ComplaintsforBlue Devil Products

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 2, 2024 I Purchased blue Devil radiator leak stop because I noticed a small pinhole leak in my car radiator. I applied the product as Per the instructions on the label, my car overheated almost instantly. My brand new $700 aluminum radiator is ruined. I’ve had to pull the engine out of the car, take the engine apart, this product is restricting and or blocking all the coolant passages in the cylinder heads that are brand new and cost me over $2000. I now have to send the engine to a machine shop to have the garbage cleaned out of the cylinder cooling jackets, hopefully be able to clean it out of the cylinder heads, have the cylinder heads checked to see if they are warped, and the engine block inspected for other damage caused by this product. I lodged a formal complaint with ******** tire, they had blue Devil products contact me on Friday, July 12, 2024. The individual on the phone named Ryan told me that his product is not designed to stop leaks despite what the bottle says. He made the erroneous claim to me that their product is more for gigantic holes in radiators as opposed to the true definition of what a leak is, so this would fall under the category of false advertising for one. He informed me, quite incorrectly, that the combination of distilled white vinegar and water will remove the product from the engine and radiator. I informed him that I had already flushed the coolant system twice with double strength, cleaning vinegar and water mix. Ryan responded by telling me that cleaning vinegar is not distilled white vinegar, I corrected him. I am lodging this formal complaint with the BBB in the hopes that more individuals who have had this issue will flood the Better Business Bureau with complaints and that this company can be held accountable for the damage they have done to most likely thousands of peoples cars. I’ve had two mechanics so far look at the engine and the radiator and both have said to send the engine to a machine shop.

  Business response

  07/17/2024

  We contacted the customer on 7/2/24 and were able to discuss his claim and concerns in some detail.  We informed the customer that the product he used is specifically intended to treat water/coolant leaks. He mentioned that the radiator was brand new and that he was using the product as a preventative measure/maintenance.  He also mentioned that he did not have to add any antifreeze/water to this system prior to using the product. During the conversation, when explaining that the issues incurred were a result of the product being used in an unintended way, he was unhappy with the explanation and also seemed to be unhappy when we recommended a solution to help remove the product and restore the cooling system to normal functionality.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I own a 2008 Ford Edge that was purchased new and has had all if its maintenance performed at the dealership. The vehicle looks and ran like new until I was advised by my local Auto zone representative to use Blue Devil Oil Stop product for a minor oil leak I was experiencing. After putting the product in and following the instructions I attempted to drive the vehicle. The motor locked up resulting in the vehicle having to be towed to the dealership where it is still sitting. We await Auto Zone taking responsibility for pushing this product as a win for us that has now resulted in the need for a replacement motor and a 6k bill to do so. Auto zone continues to give us the run around. This product is destroying vehicles and lives!

  Business response

  02/20/2024

  We have not received any contact from this customer.  Please contact our technical support line at 888-863-0426 so that we can get a little more information and be able to better assist you.  The product in question has not been known to cause any harm whatsoever.

  Customer response

  02/21/2024

  
  Complaint: ********
  
  I am rejecting this response because the product did result in extreme damage to the car. The mechanic is working up the documentation to submit for claims coverage of the new motor that is now required as a result if using the product.
  
  Sincerely,
  
  ******** ****

  Business response

  02/22/2024

  We still have not received contact from this customer.  Please contact our technical support line at 888-863-0426 so that we can discuss the situation in more detail and help answer any questions you may have.  We look forward to assisting you.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought blue devil transmission stop leak drove the car like the bottle said for about 40min then I look in my rearview and seen nothing but smoke coming from my car I drove this car with this small leak for over a year with no change but the moment I used this product my seals went in my transmission this product is all lies and misleading and will cause you money that you may not have I regret using it and I feel that the company who made this product is partly responsible for my repair bills

  Business response

  02/07/2024

  We have not received any correspondence from this customer.  Please contact our technical support line at 888-863-0426.  We are available Monday - Friday, 8:00 AM - 5:00 PM EST.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Blue Devil head gasket repair is a joke. Made things worse. No one answers the phone when you call. I will be seeking an attorney for damages. Do not buy any BD products!

  Business response

  09/19/2023

  We would be happy to assist the customer.  We are available Monday-Friday, 8AM - 5PM EST.  If the lines are busy when dialing in, please leave a message and we will get back to you as soon as possible.  If there is a time of the day that works better for you, please let us know and we can try to accommodate.

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased Blue Devil Oil Stop Leak. Did not work. Contacted Blue Devil for refund and submitted claim form on January 28, 2023 by e-mail. Contacted Ryan several times who stated check was in the mail be patient. to there was a problem and that a check was sent out on March 15, 2023. Latest phone call Ryan stated come on its only $20 bucks. I think there never was a check in the mail and Ryan probably has done this to other people and gotten away with it.

  Business response

  04/18/2023

  We have been in contact with the customer and a refund check is currently en route.

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is that I purchased the Blue Devil Power Steering Stop Leak, poured about 1/3 bottle into each of my vehicles' power steering resivors (a 2002 Camry and a 2006 Sienna) both were driven less than a week, about 3-4 days after pouring it in, the power steering fluid began streaming from the vehicles and making the classic whine, the Sienna was leaking from the rack and pinion before and when I checked for the leak location, I saw it was coming out of the pump itself, the Camry had the exact same issue, but I had not pinned down the exact location of the leak before it started streaming down out of the pump. Also I am a mechanic by trade. So I purchased a replacement pump from Rockauto.com and replaced (in my little spare time) it in the Sienna since my wife drives it and needed the power steering to work again. And since replacing it, it has had no issues. I am looking for a refund of the cost of the pump and fluid. I have reached out to a couple people at their company both have stoppped contact, one after saying they'd contact me the next day about the status of my refund request. I waited a week, still no contact, reached out, still no contact. So here I am. Cost of the pump was $131.71, flate rate time to replace is 2.2 hours, current local shop rate is $120/hr. Plus about 1.1 quarts of power steering fluid. If anyone needs more info, I can provide it.

  Business response

  04/11/2023

  We have been in contact with the customer, and he has already been refunded for the cost of the product.  Customer states that replacing the pump fixed the problem.  Product guarantee has been fulfilled.

  Customer response

  04/13/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  My pump was not leaking.  The pump was dry, no leaks, until i used the stop leak.  Both of my vehicles did the exact same thing, pumps lost all fluid out the pump.  On the 2006 Sienna, the rack and pinion is still leaking.  My complaint is that the stop leak made my pumps loose all the fluid, and i paid for one pump to be replaced.  

  
  Sincerely,
  
  ******* ********

  Business response

  04/13/2023

  BlueDevil Power Steering Stop Leak doesn't have the ability to cause a power steering pump to fail or start leaking.  Low power steering fluid levels, however, is one of the most common causes of power steering pump failure.  If the leak was left untreated for an extended period of time, it would explain why the power steering pump failed.

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  04/02/2023 We had bought the blue Devil head gasket sealer for my husbands car and followed the directions step by step. We let it run for 50 min like it said with max fan and heat and it got about 30 min in and started overheating which it had never done before and now has a battery light on which hasn’t had before either.

  Business response

  04/05/2023

  It doesn't appear we have received any contact from this customer.  Please contact us at ************.  We would be happy to assist with the warranty on the product.

• Initial Complaint

  01/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought blue devil head gasket sealer approx on Jan 3, 2023 from ******* in Mansfield Ohio. I read the directions and completed them one by one as instructed. Wait til the engine is complete cool , open radiator cap slowly pour in, run engine 50 min at idle. Etc.... when finished you top it off with radiator fluid and go. About 3 days later I was heading to work and my vehicle's heat wouldn't work. The temp of the water would fluctuate 20deg from take offs and stopping. That went on for 10 miles before I turned around to go home and get the wife's car. When it later when I checked the radiator the whole inside underneath the cap looked like someone had shoved crisco grease into all the fins and tubes. I've tried all things to get that out except just replacing the radiator. But it seems like I'm not alone. Hundreds if not thousands have videos and chats stating the same thing, their radiator, thermostat, everything is clogged. I have pictures to prove it.

  Business response

  01/10/2023

  We have received direct communication from the customer.  The customer was given a remedy to remove the product and negate the need for replacement.  Customer may contact us at 888-863-0426 to discuss the issue in more detail.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a note from a dealership in which they stated my radiator had a leak. Following this advice I decided to try the Blue Devil product, Radiator and block sealer. After following all of the instructions on the bottle word for word and even looking into the forums about potential mistakes people make, the sealer in turn clogged my entire cooling system causing extensive damage. This is despite the fact that both the site and bottle say the product cannot cause clogs and cannot damage the cooling system of the vehicle. I had to bring the vehicle into the closest mechanic upon driving the car as the engine was badly overheating and was without a vehicle for 4 days while they attempted clear the blockages and replace the damaged parts. I wish to seek full compensation covering the cost of repairs and damage done to my vehicle. There are multiple parts which required replacing and the entire cooling system was badly damaged by the blockages caused by their product. Attached is the mechanic statements claiming the damage was caused by the product, costs of repair, receipts and the statement directly from their website ensuring no damage can be done with the product.

  Business response

  01/04/2023

   We have not received any contact from this customer.  Please contact our technical support line at 888-863-0426 so we may discuss in more detail.

  Customer response

  01/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  This is a gross downplay of any o what was spoken about or the concerns voiced. Firstly you may want to mention that it was not out of not wanting to contact sooner. But when the outdoor temperatures are subzero and the car is inoperable due to the product, the luxury of waiting until morning to give you a call and ask if we should use Vinegar and Water to un destroy the damaged parts... that luxury doesn't exist. I don't expect to ever see the money from you regarding a radiator and I understand that given it wasn't in perfect condition, though worked just fine before your product touched my system. I do however fully expect and will receive compensation for the rest of the cooling system your product damaged of which was in good condition. I do not much care what you want to say about what the causes may have been. As if it wasn't explicitly listed on the packaging or instructions of the product, it is false advertisement and will be treated as such. This product was nothing but misleading in every facet of its wording and packaging. And if you expect every person who ever uses a product to call the company to get a different step by step instruction than what you already printed on the product, you are sadly mistaken. This can easily be handled in good faith and just cover the damages, or it can be handled swiftly via the legal process which I can assure you is not going to be nearly as cheap or beneficial for either party. It is your decision. 
  
  Sincerely and with respect.
  
  **** ******

  Business response

  01/10/2023

  We have received the customer's claim information.  In discussing the issue with the customer, it seems that actions outside of the product guidelines were administered and may have contributed to the issue.  The customer explained that there were no issues during the application of the product and the vehicle maintained idle without overheating.  Not long after the application, it seems the customer began operating the vehicle again, without allowing for a proper cool down.  This would have adversely affected the product, as it is heat activated.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  So on October 7th 2022 I put blue devil in my car because I had oil in my radiator fluid. Now it has been at the mechanic shop for 3 weeks because of overheating. They have replaced the entire cooling system and it's still overheating. My bill sits at $2100 dollars now and it's still overheating. It was not overheating before using this product. The entire system is now clogged.

  Business response

  11/14/2022

  Unfortunately, we do not manufacture a product intended to stop oil from getting into the radiator. Customer may contact our technical support line at ************ to discuss.

  Customer response

  11/14/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from the company has nothing to do with me complaint. My complaint is that their product blue devil clogged up my entire colling system and now I'm without a car. The car was not overheating until I used their product.
  Now can you please respond to the actual complaint
  My complaint is that your product ruined my car and the bill is at 2100 hundred dollars and it's still overheating.

  Business response

  11/15/2022

  We have not received contact from this customer. The product the customer used is only intended for water/coolant leaks. There is not a product on the market that would stop oil from getting into the radiator.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩