ComplaintsforBlue Devil Products

• Initial Complaint

  10/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a blue devil pour and go, had it done by a registered mechanic who followed the instructions on the back of bottle. My car, a Nissan Juke, had a very small gasket leak with no other problems. The turbo worked and it never overheated. The content of the blue devil product plugged my radiator, both thermostats, and water pump. After the application my engine overheated and I had to go through and replace all the parts mentioned above which cost me over 3000. I have tried to contact the company through multiple emails and letters from my lawyer. No one returned my calls or my emails or my letters. The local Firestone couldn't even attempt a repair because "The Blue Devil Product" had made it impossible to open the cooling system and they wrote it down on my receipt which I also emailed to Blue Devil. This company should call itself Blue Evil Products. Rich folks don't use their products because they don't have to. Poor folks like me who can't fix their slow gasket leaks properly are the ones who use their line of products and I like many others don't have the funds to hire a lawyers to pursue my issue legally when their product caused my car to break down. This company is wholly criminal and I will try to recoup my losses eventually if they contact me.

  Business response

  11/09/2022

  Business Response /* (1000, 7, 2022/10/11) */ We have yet to receive contact from this customer. Please contact our technical support line to discuss the product used in more detail. Phone number to reach us is XXX-XXX-XXXX. Consumer Response /* (3000, 9, 2022/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is a Lie. I have tried to contact them by phone only to be told to fill out a refund paper. I have tried to contact them by email on 8/9/21, 8/29/21 to no avail. All dates are verifiable from my google account, *******@gmail.com They also got certified letters dated January 6th, 2022 and a follow up letter by ****** & *****. The letter is available to refresh their memories if they wish. We followed everything as they specified on the back of their bottle. My car is Juke Junk now and my only way to work is gone as well. please let me know if you need anything else. Mahalo Business Response /* (4000, 11, 2022/10/14) */ We have verified that we have not received an email from *******@gmail.com. Customer has not sent in receipt for product used. Customer has not sent in any diagnosis or invoices validating claims. Consumer Response /* (4200, 13, 2022/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is copy paste header of my email that I sent to Blue Devil Products with all the receipts. Date: 08/09/2021 From: ****** ******* To: Blue Devil Product Line Re: Recuperating cost of repair as a result of using Blue Devil Pour and Go Sealant How would you like me to re-send everything to you? Certified mail again from the law offices of Bervar&*****? Or maybe an email AGAIN? Please indicate how you would like to receive my receipt of purchase? How would you like to receive everything that I have already sent you? If your company is just needing my receipts to issue a full refund for all the expenses that I went through as the result of using Blue Devil Products, just please please tell me how to send everything to you. Thanks Business Response /* (4000, 15, 2022/10/19) */ Customer *** complete claim form and send in along with copy of product receipt. Any estimates, invoices, etc. can be included and faxed to XXX-XXX-XXXX. As we said previously, customer *** contact our technical support line at XXX-XXX-XXXX for assistance. Consumer Response /* (3000, 22, 2022/10/26) */ ***Document Attached*** I had to discuss these matters with my lawyer who was not available until yesterday. Attached please find a copy of all the documents that I have sent over to Blue Devil Products or as I call them the Devil Products Business Response /* (4000, 24, 2022/10/27) */ Customer's claim form attachment is blank. Upon looking at customer's documentation, there is no mention of a blown/leaking head gasket. The product should not be used as preventative measure/maintenance. Consumer Response /* (4200, 26, 2022/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not use this product as a preventative measure. I was told that I had a slow leak at Firestone originally when I decided to buy this blue devil products. If I sent a blank form I apologize but I have the filled out version as well. Business Response /* (4000, 28, 2022/11/02) */ Customer has not sent in original diagnosis from Firestone stating his vehicle had a head gasket leak. Customer mentioned having a "filled out" version of the claim form. He *** ****** that, as well. Consumer Response /* (4200, 30, 2022/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) As promised, I had my copy of my filled out BDP return sheet; however it seems like I cannot upload. I don't know what else to do but to make sure everyone knows the danger of using this product. Let me know if there is anything else. FYI my car DID have a slow leak and No I didn't use this awful product as a preventative measure; HOWEVER, there is nothing on the bottle preventing the consumer from using it as a preventative. Please tell me where I have to upload additional documents

• Initial Complaint

  08/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Last weekend bought the Blue Devil Coolant Stop Leak, followed directions on bottle. Monday car was still overheating and loosing a lot of coolant. I then took my car to Chevrolet dealership for diagnostics, come to find out stop leak is in the entire system. Radiator, heater core, thermostat, after performing a system flush, there is still excessive amounts within the cars system. The dealership recommends a new engine, heater core, radiator. A $30 bottle has already cost me $2000 and on the verge of costing me over $4000. Blue Devil has essentially totaled my cars engine. A few pictures added of thermostat, and dealership is more than happy to provide any other information for supporting documents.

  Business response

  08/25/2022

  Business Response /* (1000, 5, 2022/08/12) */ We have not received any contact from this customer. Please contact us at XXX-XXX-XXXX so that we can discuss your vehicle and use of the product in more detail. Consumer Response /* (3000, 7, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Called the attached number, condescending agent on other line. Takes no ownership of stop leak being in the entire system nor the amount of damage the product has caused to the engine. Explained that the certified GM dealership mechanics had identified stop leak in radiator and heater core, engine system that will cost upwards of $4000 with no remedy from the company. Business Response /* (4000, 9, 2022/08/17) */ Received contact from customer on 8/15. Product's use/misuse were identified and explained. Customer was given remedy on how to solve the issue and negate the need for unnecessary repairs. Customer declined. We have not received a diagnosis or estimate for work already performed.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Today I went into auto zone around 6:30p to buy a bottle of bluedevil power steering stop leak fuild. I did my research and it was regarded as a top product. Unfortunately, after adding it into my 97 bmw 528i power steering resivor and eating dinner with my family I noticed that there an excessive about of power steering fluid in my drive way. I check the the resivor to see it's completely dry. So I then, fuild up the resivor again with only ATF fluid and went for a 10 min drive ;the fuild then drained out once again. I believe the bluedevil leak stop product completely ruined my seals on my power steering rack and I deserve some sort of retribution for this product's hindrance to my vehicle. A prompt response would be appreciated

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/07/28) */ We have not received any contact from this customer. Please contact us at XXX-XXX-XXXX to discuss your vehicle and use of the Power Steering Stop Leak.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  6/11 I had a slow coolant leak so I bought the bottle of bluedevil coolant stop leak was 32$, I ran it through my car followed all the directions correctly, it said it was guaranteed to clogged leak in radiator and it ended up clogging up everything, causing my car to over heat, had to flush it all out with a garden hose and had to replace a thermostat, water pump and some o rings, and I took it for a test drive, the car still couldn't make it a mile down bc it's still overheating and the car dies on me and starts to shake while trying to start it back up, sounds rlly bad and rumbles the entire car, it was a rlly nice car until I put that stuff in just had a minor slow coolant leak, I called blue devil today and told them I had used there product and they asked me if it was leaking from the radiator and I told them I wasn't sure can't rlly tell, But I was loosing coolant so I used there product and it screwed my car up and he told me if there had been a radiator leak, that there product would not have done all that stuff, in my opinion leak or no leak in the radiator it would have still ran through the radiator and trashed everything in my car like it did, now I stuck without a vehicle bc mines got a blown head gasket

  Business response

  06/28/2022

  Business Response /* (1000, 5, 2022/06/21) */ The customer specifically mentioned the leak was coming from the turbo hose. We have yet to receive any diagnosis or documentation from this customer. Requested documentation can be faxed to X-XXX-XXX-XXXX for review. Consumer Response /* (3000, 7, 2022/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The product still ran through my radiator and plugged up a bunch of stuff, it wouldn't have mattered whether the leak was in the radiator or not, it still would have had the same result, I've got pictures from doing the head gasket change of it being plugged up everywhere and was very costly fix due to your product, I've followed your directions perfectly, Business Response /* (4000, 9, 2022/06/22) */ Customer has not yet submitted any diagnosis or documentation of claim. All pertinent information can be faxed to X-XXX-XXX-XXXX. Customer may contact technical support number (X-XXX-XXX-XXXX) for assistance.

• Initial Complaint

  06/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 28th 2022 I put ps stop leak in vehicle did exactly on instructions after couple hrs notice my rack and pinion pouring ps fluid it blowed my seal at knuckle on rack and pinion didn't get to run only vehicle now I'm down on vehicle have to replace rack and pinion very disappointed customer on blue devil power steering stop leak

  Business response

  06/17/2022

  Business Response /* (1000, 5, 2022/06/08) */ We have not received any contact from this customer. Please contact us at XXX-XXX-XXXX so that we can discuss your vehicle in more detail. Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried to reply to the business it wouldn't let me Business Response /* (4000, 9, 2022/06/09) */ We still have not received any contact from the customer. Please contact us at XXX-XXX-XXXX. We are available Monday-Friday, 8AM - 5PM Eastern Standard Time. Consumer Response /* (4200, 11, 2022/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called blue devil on the ps stop leak they said that product didn't cause my seal from my rack to blow its weird after using blue devil it would blow Business Response /* (4000, 13, 2022/06/13) */ We have spoken with the customer and supplied all requested information. The product used did not contribute to vehicle's issues.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased Blue devil's radiator flush to get a nice good cleaning for my coolant system before putting new antifreeze in my vehicle. I followed all of the directions to a "T" and after about a total of 45 minutes of driving my car is profusely smoking struggling to start and misfiring. It appears that the Blue Devil radiator flush destroyed my head gaskets and is now letting coolant leak throughout my entire engine and come out of my exhaust. I would like Blue Devil to pay for the parts and labor to get my head gaskets replaced.

  Business response

  05/09/2022

  Business Response /* (1000, 5, 2022/05/03) */ Contact Name and Title: Ryan O***** Tech Support Contact Phone: ********** Contact Email: ***********@highlineaftermarket.com BlueDevil Radiator Flush does not contain anything that would be harmful to a vehicle's cooling system or that would damage engine components. Please contact us at ************ so that we may discuss in more detail.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased blue devil for my vehicle that was recommended by a AAA shop, the mechanic put Blue devil in my car and instantly my heat went out. I went to my personal mechanic that my friend recommended to get a second opinion, turns out the mechanic at AAA diagnosed my car incorrectly. Blue devil has completely clogged my heater core, water ports, and now Kerry Toyota that shop that replaced the heating core and did three flushes, they are recommending now since the issue has came back that I need a whole new engine, coolant system, and all the water ports replaced. Blue devil has continued to disatisfy their customers and have little to no kindness when calling to report a claim or an issue with their products. I think blue devil should be shut down and the product should be off the shelves. I bought this car not even a year ago and no all these due to using blue devil. My car never had an issue before this product was put into my vehicle. I have invoices from Kerry Toyota and their diagnosis report. At this point something needs to be done. I am not asking for money I just want my car repaired with no possible future issues that are caused by blue devil.

  Business response

  03/18/2022

  Business Response /* (1000, 5, 2022/03/15) */ We have not received any contact from this customer. Please contact us at XXX-XXX-XXXX so that we may discuss your vehicle and provide an email address or fax # that you can send all of your paperwork to for us to review. Consumer Response /* (2000, 7, 2022/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (3000, 13, 2022/03/16) */ Blue Devil left a number to call but did not answer or return calls. I just spoke with a guy who told me to put distilled white vinegar and water to get the blue devil out. I am not advised to do this by ***** Toyota. I called ***** to confirm this process and he said in 35 years of working on cars he has never heard about this. And would not recommend it. They are recommending new engine and whole coolant system. ***** ***** Business Response /* (4000, 15, 2022/03/17) */ We have spoken with the customer and have provided recommendations for their vehicle. It appears the customer's complaint stems from a misdiagnosis by the mechanic at ***.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used blue devils radiator flush bull**** and let's just say it literally ruined my engine! Did the radiator flush one night and the next morning was headed to work and didn't even get a mile down the road before my water pump started gushing coolant everywhere had it towed to a shop and had to have the water pump replaced. Then the next morning my truck was idling horrible and had no power so I babied it back to the shop and come to behold that the whole right side Of my engine had below 40 compression! Stay away from blue devil!!!!

  Business response

  03/21/2022

  Business Response /* (1000, 8, 2022/03/15) */ The MSDS for the BlueDevil Radiator Flush is located on our website, www.gobdp.com. It does not contain any chemicals that would be harmful to a vehicle's cooling system. Please contact our technical support line at XXX-XXX-XXXX so that we can discuss in more detail.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dec 10 2021 I purchased blue devil pour and go gasket sealer. I read the botttle in detail and followed the instructions exactly as described. That evening I was on the way to a family function and 2 hours into my trip with my 2 year old step son with me in 35 degree temperatures and rain my heater which I have not once had a issue with stopped blowing hot air. Upon researching this issue it seemed that the product had clogged my heater core I took my car to a local ********* who attempted to flush it but could not get it unclogged and even put in the paperwork that the BlueDevil clogged my heater core. I reached out to the company after reading that this happened all the time with their product and they still don't list it as possibly occurring and Zach Friedly responded via email saying he has never received this complaint and a variety of other excuses. I still have no heat a month later the company will not do anything but tell me to flush it myself with vinegar water mix(I don't know how to do that) and they will not pay for the damage done to my car

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2021/12/31) */ Contact Name and Title: Zach F******* - Ops Mgr Contact Phone: ********** Contact Email: *************@highlinewarren.com We have received some correspondence from the customer. However, none of the shop bills/estimates state that there is a lack of heat coming from the heater. The ********* bill that we received, referenced "stop leak" on the invoice but did not include a diagnosis. We would be happy to discuss this further with the customer if more documentation can be provided. Consumer Response /* (3000, 7, 2022/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I explained to Zach the entire problem is that the product clogged my heater core that way I know that is that THERE IS NO HEAT. I have to wait for a written estimate from a shop other than ********* because the paperwork saying the stop leak was in my in my system was not good enough for them. I sent the written estimate yesterday when I got it and have heard nothing back from that at all. I don't want this to go further I just want them to pay for the repair cost to fix the damage. Business Response /* (4000, 9, 2022/01/05) */ We are working with the customer to obtain a diagnosis/estimate so that we are able to figure out specifically what is going on with the vehicle. Consumer Response /* (4200, 11, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The entire reason for taking my car in to ********* was because the heat went out after using the blue devil. ********* confirmed with me verbally both before and after seeing my car that the blue devil was most likely what was clogging up the heater core and that while they drained what they could they were unable to do a power or reverse flush. They recommended taking it to the dealership. I called around to a few garages and the one I found that could flush the system wanted 130$ just to diagnose it and could not guarantee a close day to be able to repair. However even though I was clear that ********* was the only place that had been under the hood Mr F****** decided to call the shop I got the estimate from that he insisted on having. He is playing games giving me the run around and refuses to actually come to a place that will resolve this. Shortly after I first contacted blue devil and was amazed at the inconsiderate rude and dismissive way a large company handled a customer complaint I started to do my own product research to find page after page of this exact problem. Blue devil has been sued and lost and has many many times settled out of court but they still have not acknowledged the reoccurring issue or placed a warning of any kind on the product. It is also stated on many of the forums from people that have reached out as well that this is a routine with blue devil in making it such a frustrating and drawn out process that you give up and go away. Well I am making it clear that I will not go away. I am not asking for money I am asking that Blue Devil pay the repair costs to fix the damage that they caused. My heat was in perfect working order and the insistence that this is caused by anything other then their product is absurd and insulting. Your telling me Mr F****** that hundreds of customers that have had this exact problem after using your product are all making it up or it's just the largest coincidence spanning over years and includes almost every model of car that comes to mind. Just do the right thing. Admit the error. Put a warning on the bottle to allow consumers to make a informed decision and most importantly pay for the damage caused to my car. It's -8 wind chill right now and I have no heat. Tell me that you will pay the cost upfront to a BMW dealership and I will make the appointment Tomorrow morning. As a large corporation with so many products on the market it's unnerving that you care so little for consumers. What is company policy "take the money and run?"

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used Blue Devil Rear Main Seal conditioner product. Within 4 miles of putting this in my 2015 F150 I lost all oil pressure. I had it towed to a mechanic and they told me that it turned the oil thick and there was a lot of sludge in the oil. After an engine flush and oil and filter change it continued to lose oil pressure. Engine oil was changed 3-4 more times to try and get the contamination from the oil treatment out of the engine. It appeared to have worked but less than 1000 miles later the engine blew.

  Business response

  12/17/2021

  Business Response /* (1000, 5, 2021/12/08) */ Contact Name and Title: Zach F******* - Ops Mgr Contact Phone: ************ Contact Email: *************@highlinewarren.com BlueDevil Rear Main Sealer takes 200 - 300 miles of driving before it will start to have any effect. The product does not harden or thicken at any time. It works by reconditioning/rejuvenating rubber seals and gaskets. There is nothing in the product that can reduce oil pressure. Please contact us at ************ so that we may discuss your vehicle and the use of BlueDevil. Consumer Response /* (3000, 7, 2021/12/09) */ I've already contacted the company previously and received the same response that they typed here. They are denying any responsibility for the damage their product did. I can see from complaints here, on ****** and with lawsuits filed that their product has caused many motors to fail. The response they issued is not satisfactory. Business Response /* (4000, 9, 2021/12/09) */ Please contact us at ************. Did you supply any paperwork supporting what you are claiming?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩