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Business Profile

Air Conditioning Contractors

Golden Triangle Repair of the Low Country, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I REQUESTED A SERVICE CALL ON AN SPLIT HEAT/AIR UNIT. I WAS QUOTED $119.00 PLUS FREON, WE THOUGHT IN WAS A FREON ISSUE. THE UNIT HAD BEEN WORKING, AND WAS JUST BLICKING AND WOULD NOT WORK. I HAD SOME INITIAL ISSUES WITH THE 1ST INSTALLERS. WE HAD FOUND ISSUES WITHE COPPER TUBING THOUGHT THAT WAS WHAT WAS GOING ON AGAIN.WHEN THERE TECH ARRIVED, HEIMMEDIATELY CHECK THE FREON LEVEL AND STATED THAT IS WAS NOT THE ISSUE, AND HE NEEDED TO LEAVE AND GO GET TOOLS AND COME BACK TO TROUBLESHOOT. HE WAS ONLY THERE 15 MINUTES. HE (****) RETURNED 2 HOURS LATER, LOOKED AT THE UNIT AGAIN, CLAIMED IT WAS THE MOTHERBOARD AND THE BOSS (****) WOULD BE CALLING IN REGARDS TO GETTING THE PART. THIS ALL TOOK PLACE ON THURSDAY 12-7-23. THEY CHARGED MY CARD $489.00 FOR THE SERVICE CALL. THE TECH WAS ONLY THERE 45 MINS THE SECOND TIME. (NOT MY PROBLEM HE DIDN'T COME PREPARED. ON MONDAY 12-11-23 I RTECEIVED A CALL FROM **** IN REGARDS TO THE MOTHERBOARD FOR THE UNIT. HE CLAIMED IT WOULD BE $1095 FOR THE PART. AT THIS TIME I INFORMED HIM THAT THESE UNITS WERE ONLY 2 YEARS OLD AND IT SHOULD BE A WARRANTIED PART. IHE TOLD ME DUE TO CONFUSION SURROUNDING MY INSTALL HE WAS UNAWARE HOW TO GET THE PART WARRANTIED ( THATS RIDICULAS). I TOLD HIM I WOULD MAKE CONTACT WITH THE COMPANY I PURCHASED THE UNITS FROM TO GET THE PART. ON WEDNESDAY 12-13-23 I CALLED HIM TO ASK FOR THE PART # I NEED TO GET FOR THE REPAIR. AT THIS TIME HE INFORMED ME THAT HE DIDNT HAVE THE MODEL # OR SERIAL # SO HE DIDNT HAVE ANY INFORMATION REGARDING THE UNIT HE HAD JUST SENT HIS TECH OUT TO TROUBLESHOOT, AND WANTED ME TO GIVE HIM $1095 FOR A PART HE DID NOT EVEN KNOW WHAT IT WAS! (MAJOR RED FLAG) .WHEN I TRIED DISCUSSING THE ISSUES WITH HIM HE STATED I WAS PUTTING WORDS IN HIS MOUTH AND HE WOULD HAVE TO LOOK INTO IT. THIS IS HORRIBLE BUSINESS PRACTICE. I HAVE DISPUTED THE CHARGE OF $489.00 WITH MY CREDIT CARD COMPANY. I HAVE ASKED FOR REIMBURSEMENT OF $370.00. IM WILLING TO PAY $119.00 FOR THE SERVICE CALL.

Golden Triangle Repair of the Low Country, Inc. is NOT a BBB Accredited Business.

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