Business ProfileforBeach Cove Resort, Inc.

When I booked our reservation at Beach Cove I paid extra to pick my room. I actually called and made my reservation on the phone with a real person not a computer so it wasnt a computer glitch. Got my confirmation and even called three days before we were to be there just to re- confirm our room. When we arrived I was told the room I had picked and paid for was not available- but could not tell me why it wasnt available. Said it changed two days ago WHAT?? Explained I had my confirmation and had even called. Still-that room is not available but I can let you look at the room we have for you- supposed to be an upgrade for what I had booked. HAAA that was a joke - the room was outdated and just nasty and dirty. Went back to desk and told the boy no I did not pay for that. Gave me another room to look at - again suppose to be an upgrade. NOOO same as the first room. Ended up talking to manager- she could not tell me why the room I had booked and paid for was not available. Finally after I continued to ask she said they had to move people and that somebody was already in the room - the room that I had booked and paid for. WHAT????!! All she could say was she understood what I was saying but things happen. Well that is just unacceptable. Told the manager I had not been called or notified in any way about this change - that the room I wanted would not be available - so we drove 4 hours to get told sorry things happen and then try to get put in a room that was in no comparison to what I paid for. Also, I had received nine emails from them within the last two days wanting me to confirm and check in online- not one email said anything about a change in rooms. Seems to me that they put somebody in the room I had booked and when I got there they knew we needed a place to stay so they thought they could get another one of their rooms booked as well. This is not how I do business - completely unacceptable!