Complaints

This profile includes complaints for Capital Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Capital Vacations, LLC

  2024 Corporate Centre Dr STE 101 Myrtle Beach, SC 29577-7410

  
• 

  Capital Vacations, LLC

  6301 N Kings Hwy Myrtle Beach, SC 29572-3006

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a timeshare 2019 that did not honor what was agreed upon (i.e. locations, times, availability) In that same year Spoke to several customer service **** and supervisors about the issues and advised that I wanted to cancel due them not being honest and was told that someone would contact me. A few months later I circled back and when confirming my identity was told I did not have an account, so I assumed that it had been taken care of. In the 4 years I have not received an email, phone call or any mail from Captial Vacations. In 2022 I was diagnosed with Cancer and my sister contacted the company with all of my personal information to advise on what my prognosis was and told that she could not speak for me that I had to write a letter to corporate, even though my condition would not allow it. Fast forward to *************************************** collections with ***********. Contacted *********** who stated that my account was not with the agency, and I had to contact Capital Vacations. Called Captial 3/31/25 and spoke to ****** in finance who stated that I would have to pay 13K to settle and I had to do it within 3 weeks. The communication and business practices of these timeshare businesses, I was not afforded any payment arrangement nor to speak to anyone in the supervisory position even when asked.

  

  Business Response

  Date: 04/09/2025

  We are sorry to hear that Ms. ******* experience with Capital Vacations was not satisfactory. Fortunately, we made contact with ********** We have offered a settlement option for Ms. ****** to consider that would exit her from her ownership with Capital Vacations. At this time, ********* has declined to accept the settlement, but she is more than welcome to revisit in the future by calling our ****************** team at ************,Monday through Friday, from 8:00 a.m. to 5:00 p.m. (EST). 

• Initial Complaint

  Date:03/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About one year ago my wife and l went vacation. With capital vacation. During our vacation we got phone calls from capital. Stating that my wife and l must go their mandatory meeting next morning. We didnt know anything about this ********** we went 1 hr meeting became 4 hrs. So they upgraded our membership BUT they promised to us . Our mortgage no more than $400 with maintenance fees ************ my wife and l agreed we signed $30.000 contract. Down payment $3.000 . Also $2.000 already paid equity . Month later we got our first bill nearly double that amount.approximately $780.00 we called them complaining them. They supposed to review and rewrite contract and matching the $400 . Monthly payment including maintenance fees. We got new contract . Monthly bill were around 500. Maintenance fees not included.. we didnt sign it . I wrote letter that explained the issue. No response. I called the main headquarters. Their answer - I didnt send them paperwork. I didnt receive any paperwork. Just rewriting new contract. But was wrong. I sent them letter to explain the reason.. Answer was they keeping my Five thousand dollars equity. And Dropping us of our membership. I like to ****** membership and my equity return/refund. They lied to us on our contract. And monthly payments. Sincerely: Ergin and ****** Ayitkan Hazirci.

  

  Business Response

  Date: 04/09/2025

  We are sorry to hear the Ayitkan-Hazirci familys experience with Capital Vacations has been less than satisfactory. We attempted to reach the Aytikan-Hazirci family on April 4, 2025, to discuss their issues, but we were unable to make contact. The Ayitkan-Hazirci family was given the opportunity with a rewrite of their contract. When the terms of the rewrite were presented to them, they agreed to those terms and CV had mailed to them the new *********** of today, the Avitkan-Hazirci family have not sent back a signed contract,and that offer has become null and void. Financial Services is the only Department that can discuss loan solutions. Please have the Avitkan-Hazirci family reach out to them, Monday through Friday 8:00 am to 5:00 pm (EST) at ************ to discuss payment options.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23128972
  
  I am rejecting this response because:

   

  To whom my concern l talked to Capital vacations LLC responsible party . I stated that l responded with letter/ statement with the issue. Person requested copy of the letter proof. I attached to their email. Person supposed to send my letter copy to responsible parties to escalate this situation. Im also attached the copy of my letter . Sincerely Ergin& ****** Ayitkan Hazirci

  
  

  
  Sincerely,
  
  Ergin Hazirci

  

  Business Response

  Date: 04/17/2025

  We are experiencing difficulties in understanding the complaint that was submitted; however, Capital Vacations reaffirms its previous communication.The Ayitkan-Hazirci family was offered a revised contract. Upon presenting the terms of this rewrite, they agreed, and Capital Vacations subsequently mailed them the new contract. As of today, the Avitkan-Hazirci family has yet to return a signed contract, rendering that offer null and void. Only the ***************************** is authorized to discuss loan solutions. Please have the Avitkan-Hazirci family contact them at ************, Monday through Friday from 8:00 am to 5:00 pm (EST) to explore payment options.

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached statement

  

  Business Response

  Date: 04/09/2025

  We are sorry to hear about the **** familys experience with Capital Vacations. We attempted to reach out to the **** family on April ******, to speak with them about their concerns, but sadly we were unable to make contact The Graceful Exit program is the only program we have available for owners to exit out of their ownership if they choose to do so. The **** family may contact ************** at ************, Monday through Friday, from 9:00 a.m. to 6:00 p.m.(EST) to inquire about the Graceful Exit. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am writing to share my frustration with the lack of assistance we have received from Capital Vacations. Since purchasing the timeshare, it has been a financial burden, and the company has failed to deliver on the many promises that influenced our decision to buy.During the sales presentation, which lasted over six hours instead of the promised 90 minutes, we were told we could rent out points to offset costs, put points in ***, take a complimentary 4-day, 3-night vacation, and even sell the timeshare back with Capital handling everything. These assurances made the purchase seem risk-free. At the time, we were traveling often, and the idea of staying in a home-like setting instead of hotels was appealing.Unfortunately, none of these promises have been fulfilled. To make matters worse, we have faced several personal challenges. Despite multiple attempts to seek help, weve received no support whatsoever.We are asking for a fair resolution and our money back, as the financial and emotional strain of this timeshare has become unsustainable.

  

  Business Response

  Date: 04/09/2025

  We are sorry to hear that the ********** familys experience with Capital Vacations has been less than stellar. We attempted to call the ********** family on April 7, 2025, to discuss their concerns, but we were unable to make contact. Agents of Capital Vacations have communicated with the ********** family on multiple occasions about the requirements for exiting their contract. The ********** family state in their complaint that they requested their contract be cancelled. It was explained to the ********** family that they would need to pay their loan in full, pay any outstanding maintenance fees, Club Dues and Facility Fee, and pay the required exit fee. Financial Services is the only Department that can discuss loan/maintenance solutions. Please have the ********** family reach out to them, Monday through Friday 8:00 am to 5:00 pm (EST) at ************ to discuss payment options.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassment, spoke with representative on the phone and explained to them that the timing was not aligned with the offer they were providing me due to personal reasons. They insisted on asking me the reason after i said that it was personal. Also they have been blowing up my phone every single day

  

  Business Response

  Date: 04/07/2025

  We apologize if the ***** familys experience with Capital Vacations did not meet their expectations. After consulting with the marketing department, we have added their number to our DO NOT CALL lists.

• Initial Complaint

  Date:03/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has trapped us in a timeshare agreement through lies and deceit, and despite countless attempts to resolve this issue with them directly, theyve stonewalled us at every turn. Were fed up and need a resolution once and for all. At a Calypso Cay Resort presentation, their representative ****** misled us, claiming the cost of the timeshare would match our vacation budget, that points could be used for flights, and that owning a timeshare would motivate us to travel more. These assurances were false. The costs far exceed what we can afford, and the supposed benefits are nonexistent. The pressure we faced during their aggressive sales presentation left us feeling cornered, and signing this agreement turned out to be a devastating mistake. When we stayed at the resort, it became even clearer wed been duped. Our initial room had a broken air conditioner, and the dilapidated furniture and amenities made the place feel cheap and far below what was promised. This was not the luxury experience they sold us. Our personal circumstances make it impossible to utilize the timeshare. My wife is a post-cancer patient dealing with serious health complications, leaving her unable to travel. We are surviving on a single income, managing medical expenses, and cannot bear the financial weight of this agreement any longer. Yet Capital Vacations has denied our requests for an exit, citing an open loan, and has shown no concern for the emotional and financial strain theyve caused. We urge the BBB to take this matter seriously and hold Capital Vacations accountable for their deceitful actions. This nightmare has gone on long enough.

  

  Business Response

  Date: 04/09/2025

  We are sorry to hear about the Dievert familys experience with Capital Vacations being less than stellar. We attempted to reach the Dievert family on April 2, 2025, to resolve their issues, but unfortunately, we were unable to make contact with the Dievert family. Agents of Capital Vacations have communicated with the Dievert family about the requirements for exiting their contract. It was explained to the Dievert family that they would need to pay their loan in full, pay any outstanding maintenance fees, Club Dues and Facility Fee, and pay the required exit fee. The Dievert family state in their complaint that they requested their contract be cancelled. Financial Services is the only Department that can discuss loan/maintenance solutions. Please have the Dievert family reach out to them Monday through Friday 8:00 am to 5:00 pm (EST) at ************ to discuss payment options.
  

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought in to the Capital Vacations program because of the incentives I was offered. I was offered 5 certificates which could be used for air fare, 7 night cruise or 1 week stay at a resort in ** and ****** and *********. I have followed all of the rules for the use of the certificates and have been unable to schedule the trip or speak with anyone at the company. (Go CRV). I have called everyday and sat on hold for 3 to 4 hours at a time. No one ever answers and they do not return your call. They took my $150 and then ghosted me (I did dispute with my credit card company). I never would have bought into the program if it wasn't for the incentives. It is a lie and a bait and switch.

  

  Business Response

  Date: 04/09/2025

  We are sorry to hear that the ******* familys experience with Capital Vacations has been less than stellar. We called &spoke with the ******* family on April 4, 2025, about their complaint. We are escalating this issue so a representative will contact and assist the ******* family. The ******* family may also call Go CRV by calling ************, with their certificate codes ready for additional assistance. 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23115299
  
  I am rejecting this response because: I do not think it is as cut and dried as accept or reject. I bought their project because they offered me 4 free trips if I purchased. It wasn't until after completing the paperwork to buy their product that I am given the 4 certificates from GO CRV. The rules to use the GO CRV certificates are what caused the problem in the first place. First I have to pay $150(so not free trips) when I submit 2 dates of travel as choices. I cannot even find out where are my choices to travel.  As I said in my complaint, I tried to exercise the use of my first certificate and paid my $150 plus tax but then never heard from anyone at GO CRV nor could I reach them by any of the over 20 phone numbers I was given. The dates I had submitted came and went and no trip. Oh and I have been told that certificate is now no longer valid.

   

  Yes, someone from Capital vacations called me. He was very nice. He tried to call Go CRV (using multiple numbers) so we could have a conference call but he also was unable to reach them. Our conversation ended with him saying I left a message for them to call you. He then said he himself was going on vacation so would not be reachable or able to follow up until the end of April. So I am not ready to say I am satisfied with any results as I do not yet have any results.

  I did receive a call form a ******* at Go Crv. He also was very nice. However he did not have any different type of process to offer to me. I can pay $150 plus tax (not free) again, submit dates again(they must be 45 days out for 1st date and 30 days out from the 1st date, for 2nd date), and hope someone from GO Crv calls me so I can arrange my trip. What wasn't offered was any extension of my expiration dates which all expire in December. He did tell me I cannot use multiple certificates at a time. I was told we could use multiple certificates at a time, like either bring other people or use 1 for a trip and 1 for airfare etc., so again another misleading promise to get me to buy their product. As I already have a trip scheduled in September with the Capital Vacations product, it is not conceivable that I can schedule 4 other trips before December. 

   

  So until I actually can successfully use my not free certificates for at least 1 or 2 trips, I am not ready to say Capital Vacations rectified the situation.

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/18/2025

  Capital Vacations reaffirms our earlier communication regarding the ******* family's situation. Go CRV is the appropriate entity to assist them with this issue, and it will be at their discretion to provide assistance based on their policies. We encourage the ******* family to reach out to Go CRV directly to address this matter. They can contact Go CRV at ************, having their certificate codes on hand for further support.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23115299
  
  I am rejecting this response because: As I have said in my initial complaint, Capital Vacations is the one to offer me the certificates issued by GO CRV as an incentive to buy their product. I would not have bought their product without the incentives. I do not believe it is right to promise someone something that is worthless and then escape accountability by saying you have to work it out with them they are a different company. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/24/2025

  Capital Vacations remains committed to its previous position. ****** is a third-party entity that CV partners with to provide gift certificates for use. However, because the certificates are not a Capital Vacations product, we have no control over the given prerequisites or rules that apply. Please have the ******* family call into Go CRV by calling ************, with their certificate codes ready for assistance in booking for additional assistance. Also, they can go to the website ********* for Frequently Asked Questions and to redeem the certificates. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel Capital Vacations LLC used an unethical tactic to upsell, mislead and take advantage of me. On July 14, 2024, I purchased a vacation package from Capital Vacations at the ********************** in ********, ********. In order to get the 2 vacations you purchase, you must first attend their sales meeting at specific locations; I chose *******, ********. My sales woman was ****** ********* and the Sales Manager, ****** ********. I ended up being sold on their pitch and I signed a **** purchasing ownership in their program on October 18, 2024. I attended the "Owners Workshop" in *******, ******* on March 16, 2025 and was told by the manager, **** ****, who was called in specifically to meet with me that Capital Vacations tried to get in touch with me by telephone only (unsuccessfully) to inform me that my Deed had to be transferred into a Trust by December 31, 2024. Since I failed to do so, because I never knew about it, my payout was now going to be more that 8x larger and my monthly fees 10x more a month. I told the manager this was going to be a financial hardship. He told me I really had no choice and all I had to do was sign a new Trust in ******* for only 3x the amount of my original purchase price and double the monthly maintenance fees. I asked if I need an attorney, he claimed in all his years employed there he has never seen an attorney get anyone out of their contract. He told me to sign this Trust and I have to wait to claim a financial hardship until October 2025. Under duress, I signed a new LARGER package that i was unaware of. I did not fill out financial applications, at either signing which their contract states as a requirement. The manager knew this was a financial hardship and still had me sign. I do not wish to do business with Capital Vacations. I want a full refund due to their deceptive practices. I am also filing a formal complaint with the Attorney General.

  

  Business Response

  Date: 04/04/2025

  We are sorry to hear that Ms. ******** experience with Capital Vacations has been less than satisfying. We have attempted to call Ms. ******* on April 3, 2025, to resolve her issues. Fortunately, we were able to make contact. Because Ms. ******* put in a complaint requesting her cancellation within the rescission time period,we transferred Ms. ******* to a ***************** agent, and they are currently working on a resolution.  

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23105731
  
  I am rejecting this response because:

  I talked to *** on Thursday and she told me I was still in the rescission period. Then when Corporate called on Saturday, he said I was not in the rescission period and that they could transfer me back into my old "contract." Funny because I was initially told that contract was obsolete. I am being lied to and not given accurate information. Plus, he (cannot remember name, did not get email, but phone number is ************) said he would send me an email with my options and I have yet to receive that email. I was also told that when I signed in October, I did go into a Trust so this entire lying to an "owner" and upselling them is so unethical. I do not want to do business with Capital Vacations. I have everything recorded and you can hear the lies from each person contradicting the next. Horrible business practice! 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/11/2025

  After examining Ms. ******** case, we discovered that she had communicated with the ** team, ***, who indicated that while a refund couldn't be promised, there was a possibility of restoring her original ownership. It is our understanding that following this conversation, the matter was resolved to Ms. ******** satisfaction. We suggest reaching out to Ms. *** to ensure that this issue is resolved. 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23105731
  
  I am rejecting this response because:

  Nothing has been resolved. I have not heard from Capital Vacations regarding a resolution. I have not received an email, a telephone call or written correspondence with regard to what they are going to do about this situation. This is not resolved, by any means!
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/17/2025

  Capital Vacations would like to reiterate our previous message regarding this matter. We want to assure you that this issue has been escalated, and a QA representative from Capital Vacations will be in touch with you, if they haven't already, shortly. We kindly ask for your patience during this time because they are assisting other owners. Rest assured; they are working diligently to reach out to you.

  Customer Answer

  Date: 04/20/2025

   
  Complaint: 23105731
  
  I am rejecting this response because:

  I still have not heard from anyone regarding this matter. 

  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/25/2025

  Capital Vacations records show that on April 3, 2025, ********** spoke to the ***************** agent who initiated the closing. A few days later, Ms. ******* spoke to the manager of the site where she purchased.Additionally, the owner stated she is aware that ***** keep her ownership and is looking to book a trip. Ms. ******* may contact our ************** by calling ************, Monday through Friday, from 9:00 a.m. to 6:00 p.m. (EST)for any additional information about her benefits. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23105731
  
  I am rejecting this response because:

  This is not a resolution to my issue. I was told my existing package was no longer good because I signed a Deed. I was lied to so Capital Vacations could upsell to a larger package that was not necessary. Scaring me into signing something is not good business practice and unethical. Since *** said I was in my rescission period, I just want my money back and this to be over. 

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******, and I am submitting this formal complaint against Capital Vacations regarding my timeshare contract. I am 88 years old and facing severe health challenges that make it impossible for me to maintain or benefit from this agreement. My late husband, ***** ******, and I originally purchased this timeshare together, but since his passing in 2021, my health has deteriorated significantly. I now suffer from failing vision and live on a fixed income, which makes it financially and physically unfeasible for me to continue meeting the obligations of this contract.Due to my age and medical condition, my family has taken over my financial and medical care as my designated caregivers and Powers of Attorney. They have no interest in inheriting this timeshare contract, nor are they in a position to use or sustain it. The ongoing costs have placed a substantial financial burden on me, making it increasingly difficult to afford essential care and medical expenses.Given these circumstances, I am requesting a compassionate resolution that allows me to exit this contract without further financial hardship. I ask that Capital Vacations recognize my situation as a valid hardship and grant me a release. If any specific forms or documentation are required to facilitate this cancellation, please provide clear instructions so that my family and I can comply promptly.I appreciate your time and assistance in resolving this matter and look forward to your response.

  

  Business Response

  Date: 04/01/2025

  We are sorry to hear that Ms. ******* experience with Capital Vacations has not be satisfactory. We attempted to call Ms. ****** on March 27, 2025, but we were unfortunately not able to make contact. Please have Ms. ****** speak with our ****************** to confirm her deed back status and proceed with the steps necessary. The phone number to the ****************** is ****************, Monday through Friday, from 9:00 a.m. to 6:00 p.m. (EST).  

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached.Thank you.

  

  Business Response

  Date: 03/26/2025

  While Mr. **** is not a Capital Vacations Club Member, and was not sold his timeshare interest by Capital Vacations, he does own a timeshare interest at a Resort currently managed by Capital Vacations. As the management company, Capital Vacations is only able to assist owners with cancelling contracts that have been approved by the Board of the ********************** at the Resort where they own an interest. We called Mr. **** on March 25, 2025, to try to resolve his issues, but Mr. **** refused to speak with us. We understand that Mr. **** would like to exit his timeshare interests. Please have Mr. **** contact our ****************** by calling ****************, Monday through Friday, from 9:00 a.m. to 6:00 p.m. (EST). ******* can then be assigned a deeding coordinator to assist with the Deed Back program available at his Resort.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23062834
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 04/02/2025

  When Capital Vacation called us On March 25, 2025, they only wanted to entice us to use our unused time at Desert Breezes.  They didn't not say anything about releasing us from this sham of a vacation system.  We have demanded to be released from this timeshare.  The terms of the agreement are not being upheld on their end.  We have repeatedly tried to use our timeshare at ************** and we are told we cannot use them at the times we want, in fact we are offered other daters. However when we go to the internet we can book a room at the very dates that we were told were not available.  They are taking our money yearly for 35 years but won't let us use the time when wanted.  When we invested in this Timeshare we were told it was private to owners only, THIS IS NOT TRUE. WE WANT TO BE RELEASED OF ANY AND ALL OBLIGATIONS TO THIS CONTRACT.
  

  

  Business Response

  Date: 04/09/2025

  Capital Vacations stands by its previous stance. We understand that Mr. **** would like to exit his timeshare interests. Please have Mr. **** contact our ****************** by calling ****************, Monday through Friday, from 9:00 a.m. to 6:00 p.m. (EST).Mr. **** can then be assigned a deeding coordinator to assist with the Deed Back program available at his Resort.