Business ProfileforAtlantic Heating & Cooling

Atlantic Heating & Cooling is not honoring their warranty for their installation work on our heating and cooling units for our new construction home. The builder chose them as the preferred installer on this.Their reason being is that the builder contacted them to install a dehumidifier after we were in the the home, due to a design flaw causing our interior stairwell to buckle. The builder could not provide us with a working product (ie. our stairwell was unusable due to the humidity rising from the bottom stairwell) and the problem resolved at the install of the dehumidifier. Our understanding is this is and should be at the cost of the builder. The builder chose Atlantic Heating & Cooling for this - not us. We would not have chosen them based on the issues we had early on with the heating and cooling systems. Meanwhile, our heat in our downstairs unit quit working, we called them out, they sent out a technician. The technician struggled to find the issue and had to come back out with his manager another day. He took our thermostat, that was working properly as far as we were able to use it and adjust it. He claimed it was causing a short. When another thermostat was installed, the same issue persisted. We were told they would need to order proper parts to and replace the thermostat. That was around 4 weeks ago, I called for an update and was told they would not be honoring our warranty because of the outstanding balance. That balance is owed from the builder. I was told by the owner, ******, that "the builder says..." I am incredibly frustrated with our builder and will be filing a complaint there as well. But not to honor our warranty for something that is no fault of ours is outlandish. Neither one of these issues were a fault of ours. And the burden is being placed on us as consumers.