Marine Sales and Service
Donovan Marine, Inc.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
09/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I bought a boat in May 2024 from ****** Marine in Panacea, Florida. It came with a black Bimini and Bimini boot (cover). I picked up the boat on Saturday May 18th, 2024, and drove it home to north Georgia. The next day, I went out to start getting the boat ready for an upcoming fishing trip. As I went to unzip the Bimini boot, I noticed that there was a long tear in the material, parallel to the zipper. On Monday, I called the boat dealer, explained the situation and requested a new boot. I was told to send pictures to the salesman, which I did. I was told they would speak with the Bimini dealer and get me a new one shipped to my house. Here we are in late September 2024, and I’m told that the Bimini salesman, claims that he has spoken with me and shipped a new Bimini boot months ago. No one has ever called and no Bimini boot has been delivered. I called Donovan Marine twice, and have NOT heard back from anyone. I’m only asking for a replacement and can’t get anywhere with this awful company!!!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.