ComplaintsforAnthony John Construction

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this business to restore my kitchen. I paid them a down payment of $40,000.00. They have spent $10,000 or less in labor/materials, I want $30,000 refunded to contract the work myself. I paid them they sent unlicensed workers to perform the sheet rock work on my kitchen area and living room ceiling, this work was completed in a day. I was alarmed that they didn’t buy the materials for the sheet rock and wall insulation, instead they used what the previous contractor left behind. When I told them I had been billed for this material ******* ***** said they would pay ****** ************ for this material and they did not, I was billed $2900 for this material and I submitted it to my insurance company. I was alarmed again when ******* ***** scheduled a meeting for me to look at cabinets, but the ******** ** ** representative brought no brochure, was only there to measure the space. was very alarmed by this meeting, I went to ******** ** ** on my own, was informed that Anthony John Construction was supposed to have provided me with a budget, and accompanied me to pay for the cabinets since I already paid them, I was informed by the ******** ** ** in ****** that usually the policy holder buys the materials and pays the company for labor, because if it’s not done that way they will try and run off with the money and do a minimal amount of work and I realized what he said was true. When I returned from visiting ****** I demanded receipts for the services they performed so far, they refused. They refused to pay for kitchen cabinets or provide a budget. Also, ******* ***** said he didn’t have to give me receipts, that they could spend the money how they wanted and that my **** adjuster told them that. I am the policy holder, I can do with the money what I want it’s my policy, not yours, you will show me receipts for what you have paid for as of now, your contract is with me. He refused, provided a summary report for materials he had not purchased.

  

  Business response

  12/18/2023

  none of these statements are true.  We have documented everything to the customer as to the amount of money spent on this project, which totals over the deposit amount.  the customer has been having a difficult time understanding the insurance process and believes the work could be completed under the insurance amount and she would be able to keep the rest.  We have, along with the insurance adjuster, gone out of our way to explain the process to the customer in great detail, to no avail.  the customer has stated that she wished to go another direction on the project, we made every attempt to complete this project.  there is no deposit left that has not been spent on her project, as such, she is not entitled to a refund, and in fact, does owe us a little bit of money.  We have documentation of all of this, and can provide if needed

  Customer response

  12/18/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Anthony John Construction company failed to pull permits to work in my home. They did not properly attach the sheetrock to the walls, prime and skim coat walls multiple times to level 5 finish.  The drywall wasn't sanded or installed correctly, and they did not install insulation in the ceilings of the kitchen or living room before attaching the drywall.  Also, I was notified by a licensed plumber from **** ****** that this company improperly installed a gas line in my home without capping the gas line, a danger that could cost lives, and that I should check for permits.  Upon Checking with the ******** County Building Services for permits I learned Anthony John Construction Company had not pulled permits to work in my home or install electricity or a new gas line as of December 8, 2023 at 1630. They removed the toilet in the half bath, never reinstalled it or properly covered the toilet drain during the removal to prevent sewer gas. This company claims to have spent over $43,000 on my home when in fact they did not.  The sheet rock, insulation material was already there, when I informed ******* ***** of my intent to return the material he responded "We will write a check to cover the materials from ******.  It would be a lot easier for us and them to do that instead of having them to pick it all back up". They purchased 9 (1 gallon) cans of paint, 9 (4.75 gallon) cans of paint, and employed unskilled labor to work in my home.  The sheet rock has to be redone, the ceilings have to be redone, the paint job is awful, and they did not paint any of the window seals.  On the invoice they billed me $3,121.27 for painting the downstairs guest bedroom, closet, and bathroom when in fact they did not.  Instead the workers turned the room into a junk area.  This company spent less than $1500 on materials to work in my home and inflated the labor costs to keep from returning the unspent portion to me to hire more qualified workers.  It was their intent to spend less than $25,000 in materials for my home and pocket the rest of the money with inflated labor costs.  I terminated the work authorization after ******* ***** stopped sending workers to my home, the last day workers were at my home was November 23, 2023, they broke my alarm system, and left my home unsecured November 23-30.  I filed a police report on December 8, 2023, in case of identity theft and because the Anthony John Construction company left my home unsecured.  Anthony John construction company refused to give me budget, when I ordered my kitchen cabinets they told me they would only cover $13,052.00, when I asked what I was awarded for granite and flooring they refused to tell me.  I tried calling to speak with Summer P***** about the budget on November 28, 2023, the phone was given to ******* ***** who asked quote "Are you ignorant we are in this business to make a profit" and you need to make a decision.  Because, of the way I was spoken to by ******* *****, the email I received from Summer P*****, no work had been done on my home since November 23, 2023, the overall appearance of the workmanship was in dire straits I made the decision to terminate the work authorization before more damage was done to my home and requested a refund.  I have notified my insurance company, they have been placed on the do not call list, and I have hired an attorney.  Multiple pictures have been taken of the status of my home and I have received multiple quotes to repair the damages done to my home by Anthony John Construction company.  At no time did I intend to pocket any money, I wanted it all spent on my home, I wanted quality work performed in my home, an honest transparent working relationship and Anthony John Construction company could not deliver.

  
  Sincerely,
  
  ****** ******

  

  Business response

  01/05/2024

  ****** ANTHONY_JOHN_CONSTRUCTION_WORK_AUTHO-- This attachment is the work authorization with the anticipated amount of the project signed by Ms. ******. 

  ****** *********_highlighter-- This attachment is the approved estimate by Ms. ******'s insurance provider. The highlighted line items are the items Anthony John Construction has completed on this project. The amounts of each line item are also included. 

  ****** Completed_Line_items-- This attachment simplifies and pulls out each line item from the the above attachment. It shows the line items and the amounts for each. It also shows the total by first and second floors of the project.

  ****** INVOICE ********-- This attachment is the invoice from Anthony John Construction to Ms. ******. There is a credit on this invoice for the materials used that were left on the job site by the previous contractor in the amount of $2,995.00. This is the amount on the invoice from the previous contractor that Ms. ****** forwarded to us. 

  Anthony John Construction is licensed and insured. The material that was left onsite by the previous contractor was used for the repairs made at Ms. ******'s home. Ms. ****** was credited for the amount of the materials as noted on our invoice. Please see the attached file. Insulation was installed in the ceiling in the kitchen and living room. Please see that attached photos in the second response. When working on insurance claim projects it is mandated that the home must be brought back to pre-existing conditions. Insurance companies will cover the cost to restore the home to pre-existing conditions, but if there are any additional upgrades outside of the scope of work the homeowner is responsible for these charges.  Ms. ****** was well aware of the budget for each line item of her home as she has the same documentation as we do that was approved by her insurance company. Please see the attached file.  Per our signed contract your allowed budget for cabinets alone (without installation) is $13,052.25 and Anthony John Construction will install the cabinets. However, if you chose to have another company provide and install the cabinets your allowed budget is $21,339.82. The cabinets you chose were $21,000.00 without installation. We explained you would be responsible for the overage. You have an invoice/Xactimate showing what the insurance is payment out per line item. We do not need to provide receipts as the cost of each line items was already agreed upon by your signature of the work authorization and the Xactimate approved by your insurance company. You were aware of the cost of your project before you signed the work authorization and before you paid a deposit to begin work. Our contract is with you, however the pricing and scope of work is determined by your insurance company to put the home to pre-loss conditions to protect the insured value of the home. Deviation from the approved scope of work could result insurance fraud. Unfortunately, the system only allows to be upload five attachments. In a second response I will upload photos of all work that Anthony John Construction has completed as well as where insulation installed in the ceilings at the kitchen and living room. We do not see fit to refund any funds to Ms. ****** as all work completed (at shown in the attached file) totals to $42,460.62. 

  Thank you,

  Summer

   

  

  Business response

  01/05/2024

  Additionally, level 5 sheetrock finish was mentioned in Ms. ****** response. Ms. ****** did not have level 5 sheetrock finish in her home before the loss occurred nor did her insurance company agree to pay for that. Nowhere in our estimate does it say we are going to provide a level 5 finish, so there should have been no expectations for the work to be a level 5 finish. The areas that we repainted in her home were to be painted only per the outlined work scope of work, it was not specified to prep and paint those areas. However, we did prep them as noted in the attached photos. Per insurance guidelines the walls are to be painted the same color as they were before the loss occurred. Ms. ****** requested color changes in several rooms. We painted the areas to her request with no additional costs. 

  Thank you,

  Summer

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hired Anthony John Construction to add a screened porch to my house in 12/21. Early on issues with unlevel flooring. Called AJC on 9/7/22 & after many phone calls I was able to get someone to do repairs on 10/14/22. Issue was temporarily resolved. Called again in 2023 to have someone look at unlevel flooring. Made multiple phone calls. These are just a few of the calls/responses: 7/26 - Was told that person in charge of that has been out of the country for 8 days but will let him know 8/2 - Called & voice mail came on but was full so I could not leave a message 8/03 - Called & was told that H*** would come on 8/10 8/10 - AJC called & said they needed to reschedule because there was potential for a rainstorm. Rescheduled for 8/16 and H*** did come & said someone would come in about a week to repair 8/31 - Nobody ever called/came so I called. H*** answered & said he would try to get a date 9/7 - AJC called & gave a 9/12 date for repairs 9/12 - 2 guys came to do repairs but did not have proper material so said they will be back tomorrow 9/13 - Nobody came/called so I called AJC & was told someone would call with another date 9/27 - Said H*** would be back in the office this afternoon & would call me but did not 10/12- Called AJC & they said someone would be out next week & he would call me Monday to let me know what day 10/20 - I called & they said they would put on H**'s desk 10/24 - Called & was told H*** was out of the office & she would get back with me today or tomorrow 10/26 - Called again H**** out of office doing an estimate. She called him on cell & he said either Thursday or Friday of next week & they would call the day before 11/03 - Called AJC & told them nobody came either day. Said they would be here next Wednesday & would call Tuesday to ensure they were coming. Nobody came or called. 11/08 - Called AJC and was told he would have someone here today. Nobody came or called

  

  Business response

  12/07/2023

  we are fully aware of the issue at this property.  This was a redeck, in which we did not build the existing deck structure, we only place new trex decking on it and added a roof.  The weight of the roof is apparently making some of the trex boards come up.  We have gone out and adjusted this once, I still plan to do this again.  This will be taken care of before the end of the year

  Customer response

  12/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

  Customer response

  01/03/2024

  Anthony John Construction and the company said they would have the issue resolved by the end of December.  They have not resolved the issue nor have they even contacted me. I am requesting that the claim be re-opened.  Thank you. 

  

  Business response

  01/29/2024

  This job was invoiced and paid on 12/14/21. 

  We were contracted to build a roof over the customer's existing deck. Upon many inspections it has been noted that the problem is the existing deck settling. Our workmanship warranty does not cover pre-existing structures not constructed by Anthony John Construction. This has been relayed to the homeowner.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and and I hired this company after meeting with their representative Heath. It was around February or March of 2022. The stipulations was that we be in our home by September 19th 2022. Due to a lot of unforseen circumstances, this didn't happen. We finally were able to start moving into our home January or February 2023. We were told we have a year to come back with any complaints or things that need to be fixed. We started notifying them within a couple of weeks about issues. Electrical issues have been an ongoing battle to get fixed since moving in. We immediately had problems with the new heat and air system. Took around 2 months to get that resolved. Paid outrageous electric bills. The heat and air guy told me he was supposed to have been notified by the company to come out and do something with the thermostat as soon as the electricity was turned on. He said he was notified the day before he came here. Our bill this month was 88 dollars versus the 250 to 300 dollar bills we were paying. I feel like we should be reimbursed from that but havent asked. Now we have a dangerously bad breaker issue and trying to get a refund from where we paid out of pocket to fix sewer lines that were stopped up from there contractors mistake. We've been trying for 2 months to get this taken care of. It's been one thing after another with them putting us off. We also have an issue with a motion light that is full of water and was wired into a switch. Electrician is with their company and says it's our fault. We are both disabled. My husband is retired 3 time war veteran. Can you help us. We have spent over 160 thousand remodeling this home. It's our dream home. We don't want it to become an aggrevating nightmare. We just want the issues fixed and to be refunded what we should be. They have copies of the receipts of what we spent to fix the sewer lines. We never asked for refund on electric bill's. We should have

  

  Business response

  07/12/2023

  customer reimbursement has been taken care of.  the electrical issues will be resolved within the next 10 days, the electrician who worked on this job was out of the country for the month of June and is just now getting back to finish work.  We are in contact with the customer currently and have been since before this complaint was filed

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 3, 2022, I contracted with Anthony John Construction to replace missing trim on our house, for $699.00. Said trim came loose, and, after 4 phone calls, AJC repaired it on May 27, 2022. In March of this year, we noticed peeling paint and drooping trim again. Heath, an AJC representative, came out on March 28, 2023. He concluded that the issue was due to insufficient shingle overhang. I feel that this should have been addressed before the work started. None of our other trim has rejected the same paint, and exterior wood wouldn't warp this way.

  

  Business response

  06/22/2023

  As stated in our phone conversation, Mr *** was given the option of adding gutter to the front of his house twice to prevent this from happening.  Mr *** was also given the option of having the short shingles replaced to avoid this in the future.  He did not choose to take either option.  we have no problem replacing the board that is warping due to constent water running over it, but the reality is this same thing will happen again due to the nature of his shingles.  I will offer to replace that board and paint it with his paint as a resolution, with the understanding that we would not be responsible if this happened again because he failed to take the proper measures as he was given the option to do.  If you have any further questions, let me know

  
  

  
  

  Heath T******

  Gutter manager

  anthony john construction

  803-904-5637

  

  Business response

  07/12/2023

  We have, and will offer again to replace that trim board with exterior trim and paint with his paint to match.  We will not be able to warranty the work against future failure based on pre existing conditions that have been discussed with the homeowner.  if accepted, work will be completed within 14 days.  If you need anything else, please let me know

  
  

  
  

  Heath T******

  Anthony John Construction

  Customer response

  07/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:  after my original complaint of the drooping trim, the piece in question actually broke and fell off.  On the back side was the manufacturer's label:  it is MDF (medium density fiberboard ).  This product absorbs moisture readily and is totally unsuitable for exterior applications. I don't want to sound unreasonable, but is all across the front of our house, and AJC had to know what this was when installing it. I again ask for a full refund so that I can have this replaced with proper materials from a company I can trust. 
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  09/24/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On January, 2020, the contractor from Anthony John installed a new roof on my house. It looked great. In January, 2021, I noticed that there were shingles just laying over the pipes in the roof. I immediately called the contractor. He agreed to come by and take a look at it. I waited several months after that, thinking I could just forget about it. Obviously, I couldn't forget it. I called again September, 2021. He promised again to come by and check it out. He has not come as of today, September 23, 2021. I

  

  Business response

  10/12/2021

  Business Response /* (1000, 8, 2021/10/01) */ Upon receipt of this complaint, we pulled Ms. ****'s file and checked her online profile in our system. We have no record of her calling our office noted in either catalogue. I immediately reached out via phone to see how we could help her. There was no answer, and a voicemail was left. To date, there has been no returned phone call. Again, upon review of her files, I noticed her project manager was an employee who is no longer with our company. He has not been with our company since mid July 2021. I am assuming Ms. **** had been calling the project manager's cell phone directly instead of calling our home office phone number to notify us of her issue. We are happy to resolve any issue she may have. However, we would like to speak with her to get a little more information and to schedule a time one of our technicians may meet her.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩