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          Business Profile

          Online Retailer

          Glampin' Life LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Order#*****. Placed on 5/2/22 On 8/13/22, I submitted below email to company. Im respectfully requesting a full refund for above order. *** attached pole to the umbrella broke yesterday at ****************** and the wind speed was not even at 15 miles, *** rod that goes to the sand also bent. *** incident happened near other beach goers and families. It could have been a severe accident. Please review the attached pictures. I also informed them **** advised me to work with the company to try to get it resolved. Im still waiting for a resolution.

            Business response

            03/07/2023

            Customer did contact us with pictures that showed that they tried to s**** the down pole into hard pack ground causing it to bend, both the down pole and the rod used to s**** the pole down, intended to be in sand only. We do not guarantee our umbrella for specific windy conditions or a minimum wind speed. The canopy was not damaged like it would have been from high wind speeds on a day umbrellas shouldn't be used. The sole damage done to the umbrella was caused by the customer trying to s**** it down into hard pack ground. There is no warranty for our beach umbrellas. We do not offer refunds or exchanges from damage done by the customer.

            Customer response

            03/07/2023

             
            Complaint: 19548276

            I am rejecting this response because:
              The incident happened at the beach in ******************, *****. The color and texture of the sand is different than the one at *****************, **. It is not a hard surface. 

            Sincerely,

            *********************

            Business response

            03/08/2023

            The damage done to the umbrella was from the customer trying to s**** it down into hard pack or wet sand until they bent everything, this is not a product issue. We agree with your credit card company who rejected your claim attempt and we will not be refunding you for your purchase from last year.

            Customer response

            03/08/2023

             
            Complaint: 19548276

            I am rejecting this response because: I did not try to s**** down into a hard or wet sand.  The pole broke into two pieces, please review the pictures. 

            Sincerely,

            *********************

          • Initial Complaint

            09/28/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Ordered a beach cart and the rear support bar snapped. Was told 4 months ago that this occurred on several carts and there was a fix and they would send me a part and an additional sleeve to fix the issue. They went silent.

            Business response

            12/21/2022

            Business Response /* (1000, 5, 2022/09/28) */ Customer is correct, after a full season of use they did break their cart (lower rear support). Customer contacted us and we told them we did not have any replacement parts at the time but that we'd work on a fix for them if they couldn't fix it themself. Customer has repeatedly contacted us and we have responded in writing on a number of occasions that we have extra parts coming in October. This is not a manufacture defect as it's only happened on a couple of carts, which we determined were from use, not a defect. There is no warranty or guarantee issue for this individual case.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          106 Lichen Rd. Unit A

          Myrtle Beach, SC 29588

          Visit Website
          (877) 934-5267

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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