ComplaintsforMeadowBlu

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I *thought* I purchased a side table from Meadow Blu (****************) on Wednesday July 24, 2024 at 10:11am ET. I added the table to my cart, entered my credit card details, checked out and received an email confirmation confirming my purchase. On Thursday, July 25, 2024 at 4:17 PM I received an email stating that I needed to pay an additional $100 if I wanted to receive the item I already purchased. I was told it was to cover the shipping cost. However, the product listing on the website clearly states "this item qualifies for free standard shipping". In my cart and in my email confirmation there is a line for shipping and it shows $0. Throughout the entire checkout process at no point did it state that I might have to pay for shipping.  After receiving this email saying I needed to pay an additional $100 or my order would be cancelled, I called Meadow Blu because I thought it was a scam email. Turns out Meadow Blu is the scam. This is not an ethical or legal way to do business. I have attached screenshots of: -the item listing on the website that shows the free shipping language -the checkout page that shows $0 for shipping in the cart -my email order confirmation

  Business response

  07/30/2024

  We disclose via our terms and conditions, that shipping may be added. When we received the shipping amount and calculated our numbers, we found we were losing money and agreed to pay half to lose less. We never took money from the Ms. **** and gave the option to split shipping costs. It’s rare this happens, but in this case, it did. We did not force the extra cost on Ms. **** nor did we hide the charge. Ms. **** received a timely and honest response and choice. The shipping terms on our website are as follows:

  "Meadow Blu reserves the right to cancel any order where freight costs cause an order to become unprofitable. We will give the customer the choice to pay all or a portion of the shipping costs, or cancel and refund the order."

  The line to our full Terms & Conditions can be found at ****************.
   

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  this is what I had written to the merchant: I am sending this email regarding my concern for getting push back for wanting to return two UNOPENED Regina Andrew sconces that I purchased through MeadowBlu. order #*****. I am being told by meadowblu that I can not return these two items (which I have no use for) due to return policy of Regina Andrews not accepting return, however, the MeadowBlu return policy does not specify this particular vendor (the terms are vague and unclear) and I was not informed these items are non-refundable at the time of purchase which is misleading. This is very very upsetting. Particularly since there was a delay in receiving these items in the first place. I expect to return these two items for full refund. If this issue needs to be escalated to a higher leveled individual please don't hesitate to do so. Also: They responded that the date of return has passed but due to delay in receiving this item in the first place and all the back and forth this is past the 30 days policy. But I believe the circumstances should be taken into account for this refund.

  Business response

  05/28/2024

  The circumstances of this order are as follows. The order was placed on 4/7/24, tracking was sent and showed delivery on 4/13/24. The customer emailed us to let us know the packages were never received. We provided tracking and confirmed the customer's address with the customer. After stating that she did not recognize the porch in the picture, we sent an additional picture from Google Maps, where she then admitted that it was her porch. Management called and spoke with her and suggested checking with neighbors and ring doorbells to see if someone took the packages. The customer thanked us for the pointers and expressed relief that a neighbor two doors down did in fact have the packages. The customer let us know she wanted to return on 5/20/24 and also emailed our vendor, and she was informed that they do not allow for "buyer's remorse" returns. Our policy is the same and is in our Terms & Conditions which the customer agreed to upon purchase. This order was delivered 5 weeks prior to her requesting a return. The customer has made threats to leave bad reviews on social media as well and these would be untrue and unwarranted.

  Customer response

  06/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: they are not being honest and have left me with $600 worth of merchandise that I have no use for and is unopened.

   

  
  Sincerely,
  
  ******* ******

  Business response

  06/07/2024

  There has been no dishonesty on our part. The packages were delivered to the customer's front porch within 6 days of purchase on 4/7/24 as shown in the FedEx tracking on their website along with a picture of the delivery of 4/13/24. Tracking was sent 2 days after purchase. The customer claimed the packages were not delivered. We provided FedEx proof of delivery pictures. The customer denied it was her house at first, and after we provided additional pictures from Google Earth, she admitted it was her house. Any delay the customer encountered, was of her own doing.  The customer decided to return outside of policy time frame. We are clear in our terms that certain manufacturers do not accept returns and to check with customer service. These terms are agreed upon when purchasing. This manufacturer does not accept returns and denied this return upon our request.

  FedEx proof of delivery links:

  *************************970&trkqual=12027~*********970~FDEG

  *************************461&trkqual=12027~*********461~FDEG

  *************************825&trkqual=12027~*********825~FDEG
  

• Initial Complaint

  04/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered a large mirror in October, the company told me it will arrive in February. It arrived WAY later than that, in April. They did not give me ANY updates, not that it's delayed, not when it's being delivered, nothing. I got a surprise delivery and had to rush home, they dropped the item by my front door, and did not open the box for me to inspect. I was very confused and not sure what was delivered to me. I realized its from meadow blu and emailed them to let them know I thought this order was canceled because it never came and I have already got a new mirror and have no space for this and requested a refund. They were not nice and shifted blame on me for never following up with them. After the weekend, I finally had a chance to open the giant box which caused a big mess everywhere - the mirror was completely broken. I was already going back and forth with them about how this was a surprise delivery so in my next reply I let them know that now I see it's broken. They again shifted blame, Many emails back and forth - a lady Jackie calls me trying to harass me on the phone. I have a baby and this is a big danger to my baby. On the phone she told me I can throw it away if I need to do, when I emailed her letting her know that I will be throwing it away and if any updates, she said I am making things up. I have my call recorded. I am seeking refund for this broken mirror and want to formally file a complaint about this unlawful business that is clearly a scam.

  Business response

  05/03/2024

  This customer ordered this mirror in October and never contacted us to cancel. We do not cancel orders unless upon request. The customer was told at the time of the order that the estimated delivery would be in February and she agreed to wait. Due to the popularity of this mirror, it was shipped in April, which happens often in the production of certain items, and which is why we always relay to the customer that shipping dates are an estimation. The customer is welcome to reach out for timelines if in question or to cancel at any time prior to it shipping out.  In this case, the customer waited until it was sitting at her door to decide if she wanted to cancel.  There was no communication asking us to cancel the order prior to it being delivered to her. The customer received a threshold delivery and did not pay for white glove delivery, therefore it would not have been opened or carried in for her, as it is an insurance liability on the shipping company. Her initial email was to tell us that she thought it was canceled even though her credit card would have shown that it was not. This is an extremely well-selling, well-packaged mirror that we have sold consistently in 2023 and carrying into 2024 as a best seller with 5-star ratings in both service and product with no damages or complaints. She did not initially report damage and upon finding out that it was not canceled, alerted us that it was broken. The customer continued to state that this was a hazard to her baby despite purchasing it on her own accord and stated that if something happened to her baby, Meadow Blu would be held accountable. She was very aggressive and aggravated. We reminded her that she agreed to our Terms and Conditions when she purchased the mirror which states that orders are not considered changed unless the customer receives a confirmation email outlining the requested changes. The customer did not request to cancel. The Terms and Conditions also state that damages must be reported within 24 hours. We have submitted a claim to our vendor despite the customer alerting us outside the claim notification window and advised her that if she got rid of the mirror, it could render the claim null and void. We are currently awaiting a decision from our vendor as to this claim.  We have high suspicion that buyer's remorse resulted in a spinning tale with different narratives to try to get out of a purchase without penalty to her bank account, yet we are still trying to see what we can do for her. We have asked her to stop harassing our employees and that we would no longer communicate due to her unrealistic actions and bullying, until we get an answer to the claim we have filed and are fighting for her.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Transaction 1/17/23 Desk $1199 I called to cancel my order after my bank rejected the pending charge. I assumed the company was a scam and my bank caught it. I reviewed the company on the Better Business Bureau to see customers have had many poor experiences with MeadowBlu. Robin from the company said LouAnn would take care of it within 24-48 hours. The desk charge then went through on Jan 30th. I called Robin and she said LouAnn would take care of it for me. A few days later I received an email stating the item was shipped. I spoke with LouAnn who said the company refuses returns although Robin said they would take care of this for me. I didn’t mean to purchase the item. Their checkout system is deceiving on purpose because they don’t show the breakdown or shipping and taxes prior to clicking purchase so I thought I had one more step to review total before confirming purchase. Another sneaky way the company the company tricks the consumer into purchasing. I asked how I could return the desk once it arrives and get a refund but LouAnn said she would not refund my money due to me not contacting the company right away after purchase to request refund. At that time the pending transaction disappeared so I thought the bank caught a scam. I still believe this company is a scam that tricks customers into purchasing.

  Business response

  02/13/2024

  This order was handled in a text book manner. we received the order, confirmed it same day, and shipped in a few days. We heard from the customer long past the time when the order could be cancelled. We use Shopify as a web platform as do thousands of other websites. There is nothing misleading or fraudulent about our check out process. We bill immediately to procure product, we order from a vendor, and drop ship to the customer. The customer said she didn't mean to make the purchase but received 2 subsequent emails she did not respond to. 

  This entire BBB filing is very deceptive and makes unnecessary accusations about a small very hardworking team focused on doing the right thing. 

  Like any company, we have had service issues, this is not one of those situations. The customer is manipulating the complaint process to circumvent the policies they agreed to. We are happy to provide any further detail requested and will keep this information on file to respond to any other postings or chargebacks. 

  meadowblu.com

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased two pendant lights from this company in September 2023. The pendant lights arrived in October 2023. Upon opening the packages I reached out to Meadow Blu because I was concerned the wrong lights were delivered. The lights were completely different from the item description and listing photos. The customer service rep put me in touch with an employee to let me know how I could ship the lights back. I was told she would reach out after contacting the manufacturer. Several weeks pass by and I again reach out to the company. This time I was told the last employee I was working with was no longer employed by Meadow Blu and that the customer service rep would have another employee reach out to me about returning the lights. They have not reached out to me with any instructions on how to return the lights.

  Business response

  02/03/2024

  I sent the response below to the customer on 1/29. I have not heard back. 

  We will follow up make sure this is resolved with the customer. 

  Thanks,

  Scott J****** - COO

   

  Lara,
  We received a BBB complaint from you. There are no notes in our order file about any issue with your order. If you communicated with our former Rep Candace, we are not seeing the notes. Lets start over. Please send me the details about your issue and your photos in this link and I will see what we can do to help.
  Thanks,
  Scott J****** COO
  *****@meadowblu.com

  Business response

  02/03/2024

  Follow up:

  Its not clear to me from any of the notes in the correspondence, what the Issue with the product is. We don't have any photos of the product, packaging, or any comments about why they were unacceptable. This is a very responsive vendor who would have gladly replaced quickly. The customer was communicating with our former employee outside of our order system and we have no notes to go from. You can see from the attached there are no notes in our system about this order until my email on the 29th. The customer did nothing wrong, but we are at a disadvantage not being able to see the communication. Again, we are happy to satisfy the customer and we apologize for the delays. Typically these types of situations are resolved by our customers service team within 24 hours. 

  Scott J****** COO

  *****@meadowblu.com

   

   

   

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Meadow Blu Company meadowblu.com/ Damaged Light Complaint 10/11/2023 : Ordered the Light – STATED FREE SHIPPING and discount on the website itself. Amount: $1185.75 Stated delivery within 4 weeks. 11/10/2023: Asked where the light was – there had been ZERO communication on any shipping, delays or information regarding this order in any way. 11/14/2023: Notified finally that it was shipped – in the response it also stated to contact them and make a note if there was damage. This would require a signature delivery which in fact it was not and the light was left on the porch NO signature required.. There for we could NOT have notated the damage. And in fact I contacted this company immediately about the damage. 11/16/23: Received Item via Fed Ex at 1:28 PM ************ Fed Ex did not require signature and just left on porch as no one was here. Driver took a snapshot of top of box and not whole box. After we inspected the box damage we took photos and then looked at the light. Packaging was terrible for the light and in fact the light had creases and stain, plus the bottom was broken. We took photos of these also and sent all of them immediately. Contacted the company via a phone call twice. - Company never responded for almost 2 weeks and then we decided to do a chargeback on the account. 11/27/23 We did this because the company NEVER responded and left us no choice. 12/4/2023: Finally responded weeks later and after we had made the chargeback. They then stated they were putting a claim in with the vendor and sent vendor to pick up the light - Flat out lie. 1/26/23: To this day (almost 2 months later since their last email 12-5) they have never contacted us again and in fact there has been no pick ups and anything from this company or the manufacturer. Never intended on doing anything but ignoring us and never picking up anything, the light is still here the box fell apart and there is ZERO excuse as this company is trying to defraud us of the money.

  Business response

  01/31/2024

   

  On 12/5 we requested photos after the customer became frustrated we could not resolve this in 48 hours. The photos were sent to an employees email who resigned and they did not get loaded into the order record. We should have caught this and I apologize. We have refunded the customer and given her permission to discard the damaged product. We could not return to the vendor because of timing, and the freight carrier denied any responsibility. 

   

  ORDER #***** 12/5/2023
  *****,
  We want to take care of your damaged light. In order to do that, we need the photos Nicole requested of the light and box. Once we have those, we will work with the vendor to replace as quickly as we can. A 48-hour deadline might not work. We cannot resolve this without the phots requested.
  Thanks,
  Scott Jackson
  COO Meadowblu.com

  Customer response

  02/01/2024

  
  Complaint: ********
  
  I am rejecting this response because: This is a bunch of baloney..You were well aware of the chargeback which in fact was filed awhile back. You were also TOLD of the chargeback in an email. Had you had the courtesy to respond everything would have been taken care of. But you chose not to, so again you are making excuses. The simple fact is, you call the bank and ok the chargeback. Thats a fact. So you were aware previous to trying to refund of the situation, long before this. Now we have to jump through hoops for the bank and you. OI dont think so. Had your company had an ounce of honesty in the beginning none of this would matter.
  
  Sincerely,
  
  ***** ***********

  Business response

  02/01/2024

  Thank you. There is nothing further we can do while there is an active chargeback pending. 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered a coffee table through Meadow Blu on Nov 1. For three weeks, I was receiving very little comm. on when it would deliver or ship (have to be home to collect) and it was hard to get a hold of support. Then I received an email from meadow blu it delivered (despite never recieving tracking from them), but I never received the product. I reached out to them to provide follow up proof. No response. I did a charge back. The next day I get a call from a 3rd party shipping company they want to schedule the delivery (So proof I never got it). The only way I could talk to meadow blu support over the phone was to press the sales line. The manager then talks to me, she looks through all the info and is extremely apologetic. I called them to confirm to CANCEL the whole order. I was clear I already did a charge back and I thought the company was sketchy so I did not want to work with them, but now the shipping company is calling me to schedule delivery, so they need to cancel it. The manager asks if I would still accept the item for a 20-25% off. I said yes, if I can get that much off (coffee table was about $2300). And I asked that she can guarantee I will receive the item (as the support at meadow blu was emailing saying I already had the item when I didn't). The manager says in order to receive the discount, I have to remove the chargeback. So I called my CC company and removed the chargeback. A week goes by with back and forth texting to the manager (she texted me first) and she calls me and says she wants to give me the whole coffee table for free since there was so much trouble with everything. I finally asked her when will I get this refund as she kept saying she was waiting for approval. Then I get a note from her there will be NO refund at all. The only reason I was willing to accept the coffee table was expecting a 20-25% refund. So I now have my attorney involved with all communication, I asked them to pick up the table, and I have a chargeback open.

  Business response

  12/08/2023

   

  This order was bouncing around for a couple of days. My opinion is the customer is using the chargeback process and the complaint process to either get a deeper discount or the product for free. Our terms and conditions are very clear and the customer opted in when she ordered.

  Below is an email I sent the customer summarizing our point of view. We were within established protocols and actually has the product out for delivery when she tried to cancel her order. Please take a look below and let me know what additionaldocumentation you might require.

  Thanks!

  Scott J******

  From: Meadow Blu <[email protected]>
  Sent: Thursday, December 7, 2023 5:45 PM
  To: ***********@gmail.com <***********@gmail.com>
  Subject: Follow Up From Meadow Blu Order *****
  
  ?
  
  
  ORDER #*****
  ********,
  I have seen all the correspondence back and forth about your order.
  You ordered on 11/1 and received 20% off your order.
  Our site did not guarantee shipping or delivery in 2 weeks. We are not amazon.
  When you order custom high-end furniture, it's not sitting ready for a forklift to move it.
  We receive and process your order, we confirm availability of the product with our vendors warehouse, we issue a purchase order and process payment, we arrange trucking, there are dozens of details that take place. All of them take a bit of time. Thats how it works with us and all of our competitors who sell better furniture online. We responded to your messages with answers, even when we were in process and there was no update to give you. You accepted our terms and conditions when you made your purchase. We paid for the product at full cost, and we absorbed the 20% off discount. We paid over $500 to ship to you. Free shipping isn't really free. You cancelled after the product was already shipped and in the carriers' hands. That could not be stopped. You were fast to use the chargeback process as a way to circumvent the terms you opted into. We now have a table on the way back to the vendor, and there will be a 25% restock fee. We also now have double freight costs because of this.
  
  We are a small business and a fairly small team. We are owned by a single mom who has worked hard to build a business where it's very difficult to make a profit. You choosing to manipulate the situation to create your own terms will cost us a couple of thousand dollars. Your expectations were not reasonable given what you ordered.
  The timeline you presented, and the threat of legal action does not impact us. We will refund you the product less shipping and restock fees once the chargeback is settled. You will not get the product for free as requested. We will also flag you as a customer we would prefer not to do business with again. You were nasty and abusive to our team, and they were all just trying to help you.
  
  We will fully cooperate and respond to the chargeback and BBB process and will respond to any reviews you post by simply copying over this message.
  
  
  Scott J****** COO

  
  

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought ***** **** Bar & Counter Stool from Meadow Blu. It broke and they said they would replace, it’s been 9 months since. Many emails saying they will replace and it’s on its way and nothing. They are impossible to get a hold of they never actually answer the phone. Horrible company.

  Business response

  10/11/2023

  I spoke with ***** today 10/11/23 and agreed on a solution. I will personally see that this is resolved. 

  Scott J****** 

  COO - Meadowblu.com

  ************

  Business response

  10/17/2023

  Scott J******
  To:+2 others
  
  
  Mon 10/16/2023 4:27 PM
  Thanks for your patience, *****. 
  
  Scott J******
  Chief Operating Officer
  Meadowblu.com
  *****@meadowblu.com
  ************ Mobile
  
  
  
  ?
  KB
  ***** Barry <[email protected]
  
  To:
  
  Candace G*****
  
  Cc:
  Scott J******
  
  Mon 10/16/2023 4:26 PM
  Sounds good. Thank you for your help. Thanks *****
  
  Sent from my iPhone
  
  On Oct 16, 2023, at 3:47 PM, Candace G***** <*******@meadowblu.com> wrote:
  
  ?
  *****,
  
   
  
  Hoping you had a nice weekend!
  
   
  
  Rick and Brittany were able to connect for us on Friday and get with the Claims Team to hand walk your order through the rest of the way.
  
   
  
  I was given a new point of contact, Maegan, and she has approved this for shipment via email just a little bit ago.
  
   
  
  I have already checked to see if she listed a shipping date yet on your replacement and its not there just yet, but their portal can take a day to update.
  
   
  
  We will keep an eye on this, and Rick is also keeping an eye on this for us at Market!
  
   
  
  Thank you again for your patience and we look forward to you receiving your tracking information this week!
  
   
  
  Warm Regards, 
  
  Candace W. G*****
  
  Trade Accounts Manager & Sales
  
   
  
  Meadowblu & Candelabra Inc. 
  
  1944 Long Grove Rd Ste 1
  
  Mount Pleasant SC 29464
  
   
  
  p 800-440-5121 x *
  
  p 843-352-7362 x ***
  
  f  843-352-7363 
  
   
  
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• Initial Complaint

  05/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order placed on 10/3/22 in the amount of $3585 for Gabby Alexandra Dresser and White Glove shipping. Order was delivered on 12/9 without White Glove service and contained concealed damage. MeadowBlu was contacted on the date of delivery with an overview of the issues for resolution: no white glove service provided and damage. I have called and emailed weekly/monthly since December for resolution. I was told that the claim was approved and we should be receiving the new dresser on 4/14. The week of 4/14 I reached out to indicate that I had yet to receive any delivery appointment and was told that the deliver was pushed back to the 2nd week of May. I am expecting an undamaged dresser delivered with White Glove service, the damaged dresser picked up, and a partial refund ASAP. I don’t understand how this can be strung along for as long as it has with me having to push for information.

  Business response

  05/25/2023

  Spoke with Mr. ******** directly and clarified with him that the delivery company will be making delivery arrangements with him directly and not Meadowblu. Also explained that White Glove Deliveries can take an extended amount of time to deliver but we are confident that the customer will receive a dresser in perfect condition. 

• Initial Complaint

  05/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a ***** rug from Meadowblu (order# *****) on January 8, 2023. It was backordered until April 2023. I attempted to cancel my order April 4, 2023 by writing an email to [email protected] and [email protected]. I never received a response via email so I called Meadowblu the week of April 4, 2023, and I was advised to leave a voicemail for Candace. She never called me back and no one responded to my emails and the rug was shipped. I followed up via email on April 11, 2023 to [email protected] asking to return the rug since it was shipped even though I asked to cancel my order and got no response. After the rug was delivered, Candace responded to my email on April 11, 2023 stating that my return was being processed with ***** and that she’d pass along return details as soon as it was received from *****. I followed up with Candace on April 15, 2023 about return details and got no response. I followed up again with Candace on April 18, 2023 about return details, and she said that ***** promised to send return details by April 20th. I followed up with Candace on April 22nd and April 25th and got no response. I finally reached out directly to ***** on May 1st, and I was told that return details were sent to Candace’s email address as well as Mona’s on April 12th. I called Meadowblu on May 1st with ***** on the phone, and Candace finally sent over return details. Candace is claiming that return details went to an inbox that is no longer being monitored yet ***** has confirmed that return details went to Candace’s inbox on April 12th. I would like the 20% restocking fee waived and a shipping label sent to me for the runaround they have given me for a month.

  Business response

  05/17/2023

  The Customer reached out to cancel her order after her order was already pulled for shipment and in line with the ETA originally noted. Her order could not be cancelled/stopped in shipment. Tracking was sent to the customer directly as soon as the supplier made it available. The supplier did agree to take her return as a courtesy, even though Terms & Conditions and the original product listing note that "Textile Sales are Final." Once Return Details were passed along from the supplier, they were passed along to the end customer. In tandem with our local rep, we have gotten ***** to agree to waive their noted and communicated restocking fee, however, all shipping charges remain the responsibility of the end customer, which is in accordance with our Terms & Conditions and the suppliers which was communicated to the customer. At this time, the customer completed her return Monday ay 8th, ***** is processing this customers return and once they are able to process it fully, a refund will be issued less shipping. 

  Business response

  05/18/2023

  The refund was issued to this customer May 17th after the customer provided documentation of the return detailing the return address details in which included the package being addressed to someone who does not work for ***** which did cause confusion on their part. The customer was told that she needed to include a first and last name of a person by *** but did not contact us or ***** for further instruction of a name to include and the name she included did in fact cause delay and confusion. It was communicated to this customer that they would attempt to locate the rug in writing and it was also communicated to this customer that the restocking fee would be waived. The rug was successfully found after the customer provided the additional details we asked for and the customer was successfully refunded May 17th and was sent two follow*** detailing such. All calls are monitored and documented as well as email correspondence and were reviewed in detail by our local liaison with ***** as well as the head of Customer Service at *****. Further we received this accolade and acknowledgement after this customers case was closed from our Local Rep: "I wanted to send a thank you to the entire Meadowblu Team and Company.  Based on decades of wisdom gained in our industry, I admire Meadowblu as a top notch operation that is run with the utmost integrity and excellent management.  You guys run an efficient ship, with attention to detail and excellent customer service.  We appreciate you every day and look forward to our continued partnership of success. Sincerely, Randy"  Given that this customer was refunded May 17th with correspondence sent detailing such, we consider this matter closed at this time and wish the customer all the best!  

  Customer response

  05/18/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I was finally refunded by Meadowblu on May 17 after almost two months of going back and forth with Meadowblu, and the restocking fee was waived. It is important to note that if it weren’t for my persistence, saving receipts, taking pictures and constant documentation over the last two months, I would’ve never been refunded. It was because of *****’s assistance that I was refunded. After sending an email to *****’s customer service and including Candace at Meadowblu, I was finally refunded. No additional information was given that ***** and Meadowblu didn’t already have other than an additional name on the package. 
  It is also important to note just as all other complaints here state that Candace and Meadowblu are nearly impossible to get in touch with on the phone and sometimes don’t reply to emails for weeks, which makes doing business with them extremely difficult. Their customer service is completely lacking, and I will never do business with them again nor should anyone else. It should never take a customer almost two months to receive a refund. That is not something that should be commended. 
  Sincerely,
  
  ****** *******

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