "put the vehicle up so nobody will be looking at it" and confirmed to me that we were good to go for a 2 pm meeting to close the sale. However, at 11:07 am the day of meeting (less than 12 hours from the text I rec'd), I received another text from McBee that the car had just been sold! To SOMEONE ELSE!! Obviously, we were upset and frustrated with this news. I asked to speak with the GM. A few minutes later a gentleman called me and introduced himself as the manager. Unfortunately, I did not get his name. The conversation quickly went south! Not only did he NOT apologize for what had happened, he tried to tell me that I was a fault for not having made a deposit. NEVER were we asked to place a deposit. I told him about the written texts from McBee promising me that we were good for a 2 pm closing. He then insinuated that I was somehow at fault because he often has people who don't show up for appointments. McBee DID NOT call to get a deposit or let us know someone was there. The entire conversation was not about - what can we do to make you a happy customer, but rather a justification about how THEY were right in their actions to sell this car from underneath us!!! I asked to speak with Steve Padgett and he refused to pass my request for that call on to him!! The "manager" then proceeded to HANG UP on me! WHAT type of business person does that? Horrible experience and dishonest people!

    Local BBB

    BBB Serving Central South Carolina & Charleston

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