Reviews

This profile includes reviews for Myrtle Beach Chevrolet Cadillac's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Myrtle Beach Chevrolet Cadillac

  1785 Highway 501 Myrtle Beach, SC 29577-9751

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  Myrtle Beach Chevrolet Cadillac

  PO Box 425 Myrtle Beach, SC 29578-0425

Review Details

• Review fromP. C

  Date: 05/10/2024

  1 star
  This service department here proved less than helpful. They were unable to provide reasons ("..I don't know what to tell you..." ) for requiring $13,000 to fix a 2014 Cadillac SRX transmission, radiator and hoses. The claim was that the radiator coolant got into the transmission causing catastrophic failure. This was after spending almost $3,500 at this very dealer for new tires, brakes, pads only days earlier. Incredible lack of empathy or helpful suggestions as to how this 'damage' was done and more importantly, how to find the most economical solution. The car only had ******* miles and we were under pressure to go back to ****** and their answer was a price tag staggeringly over market price. This was proved by my calling local stations who were stunned at the preposterous pricing. I've not experienced a less caring individual as their "supervisor" in any business and more importantly, it appears that there's a question of competence. In speaking with other Cadillac dealers and mechanics at home, they don't understand the so-called 'leakage' of coolant into the transmission unless perhaps a mistake was inadvertently made while servicing by them. Coolant doesn't magically find its way into the transmission. They appeared overwhelmed with work and clearly the customers are the ones who suffered. I certainly would recommend everyone find any other dealers and/or service locations and stay as far away from this place.We had to find very costly alternatives to get home and of course the dealer did just fine with our $3.5K days before our troubles. Please folks, go anywhere else.

• Review fromKate M

  Date: 05/10/2023

  1 star

  Kate M

  Date: 05/10/2023

  HORRIBLE!!! If I could rate this dealership negative stars, I would...over and over again. We used this dealership by chance, not choice. Traveled to SC from ******* on vacation. We broke down as soon as we arrived at our Myrtle Beach campground. Brought our vehicle here and the service department kept our vehicle 4 days to run diagnostics, clear the check engine codes the *** was giving, and sent us on our way. On the way home, we broke down AGAIN while traveling on I95 with our two babies (a 5 month old and a 3 yr old). It was such a nerve wrecking experience... of course we didn't know where we were, if it was safe, etc. They sent our family on the road knowing they didn't repair anything. We called to speak with the service manager and he pawned us off to an 800 #. We called to speak with the owner/President and he told us he didn't have time to talk with us. To even call it a 'service' department is a joke. They are incompetent, rude, and negligent to say the very very least.

  Myrtle Beach Chevrolet Cadillac

  Date: 05/11/2023

  The vehicle was brought to the dealership on 4/24/23(Monday). We informed the customer that we are booked out for about 2 weeks with technical work, but if they'd like to leave the vehicle, we would do our best to take a look at it. We were able to diagnose the vehicle on 4/27/23 (Thursday). The code P0717 presented itself. Per GM recommendations, we were to complete bulletin #**NA106; which is to reprogram the *** to correct the issue. This corrected the concerns while the vehicle was in our possession. The vehicle drove to GA before an issue occurred. When the customer called the dealership, the service manager was able to explain what was done and how to move forward. The customer wanted reimbursement for travel expenses. The 800# was provided, as dealerships are capped at reimbursement expenses. The amount the customer was looking to get reimbursed for ($3,000) would have to be submitted through GM directly. When the customer called to speak with the owner, he was leaving for a scheduled medical appointment. He advised them that he would call them back when he returned to the office, which he did.

• Review fromShar H.

  Date: 10/23/2022

  1 star
  This Business,leave you in the waiting area more then 4 hours,the owner walk by no concern about one or two people,their service manager walk by twice and And the only one left not his problem,this Business on care if you wait to by a car or truck.my service was supposed to be two hours I keep looking for my car. After 4hour **** the service agent said I thought you left,If you have my keys and bill,why does this business don't update a customer this situation happen more then once,This business is not professional.Then I get my car,back dirt and log nuts,that was in my glove box,on the floor and my Bible was on the floor.Time and Time again I thought they will be concerned about customer service a lie.no update on the next oil change I call **** no answer The return oil change wasn't on the window shield.,my car went in clean came out dirty professional.I will never deal with the Business again,I will advised other the same.

• Review fromAnnmarie S

  Date: 10/01/2022

  1 star

  Annmarie S

  Date: 10/01/2022

  I leased a 2019 XT5 Cadillac from this dealership and then purchased the car in March when the lease was coming due. I was told by the dealership it would be wise to do this as my husband is dying and in hospice and I only had ***** miles on the card and I would actually make money on the car when I sold it when he died. I explained I wanted less car payment as I would lose some monthly income upon his death. As he is coming close to the end and I need money for expenses, I went into this dealership in August to purchase or lease a ***** Trailblazer as they are cheaper and my costs would be less. The car's cost would be $26,000 (originally told me $25,440) and the sales person had his manager drive my Cadillac told me he would give me $35,000 for my car. I has also gone to two other dealerships who offered me $36,000 as asked them to match this but they would not. However, I thought it easier to take the $1,000 less. My car came in this week and this manager, **** ****** called me a liar and said he had only offered me $33,000. The saleperson, ***** ******* also told me the lease payments would be around $400 for a $21,000 lease which is not any where near what is on the ** website or other sites when I put in the numbers. I called another dealership in the area who worked out the numbers and said the lease should be around $277 and they were ripping me off. I know car salesmen are not the most respected, but I never expected people to be so unkind and unethical during the worst time of my life. My husband is dying and I'm *********************************************************** for more money. I would run far away from Myrtle Beach Chevrolet Cadillac and people like this. Shame on them for being so UNKIND, DISGRACEFUL AND UNETHICAL!!!

  Myrtle Beach Chevrolet Cadillac

  Date: 10/05/2022

  The customer purchased their 2019 XT5 on 3/15/22. The first in person conversation to discuss the options available was on 8/12/22. At that time, the salesperson disclosed all of the options available to the customer. This included discussing trading in the 19 XT5 for a 22 Trailblazer that was to be built at the factory. The dealership does not know the exact MSRP of a vehicle until after the factory has completed the build and an invoice is released from General Motors. During the visit, on 8/12/22, this was explained to the customer. We disclosed pricing based off of a similar model, close to what was wanted in the Trailblazer order. We made the customer aware that the final MSRP may be more. On 9/14/22, the trade in value was discussed again at length. The salesperson explained that there was no way we could get to the $36,000 price requested. Our payments and terms quoted were based on the $33,000 value that we quoted in August. The payment for $400 ($21,000 lease) was quoted for if the customer decided to keep $4,000 worth of the trade in value equity versus putting the entire equity into the new vehicle. If the entire equity would be used to go towards the new vehicle, the payment would have decreased. We take our time to explain the options available in detail, for the customer to understand and make the decision that best fits their needs. The customer had agreed to terms and we kept them up to date with potential arrival dates on the new Trailblazer. Once the vehicle arrived, the customer disagreed with previously agreed terms and continued to use profanity towards all the employees involved, which included wishing harm upon their family members. We do our best to take care of all of our customers, to our best ability.

  Annmarie S

  Date: 10/06/2022

  The point was not the new car. They offered me $35,000 in August for my existing car and we even discussed the $1,000 difference a few times. When I got there in October to purchase the car, they lied and called me a liar by saying they only offered me $33,000. Never, ever did they offer $33,000 - they offered $35,000 or I would have gone to the other dealers who offered me $36,000. And, I told them from the beginning that I would put $5,000 down and the rest of the equity ($4,000) was to go to funeral expenses. They know this is the only reason I was selling the car! They are lying and they know it. And, I did not use profanity when I came in to get the car. I did have a previous phone conversation with the salesperson a few weeks previous when they would not match the other dealers' offer of $36,000 and explained a $1,000 was a lot when you have extreme medical expenses and funeral expenses you are planning. What I said was "I hope some day when your manager is going through something like this, as everyone will lose people they love in their lifetime, he will realize what it's like when someone treats them unkindly." Then, the salesperson went off the deep end saying I wished his manager harm which I never did. I even apologized for the misunderstanding but the salesperson kept screaming at me which was not necessary. I should have walked then. I know the truth, the other dealers know the truth and they can lie all they want. They are unethical. As it turns out, I have purchased a 2023 Trailblazer (one year newer) at another Chevy dealer and they gave me $35,000 for my Cadillac with $5,000 down and a refund of $4,000 just as I was promised from this unethical dealer for my car with the payments almost $100 less than the $400 this unethical dealership is offering, so the facts remain they were trying to rip off a 75 year old woman with a dying husband. But I thank them for forcing me to go to the other dealership as I got a much better deal and t works out better for me - 2023 vs. 2022 - better car- better payments with the $35,000 I was promised. I always say, things happen for a reason. I'm sorry this dealership continues to lie and be so unkind. The fact they continue to lie just makes them look worse. I would not recommend anyone doing business with them.

• Review fromTina H

  Date: 08/18/2022

  1 star
  I am a GM retiree. I have a 2015 GMC Terrain that I bought new. We have always gotten it serviced at dealership. About a month ago we took it for oil change and 45000 mile service.even though the warranty has run out. Everything was fine. So as you see we don't travel much.Yesterday the check engine, light came on , which it has never came on. Checked the gas cap,etc. wanted to not wait too long my husband took it to the dealership this morning. He called a hour or so later. Said they said it was intake/outtake valves. He said they want 800+ dollars to replace. I know nothing about the mechanics of a car so I told him I guess we have to have it done. After looking on the internet and seeing the parts parts.gm.com for 44.53 each. I asked my husband again what was going on and why so much. He didn't know. I said well if they hadn't started on it, bring it home and we will check other dealerships. They were already finished. $812.46 . They charge $96.+ for each part , $336+for labor. Fuel induction SERVICE was $209+, plus misc. charges and taxes, etc. I worked in parts for 30 years. They told my husband because we are GM retirees that they gave us a discount. If this is the way they treat all their customers I think GM needs to look into Myrtle Beach Chevrolet/ Cadillac in Myrtle Beach, SC. We are retired and on fixed incomes. Needless to say I have to think long and hard before I go for service at any dealership