Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  im reaching out to see what I can do about my apartment complex. They will not fix anything that gets damaged . All the washers in the building have been broken only one works half the time. They will not fix any apartment issues if they do the do it months later. Personally for me my sink as had a leak for months and I submitted a repair and they will not come and fix it . I had to stick a bowl under my sink. My bathroom the piping under my sink isn't even attached to it at all if someone could please reach out to me for more information I'd really appreciate it.

  

  Business Response

  Date: 01/27/2025

  I spoke to *** ***** and let her know we did not have any open work request for this apartment. Now that we are aware we will complete repair. I have put in workorder and *** ***** asked if we can complete on 2/1. We plan to complete this requested work at that time per her request.

   

   

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had always had problems with them since the beginning of my interactions with them. Multiple times, I would send them emails regarding payment issues, and they would wait to respond until I was charged with a late fee. Maintenance issues would take weeks to be resolved. I say that to say they have always felt like a scammy company to me. My complaint now however is regarding my security deposit. My lease contractually ended on June 30, 2024, and I returned the keys to them on July 2nd, 2024. When I inquired about my security deposit being returned to me, they instead sent me a bill claiming I owed them over $1000 for painting, wall damage, and unpaid rent, amongst other small charges. Oh and that’s $1000 in addition to my security deposit that they were keeping, so really the bill was over $2000. I cleaned the house and patched any holes when I left, and nothing was ‘damaged’ more than normal wear and tear, which to my understanding, cannot be charged for. The unpaid rent they were claiming was for the month of July up until the 17th. I sent them an email stating that the charges were incorrect. I got an email back saying I need to submit a written statement for any disputes (an email is a written statement but whatever). So I then sent a long email detailing how literally every charge was wrong/ false, and they have been ignoring my emails ever since. It is well past the 30 days allotted to return a security deposit, and now even 30 days past the date they’re claiming. They, in my opinion, have stolen my security deposit and are refusing to even email me back.

  

  Business Response

  Date: 09/05/2024

  I am very sorry that *** ******** did not have a good experience renting from us. We really value the tenants that we work with but also have a responsibility to the homeowners to charge expenses to tenants on items that are the responsibility of the tenant. We also completed all the proper steps according to the SC landlord tenant act. One item that *** ******** is disputing is the unpaid rent portion. This was calculated based on the 30 day notice required by the lease. The other charges were based on cleaning, drywall repair and painting. The majority of that cost was from drywall and painting expenses. *** ******** went through the house before moving out and pasted drywall mud on literally every wall and every room in the house. This forced the extra expense of sanding/repairing and painting all the rooms in the house. It is not normal wear and tear to have to paint entire house between each tenant. Unfortunately, with all the extra expenses we did have to disburse the security deposit funds to the homeowner. 

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with this rental property company to rent an apartment for daughter who is going to college. The property manager rented us a unit with a females for safety reasons and gave us a blue print description of the townhouse she had available and we agreed to rent this townhouse unit. We specifically expressed to this manager that my daughter has sever cat allergies and if any pets were on the property we needed to know so we could find another property. The property manager stated that there were cats on the 3rd floor and our unit was on the 2nd floor so my daughter would never be exposed to the cats. We agreed, I signed the lease, and paid the full deposit and first months rent due. The property manager stated she would meet with us on august 1st to get us the keys to view the townhouse, sign the lease agreement and move in. August 1 came we loaded all of my daughters things into a uhaul and drove to the townhouse. When we arrived the property manager gave my daughter the keys to a unit that we did not rent. When we took back the keys to explain the mistake she informed us that she had originally rented us the incorrect unit and what we rented was no longer available. What she had available was an apartment with tenants who owned cats and all shared the same floor space. When we toured that apartment it wreaked of cat urine and it was a mess no one had cleaned the room. We reported the mess and the state of uncleanliness to the manager. She promised me it would get cleaned and if we decided we didn’t want that unit we could get a full refund. On august 2, I called to ask when the room would be cleaned because it still has not been cleaned. The property manager told me she would ask them to clean it that day and get back to me when it was cleaned. No call came in. I called at 4pm and no one answered. I called on August 3 and asked for s full refund as the room was still filthy and we could not move in. I was told we would have to wait until Monday.

  

  Business Response

  Date: 08/05/2024

  We are very sorry that they did not have a good experience. We have already agreed to a full refund. We have also addressed internally how we can verify in future pet requirements for shared student housing.

• Initial Complaint

  Date:07/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent through magnolia rental property management. They let us know that the owner was given a citation to cut the grass. We paid someone to cut the grass. Magnolia has billed us $483.60 for “yard code violation repairs” and sent us an invoice that is an empty file that they say is for their clean up charge and the owner having fines. They did not have to clean up the yard, we paid a neighbor to come cut the grass for us. I also called Greenville city codes and enforcement and he looked up our address, and there was JUST a citation. He let me know that there were no fines for a citation so the owner was not fined any money. They will not send me a breakdown of why we owe them $483.60. We fixed this issue ourselves. They said they would call me back and have not, nor emailed. At this point I feel like they are trying to charge us an amount they know we can’t afford so they can evict us. We had issues with them not fixing our air for months, so they finally had to hire a professional to come out after they were reported to BBB, I feel they are doing everything they can to get us out of our rental home. There was no reason for a charge at all.

  

  Business Response

  Date: 08/02/2024

  Please see attached invoice.

   

  The yard is responsibility of tenant to maintain per the lease. The owner of the property received complaint from the city because the tenant did not maintain the yard and it became extremely overgrown. The tenant was asked and sent notice to clean up yard per city code violations. The tenant agreed to have this work contracted out and be responsible for invoice. The owner of the property is willing to split the bill with the tenant reducing the portion owed by tenant $241.80. I have made the change to the account ledger of the tenant. 

   

  Thank you

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I moved into our rental property on November 28th 2023, we have had issues with our heat since November 30th. Magnolia has not fixed the issue. They are refusing the send a professional HVAC person to fix it. Now the heat blows non stop and is using approximately 130 kwhs a day, when is should be only using around 30 a day. We have had a huge power bill that we cannot afford to pay every month. We have contacted magnolia constantly about this issue begging them to fix it and they still haven’t done so. The man they did send, ran “duct work” that left holes in the walls with exposed wires. I am due to have my baby any day now, and I am extremely concerned about the safety of this home and the fact that we cannot afford a $300 power bill every month plus the rent we are paying to these people all for them to refuse to fix the heat.

  

  Business Response

  Date: 02/02/2024

  HVAC has been repaired by licensed professional. 

• Initial Complaint

  Date:01/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I have many complaints about how they manage their properties, I will solely be writing about the fact that they took my security deposit. My husband and I moved out of our rental earlier than our lease was up, and I was fully transparent with Magnolia about when and why. I am fully aware of our contract and the requirements for losing/obtaining the deposit. We can receive the deposit back as long as we pay the rent until someone takes over the lease or our term is up. I was notified via text that on October 11, 2023 that someone placed a deposit on the house. Then I asked via text Oct 24th, 2023 if we were responsible for November rent as we received a notification for a charge. They responded that that as long as we turned in the keys by November 1st, 2023 we would not be responsible. We turned them in on the 31st of October since that was our move out date. They followed up with me again before the 31st of October via text confirming our move out date so that way the tenant can sign the lease, and I asked once again if we would be getting our security deposit back. They said it would take up to 30 days and as long as the keys were turned in by the 1st of November. They also stated we would receive notifications for rent as we were processed out of portal and to disregard. Next thing I know I got a letter stating we broke the lease due to not paying November rent, and they took the deposit. I have emailed and called with no response from the property manager. I have been told he is the only one who can talk to me, but he seems to not know how to acknowledge emails. I submitted my request for review November 22nd of 2023 and now it is January 3rd and I have received no response. I just want them to justify taking the deposit after telling me that I have done everything required; all written texts or emails have been provided for a timeline. I am ready for my deposit back. Please refund ASAP

  

  Business Response

  Date: 01/05/2024

  The customer had legitimate concerns. We appreciate her letting us know and the BBB and sorry she did not have a good experience. We have issued a refund and believe the customer is satisfied with the response. 

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau,
  
  Thank you for being so prompt. Magnolia did reach out after this and discussed dates and timelines with me in reference to complaint ID ********* They have begun to issue the refund and I am awaiting the check in the mail. I find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this is the 3rd day that my mother has been without air conditioning in her home. She has reached out to the the office numerous times to see what plans to they have in place to resolve the issue. I was told that AC is not an essential need in South Carolina so they will be out when they can. The workers in the office are very rude & never return calls when your a concern tenant.

  

  Business Response

  Date: 09/21/2023

  We have dispatched a HVAC tech to repair the issue today. We disagree that staff from our office was rude or stated we would repair when we could. The tenant in this case actually cussed out two of our employees on phone. We do understand that it can be frustrating when HVAC goes out, but we all want the same thing and that is for it to get repaired as soon as possible.

  Customer Answer

  Date: 09/28/2023

  Thank you for assistance our issue was resolved in a business day after reaching out. 

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They list properties that are not available to rent and take application fee money for properties that cannot even be shown because they are in no condition to rent.

  

  Business Response

  Date: 08/19/2023

  The applicant did apply and pay for application. Unfortunately someone else applied and had the money to rent first so they did not get the property. In this rental market sometimes properties rent very fast and you have to be fast with applying and have money ready. We will give them a full refund of application fee and mail out Monday or they can come by office and pick up if they would like before the mail goes out 

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made our first payment to Magnolia rental properties on July 28th, 2022. It was the deposit for unit B-8 at Walnut Hill Apts in Easley, SC. At the showing there were a lot of problems, such as unattached closet doors, unattached grout in the bathroom, black molded and roach infested fridge, black mold in the ac, roaches under the carpet, coming through the walls, the electric outlets were broke and duct taped to keep them out, same with the holes in the walls. There is an extreme roach problem in the apartments. The plumbing brought up debris and smelled horrible. The place sprung a leak one day we went to check on it and it was soaking all into the carpet. We were told on August 15th that the apartment was ready and we were able to move in. Got the key, signed lease, and to my dismay absolutely nothing had been repaired in the apartment. Nothing at all. I told them this and they said they would have someone come out. More than 30 days from the date we gave the deposit, still nothing had been done. They claimed that they addressed repairs within 14 days of signing the lease which would be the 29th, but I have an email saying that they only fixed everything yesterday, the 31st. Though I have not been to check because I am not willing to live under these slumlords in this roach infested building. Especially after losing money by not having a place to live for over a month, and being constantly brushed off when I was genuinely trying to get things fixed and ready for us to move in. They are refusing to refund my $650 deposit and $650 first month's rent even though we have not been in this apartment a single day. It has been uninhabitable. We have not been in there a single hour. I need to get a refund for my $1300 so we can go and find a safe place to live. I am pregnant, due 12/14, and what they are trying to make me live in is unsafe, unsanitary, and just unfair to have us strung along this long when we desperately need a place for our growing family.

  

  Business Response

  Date: 09/02/2022

  We are very sorry that you no longer want to rent this property. We have now received your official notice to put the property back on the market and we are trying to rent the property again as soon as possible. We disagree with your assessment and timeline but still hate that you are not happy with services you received. That property always rents quickly so I think we will be able to settle your account quickly and give you as much of refund as possible. 

   

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave the rental company 3400 dollars to move into a house that they do not have. I paid 1700 dollars for a deposit, and another 1700 dollars for 1st months rent. They are now not talking to me and there is no word about the property im supposed to be renting. Im going in the morning to the local police department and filing a police report for fraud. I want my money back

  

  Business Response

  Date: 07/20/2022

  The property was rented, and new tenant was scheduled to move in after the old tenant moved out. We simply had to complete some work to get the property ready for the new tenant. This was communicated and accepted by the new tenant. We actually are going to have property ready 2 days earlier than promised for him to move in. 

  Customer Answer

  Date: 07/20/2022

  Complaint number ******** has been resolved. I am in contact with the company and the property is being leased out today to me.

  ***** ******