Complaints

This profile includes complaints for Founders Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Founders Federal Credit Union has 25 locations, listed below.

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  Founders Federal Credit Union

  737 Plantation Rd Lancaster, SC 29720-5808

• 

  Founders Federal Credit Union

  1404 Ebenezer Rd Rock Hill, SC 29732-2391

• 

  Founders Federal Credit Union

  9881 Charlotte Hwy Fort Mill, SC 29707-7133

• 

  Founders Federal Credit Union

  507B Chester Ave Great Falls, SC 29055-1207

• 

  Founders Federal Credit Union

  316 Old Pointe School Rd Rock Hill, SC 29732-8978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Founders Federal cred, I do not have a contract with Founders federal cred, They did nor provide me with the original contract as I requested.

  Business Response

  Date: 09/07/2023

  The charged off debt is the result of an unpaid negative balance in ******************** share account.  The ********************************************* provided notification of the negative account balance, and the corresponding charged off amount to ****************** when the amount was not paid.  The Credit Union has also responded to multiple credit disputes from ****************** concerning this debt and confirmed the credit reporting was accurate.

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S. Code ****e - Civil liability (a)Individual or class action for actual damages Any creditor who fails to comply with any requirement imposed under this subchapter shall be liable to the aggrieved applicant for any actual damages sustained by such applicant acting either in an individual capacity or as a member of a class.Any creditor, other than a government or governmental subdivision or agency, who fails to comply with any requirement imposed under this subchapter shall be liable to the aggrieved applicant for punitive damages in an amount not greater than $10,000.15 U.S.C. **** - Founders Credit Union disclosed my bank account information without my consent, which led to the violation of this law, as it pertains to the unauthorized disclosure of nonpublic personal information.15 U.S.C. 6821(a) - Founders Credit Union furnished incomplete or inaccurate information about my account, which led to a violation of this law.15 U.S.C 1681S-2 (a)(1)(a) - Founders Credit Union made a falsified statement about my account and failed to investigate and correct the inaccurate information, which led to a violation of this law.15 U.S.C 1681S-2 (b) - Founders Credit Union failed to investigate and correct the inaccurate information, which led to a violation of this law.12 CFR 1022.41(a)(2) - Founders Credit Union made a falsified statement & reported Inaccurate information in Metro2 about my account and failed to investigate and correct the inaccurate information, which led to a violation of this law.12 CFR 261a.11 - Founders Credit Union disclosed my bank account information without my consent, which led to the violation of this law, as it pertains to the disclosure of system records.Defamation of Character - The statement made about me was false. The credit union falsely reported the account as charge off delinquent when it wasn't.The false statement was communicated to a third party ( *************************** ).

  Business Response

  Date: 07/05/2023

  The member has been contacted to review the details of his complaint.  Management is actively working with him to resolve this issue.

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a fraudulent inquiry on my transunion credit report. This hard inquiry is a result of id theft. I did not apply for anything with your institution nor do I live in the ***********. I am attaching my FTC report and my license and social. Please remove this inquiry as it is not mine. Please email me if anything else is needed from me.

  Business Response

  Date: 05/17/2023

  We have attempted to discuss this matter with the member via email at the address provided but the email delivery failed.  Our research has confirmed the inquiry to be fraudulent in ************************ credit file.  To resolve this matter the inquiry has been removed with the credit bureau.  A letter will be mailed to ************************** that includes a direct Founders contact for any needed follow up.  No further action is deemed necessary by the credit union.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't have any idea about this account. This is purely identity theft. This account damaging my good credit reputation!DELETE THIS IDENTITY THEFT ACCOUNT ASAP!!!FOUNDERS FEDERAL CREDI #******S**** ********************************************************************* ******************* I will never stop filing complaints against you because I know my rights!In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ******* U.S.C **** section 602 A. States I have the right to privacy.15 ************* (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.15 U.S.C **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.

  Business Response

  Date: 02/28/2023

  Our research indicates that the disputed account belongs to ****************** . We have tried to reach her several times to discuss this matter. A letter has been mailed to the member that includes a direct Founders contact for ****************** to follow up. 

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an auto loan with Founders. They have REPEATEDLY added auto insurance to my loan increasing my car payment, giving me late fees and making it late as a result, which in turn has given me bad credit reports because they just report the loan as late due to them adding extra monies to the loan which makes the payment unbearable. I have shown them reporting 5 different times that the car is insured with StateFarm and 6 different times theyve added insurance! I wait for the leter from them like clock work saying my car isnt insured and i need to ad adequate insurance the issue is, IT HAS INSURANCE AND FULL COVERAGE AT THAT. Ive had enough of going there with declaring pages over and over again. State Farm has told me over and over again Founders is the payee on the policy so i have no idea why they keep doing this! Adding their insurance increases the payments by almost $200 to the tune of $800 a month! Then the curent insurance on the car is $420 through StateFarm! Im and beyond upset and just fed up with this and tired of drowning in extra drama on my loan with issues that shouldnt be like this every few months or so, they have made owning this car a complete nightmare. They apologize, remove the insurance, then credit the money to my account (never returning the extra ive scracthed and clawed to get to pay the extra) then rinse and repeat in about 3 -4 months time! I do not have extra money to just pay for insurance TWICE for a vehicle and to keep showing proof that it is INSURED. Im tired of going back and forth, all while having to leave off my job to prove this car is insured! This is BEYOND RIDICULOUS! I cant take this anymore and something needs to be done about this.

  Business Response

  Date: 01/25/2023

  After researching this complaint, we found that we had inadvertently added collateral protection insurance to this loan and are working towards a solution with our third-party provider. A refund has been initiated for this premium and a request to update the credit reporting for November has been submitted to the credit bureaus.

   

  Thanks!

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11, I spoke with *********************** regarding increasing my personal loan. After speaking about what the loan is for, I gave her permission to process an application. The next day she informed me that the personal loan could be approved using the equity in the vehicle on my auto loan. She quoted the interest rate. Upon acceptance of the interest rate and monthly amount she proceeded to finalize the loan. I had paid on my 2017 ****** Rav for two years as well as a personal over two years. I had reduced the $22,000 balance down to just over $17,000. Well after making two payments I noticed that the balance on the refinanced auto loan was not decreasing by much. I spoke with Corri today (12/15) to inquire if there was a per diem rate on the loan. She informed me that the per diem rate was just over $10 a day. This means that the 15% interest rate is actually 25%. As ***** tried to justify that the interest is always higher at the beginning of a loan I let her know that the interest rate is not what they said that it is. First is I was never informed of a per diem interest rate. If this was disclosed I would not have finalized the loan. Secondly, as a black woman making a decent salary I feel taken advantage of because of my race. Thirdly, I have been doing business with Founders for several years and apparently my history with them means nothing. This predatory discrimination practice of giving me a 15% plus $10 per diem on a vehicle that is five years old is disgusting, hurtful and deceitful. I guarantee that a white woman's does not resemble the awful one given to me. No where in my loan paperwork is a per diem rate given nor was it disclosed during the closing of the loan. At 15% the monthly payment shouldn't be more than $400 per monthly. I have made two payments of $585 dollars of which half is applied to the principal which is absurd and racially motivated.

  Business Response

  Date: 12/20/2022

  Member was contacted and we discussed the details and disclosures of her loan contract that were provided to her at the time of the loan.  

  Customer Answer

  Date: 12/20/2022

   
  I am rejecting this response because:
  Founders is only hiding behind the fact that they do not disclose upfront the per diem interest on the loan. An interest rate of ***** percent was stated as if it's a single interest loan. The compounded per diem rate is not disclosed. I am not okay with that because I would not have accepted those terms. 

  Business Response

  Date: 12/27/2022

  We have discussed the loan documentation further, reviewed the details of the finance charges with the member and have resolved to her satisfaction.

   

   

  *****************************

  
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was convinced from the company to get a credit card through Founders. Going through a divorce, I had to max out the card for unexpected expenses. Since having to pay back the card, it was obviously not utilized. Recently, paying up to date on the card, it was discovered that they closed the account because I hadnt utilized the card. Now although the card is paid up to date, it is not able to be used. So now I am essentially paying a loan. This situation, or rather possibility, was not brought to my attention at the time of applying and subsequently being approved for the card.

  Business Response

  Date: 12/20/2022

  Member was contacted and this matter was resolved to his satisfaction.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a personal loan with Founders Credit Union with payment protection. In June of 2020 I totaled my vehicle that was financed through founders. After losing my job due to COVID-19 pandemic world wide. I started receiving payment assistance from the government(unemployment assistance Covid-19). I was never given the opportunity to receive my payment protection to cover the cost of my loan when I lost my job. When I called to verify my accounts they stated I didnt have payment protection on my auto loan but only in my personal loan. I immediately called the ** of the location I bank at *********************** and after our long conversation regarding ***** the branch manager at South ***** Location. He decided he would select that I didnt want payment protection in my loan for me. He contacted ************************* my account manager for my auto and personal. In which the documents were to be updated with the correct selection of the payment protection. Come to find out when I needed it in July of 2022, they told me I wasnt covered under payment protection plan for neither my personal loan nor my auto loan. I knew something was wrong. Now theyre sending me an account closing letter because of my account being delinquent regarding me not working and I have made every effort to make payments on my vehicle and personal up until I loss my job in July 2022. I know theyve created a financial hardship for me by closing out my account as a write off. I need your assistance. ******,*********************

  Business Response

  Date: 12/09/2022

  We contacted the member, and she indicated she was unable to discuss the situation at that time. She stated that she would return our call to follow-up.We are awaiting her return call.

  Customer Answer

  Date: 02/06/2023

   
  I am rejecting this response because:

  Im responding to the complaint I filed in December 2022 against Founders Federal Credit Union.    On or about December 9,2022 I spoke with ************************* about the compliant filed with the BBB.

   

    I advised him of the bad business practices Founders Federal Credit Union had did against me and the payment protection I had on my personal loan and auto loan.

   

  Also, that I was never provided the opportunity through Founders to utilize my payment protection and yet they still received payments from me during COVID-19 and never reimbursed me for my payments made when I had coverage through the payment protection plan. To pay my payments if I loss my job or became Ill and couldnt make my payments.

   

  He said there wasnt noting he could do about it since it was in 2020 and this is 2022.  I explained that Founders have been abusing my account payment, and they fraudulently signed a paper electronically stating that I declined to have payment protection.  

   

  I explained to him why would I ever enroll into payment protection and have it added into my payments if I never had it and how could I be disenrolled and given a refund if I never had it?

   

  For a resolution into this matter I need to receive a $100.00 per day for everyday that I was suppose to have payment protection and didnt. 

   

  Also, restore my credit my removing the late payments that caused me a hardship due to money I would have had but didnt because of their negligence of my payment protection plan to cover my payments. 

   

  Pay me $10,000.00 for the duress, hardship, credit issues, messing up my credit, pain, frustration and agony of having to mentally, emotionally physically having to deal with them on the level of filing a claim against them to do whats right and for discrediting my name through destroying my credit. 

   

  Also, Im dealing with another issue with my statenforced insurance and they arent wanting to reduce my car payment regarding insurance coverage thats been verified through my insurance company Direct Auto with their agent on the line, via a 3-way phone conversation with ********************* claims specialists and myself . Im being forced to continuously pay $613.00 for my car payment. Even after theyve verified the information and the 3rd party Insurance provider has received the same exact information.  I spoke with ********************* today and asked her why havent this been resolved when she was on the phone with me and heard the agent verify the insurance coverage.  

   

  She was suppose to be sending me an email with the date the insurance information coverage was provided regarding May, June and July and I didnt have a lapse in June like they kept saying. 

   

  Reimburse me my money and I dont want it refunded to my loan, because this issue has caused me an indefinite hardship regarding my credit and being able to pay my personal loan and my payments regarding other bills that I have because of their negligence in regards to handling this matter better and sooner.

   

  Respectfully Urgent,

  ****** Alamreen 

   

   

   

  
  

  Business Response

  Date: 02/09/2023

  Founders has researched and provided responses to Ms.******** regarding her questions about payment protection and collateral protection coverage. Additional inquiries should be directed to the provider who reviewed the claim/policy for a decision. Once contact has been made with Allied, If there are additional questions regarding collateral protection insurance,Ms. ******** should follow up with her auto insurance provider directly.
  
  Payment Protection-Securian **************
  Collateral *********************Allied Solutions **************
  
  Copies of any written correspondence from Securian and Allied have been re-sent to Ms. ******** via regular mail. 

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, 2022 Founders Federal Credit Union allowed a transaction to be charged to my Mastercard of $6762.49 when my credit limit was only $1500.00 from Enterprise Rental Car. I brought it to the attention of Founders and was told that Enterprise is allowed to do that even if the funds were unavailable. My Mastercard was in arrears of almost $5000.00. Founders eventually paid the arrears and then canceled my account, due to their error. I have been with Founders since 2015. I did nothing wrong and I was happy being a member of Founders Federal Credit Union.

  Business Response

  Date: 12/02/2022

  This complaint has been submitted by the member several times and was previously addressed and has been resolved. No further action will be taken by the credit union. 

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Founders for over 20 years an now I have received a letter saying they are closing all my accounts due to a credit card with them that I have ask help with for the past year an get no help. One employee says they can help but then the main office says they cant help. I need help with this.

  Business Response

  Date: 11/03/2022

  The Member was contacted to further discuss the details of her request and the dispute was resolved to the members satisfaction.