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Business Profile

Motels

The Atlantic Hotel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to ************ on july 22nd 2023 , I was originally suppose to stay at a different hotel but a booking website I used had gotten my reservation mixed up & I had to go elsewhere , I drove 20 hours from ********* and had to find somewhere for me and my 3 kids , I went on ****** and found Atlantic , the pictures looked good & I was happy I finally found a decent hotel along with an ocean view , I was charged $718 for 3 nights booked , and then charged an additional $100 upon arriving . When I walked into the lobby I noticed something dripping on me & looked up and there was a HUGE cracked & molded area on the **************** was dripping on me , When I walked into the room the first thing I noticed is the smell, it smelled AWFUL , smelled moldy and disgusting, another thing I notice is nasty marks on the sheets & a bug crawling across the bed , I also noticed that there was dark liquid marks all over the walls along with holes in the wall , The inside of the dresser was completely caved in & the floor was filthy . I slept one night there & asked to modify my check out date . They have dodged me about a refund and also the cleanliness of their property. I am absolutely disgusted & disappointed that this place even exists . They put false pictures up of other hotels and made it seem like it was atlantic hotel .

The Atlantic Hotel is NOT a BBB Accredited Business.

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