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Find a Location

Palmetto Publishing has 1 locations, listed below.

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    Business ProfileforPalmetto Publishing

    Book Publishers
    BBB accredited business

    Additional business information

    Additional Info:
    Palmetto Publishing Group is the recipient of the 2017 BBB Torch Award for Marketplace Excellence

    At-a-glance

    Customer Reviews

    4.82/5stars

    Average of 61 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/21/2017

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2837 Rivers Ave, North Charleston, SC 29405-8029
    BBB File Opened:
    2/21/2017
    Years in Business:
    9
    Business Started:
    7/9/2015
    Business Started Locally:
    7/9/2015
    Business Incorporated:
    7/9/2015
    Accredited Since:
    2/21/2017
    Type of Entity:
    Corporation
    Number of Employees:
    22
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Jack Joseph, CEO
    Contact Information

    Principal

    • Mr. Jack Joseph, CEO

    Customer Contact

    • Mr. Jack Joseph, CEO
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/29/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    The entire editing process was a nightmare. I received two rounds of edits; the first editor did not agree with the 2nd editor, and therefore, I'm not even sure if the final edits are correct. On 7/25, I sent Roy F****** an email stating this: "The information your team entered into Ingram is full of errors. Instead of putting the revised bio, they put it in my old bio. There are punctuation errors in other places. I am disappointed in the editing team, and whoever is responsible for this. Kristin is helpful but never explains why appointments are ignored and the errors." I never received a reply from Roy, until I left a ****** review. Kristin was of little help with this process, and in the end, everything his team entered in Ingram, was fixed by myself with Ingram's help. I want a refund for round 1 & 2 of editing.
    Read More

    Customer Reviews

    61 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kevin M

    2 stars

    04/24/2024

    First of all, I realize that this is my first attempt at getting published. I also realize that you showed great patience with me, but why I am not happy is I spent a lot of money for this product and I felt that the final product was lacking. The mistakes with my book were incredible. Even the jukebox on the cover had an error and boy did I have to hear about that. Here's the lettering on the juke box LIMNPORSTUV (No O) really? Song titles bled into other song titles. One example: (Bottom of page 44) Artist: Napoleon XIV Song Title: They're Coming To Take. Top of page 45. Artist: The Nashville Teens Song Tobacco Road Me Away Ha-Haaa! Also, the manuscript I have and sent them and what the book has are very different in parts. Missing (I) symbols to classify if a song is an instrumental. Some artists and songs were not in alphabetical order. I did many proof reads, but every time we'd make 25 - 30 corrections another group of errors would pop up. We were finally told by Palmetto I could only do 25 more corrections and that was it. otherwise it would cost me more money. That's what we did... we stopped correcting. They didn't even add in my dedication to my wife and sons. I was told in Oct of 23 they would add it. What I am really upset about is I told Palmetto several times that I would be more than happy to pay whatever for a revised, corrected version of my book and they just ignore me. In closing, this is probably the only book I am ever going to write and I also realize that it will never be a million seller, there's nothing wrong in wanting it correct.

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