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Southern Fried Chics, LLCThis business is NOT BBB Accredited.
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Average of 9 Customer Reviews
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Review fromMolly K
Date: 07/29/2024
1 starNeed a 0 star option. This is the worst customer service Ive ever experienced in my life and the sketchiest place I have ever done business with. Their customer service call line has not been working for months and they did not reply to any of the several emails I sent. So because of that, you have to harass them on their ******** posts to get your order shipped or to even get any information on it. They were rude and lied to me about my order being shipped already - when it actually was never shipped and it finally got cancelled and refunded 69 days after the order was placed. They deleted all my comments on a post asking questions about my order when I confronted them about it getting cancelled today. This has happened to me 3 times with them where I have to reach out to them (constantly) about my order never shipping. The only reason I even ordered the last 2 times is to use the rest of my store credit from a return and I cant wait to never mess with them again. Its a scam and all the would recommend reviews are scams/lies.Review fromMargaret E
Date: 04/10/2024
1 starMargaret E
Date: 04/10/2024
I PAID FOR BOOTS FROM SOUTHERN FRIED CHICS WHICH I NEVER RECEIVED. I CALLED TE COMPANY A FEW TIMES BUT NO ONE EVER ANSWERED THE ****** I WAS ALWAYS DIRECTED TO SEND AN EMAIL. MY SENT EMAIL Tue, Apr 9, 11:22AM Hello, can you please tell me why my package label has been canceled order # XXXX RETURN EMAIL Tue, Apr 9, 11:49AM Hi ********, I just checked and the label has not been canceled. You should be able to track your order with this tracking number, XXXXX *********** Southern Fried Chics Customer Support Tue, Apr 9, ****** (1 day ago)to Customer MY REPLY EMAIL:Please check with the post office and see if you get the same message I get: the label has been canceled as of April 8, 2024.MY EMAIL 04/09/2024 7:18 PMI never received my order order ******* and for this reason, I would like to have my money refunded to my account Thank you ******** MY SENT EMAIL 04/10/2024 4:17PM I never received my order #XXX The tracking number given has been canceled.and, for this reason, I would like my money refunded to my account. I really would like to handle this between the company and myself. I don't want to get the BBB involved. Thank you ******** **** TRACKING #Label Cancelled Apr 8, 11:59 pm ******** MESSAGE 04/09/2024 Hello, I paid for boots and the order # is #XXX, and the tracking # XXXX when I try to track the package it comes back that the tracking # has been canceled. When I notified the company they said the tracking number had not been canceled. Can you please give me facts as to what the status is on my order? thank you. I CALLED AND LEFT A MESSAGE ON THEIR COMPANY PHONE AND THEIR ******** MESSENGER PAGE. NO REPLY FROM THEM. I WOULD LIKE MY MONEY BACK BECAUSE THEY NEVER SHIPPED MY BOOTS. I DO NOT WANT A STORE CREDIT BECAUSE I NEVER RECEIVED MY ITEM. I WANT A FULL REFUND $49.10 THANK YOU.Southern Fried Chics, LLC
Date: 04/16/2024
Hi there, We were in communication with the customer. She has received her order.Review fromHayley L
Date: 07/17/2023
1 starMy rating is ZERO ??s: Order date: 7/2/23 Dont buy from this company! no customer support, poor quality of clothing, and all customer support options have now stopped contacting me back. As promised in all of my emails, voicemails, and messages I will be blowing your posts up with negative feedback for all to see. Ladies, take your hard earned money somewhere its appreciated, its not Southern Fried Chics. When I tell you Ive been ghosted from this company, its 100% truthful. Emails, voicemails, endless phone calls that dont get answered, their Insta business chat, and website chat bubble are all failures. dont order from here ??Review fromMaddy D
Date: 06/06/2023
1 starMaddy D
Date: 06/06/2023
I placed an order on 6/5/2023 and sent an email later that evening to cancel my order. I received a return email from ****** saying sorry your order has already been shipped. I have not received confirmation of shipment, the number on the website puts you on hold and you are left leaving voicemails without return calls. This website is terrible. I just want to cancel my order. It has been less than 24 hours!!! Scam!Southern Fried Chics, LLC
Date: 06/12/2023
Hi *******, I'm so sorry about this but we cannot cancel an order once it ships. I do see we approved your return to us. Please let us know if we can assist you further.Review fromCierra S
Date: 03/18/2023
1 starCierra S
Date: 03/18/2023
Placed an order early December 2022 and I have yet to receive all of my order. It was a Christmas gift and I just got scammed of my money without all the products I ordered. They do not return phone calls, text, or ******** messages or return your money.Southern Fried Chics, LLC
Date: 03/20/2023
Hey *****************, I am very sorry that you did not see the information for the refund on the 2 items that we did not send out to you. But on 1/24/23 we refunded you via original form of payment for the items that were out of stock on your order #******* placed on 12/15/22 (Maxed In Bling Sneakers - Neon Pink & Tri Round Dangle Silver Earring - Iridescent) The other items show they were delivered via the tracking number: 1Z217645YW91646124 and the Tee as ******** the tracking number: 9400111206213118876250 For your order number ******* Placed on 12/16/22 your High Vibin' Glitter Me Black Boots was also shipped and via the delivery confirmation shows it was delivered as well: ********************. Please reach out to us at ******************************** or you can contact us toll free @ ************** during our business hours 9am-5:30pm, so we can look into anything else for you!
Review fromJennifer G
Date: 02/14/2023
1 starJennifer G
Date: 02/14/2023
Terrible company stay far away! They will not refund, exchange or give me credit for a pair of boots I bought in DECEMBER as a PREORDER (nowhere did it say final sale.) The boots finally came in FEBRUARY and when they didn't fit SFC wouldn't issue a return, exchange or store credit and almost mockingly said that if it ended in .95 it can't be returned. Not only the WORST CUSTOMER SERVICE but talk about UNETHICAL. Not to mention they make a big deal that they know that sizes don't always work out and they sound like they care , make you think they are sensitive to sizing issues and will accommodate you. Wow talk about false advertising. I have never dealt with a company large or small that would be this shady. And for a product they are cashing in on called "Dolly" boots you think they might stop to consider WWDD?Southern Fried Chics, LLC
Date: 03/07/2023
I am very sorry for the inconvenience, however on our website we do have our return information for all customers to take a look at before they purchase stating the following: *If this is a sale item, an item ending in .95, or a discounted item of 20% or more, it is a FINAL sale and not eligible for a return or exchange*. We are very sorry for the inconvenience!Review fromDestini M
Date: 12/28/2022
1 starDestini M
Date: 12/28/2022
I hate to even do this because the 2 items I actually did receive I love and Im very happy with. But unfortunately sometimes that just cant make up for horrible customer service. I put in an order on November 28th that I still have not received. I put it 2 orders after that, and received them in a timely manner. But the one I still havent gotten was my mothers Christmas gift. And I have been called SFC for 2 weeks, several times, no one has ever answered the phone. *** left 3 voicemails, and 4 emails. Finally someone responded to my email last week and said they were looking nontoxic my order and they would get back with me in a minute. So I assumed later that day. That was almost a week ago, and I have not heard anything back. Im extremely frustrated not only because I had nothing to give my mom for Christmas but because NO ONE will answer me and let me know anything about my order. Im a pretty understanding person but no Im just over it. If you cant make your customers at least feel heard and like youre trying to help them, then they arent going to want to continue shopping from them.Southern Fried Chics, LLC
Date: 03/07/2023
Hey there *******, I took a look at the messages from you and I see that you were responded to on 12/22/22 in regards to our order. I also see that you originally reached out on 12/12/22. We were very behind due to the holidays, and I was the only customer service representative at that time. I do apologize that we did respond to you late however I see that you had received communication and we were able to get the information from our distribution center as well. You chose to receive store credit for the items that were unfortunately out of stock and I see you placed another order for the Northern Lights Sequin Flutter Sleeves Romper on 1/04/23. If there is anything else we can help you with, please let us know!Review fromAmanda A
Date: 12/22/2022
1 starAmanda A
Date: 12/22/2022
I ordered from this company for the first time 4 weeks ago. My order is paid in full and is still in order placed on shop. Ive tried calling, emailing, ******** messenger, & the app and no one responded to me. These were Christmas gift and they disclosed everything would arrive in time for Christmas. Here it is 4 days until Christmas and nothing. Ignoring your paying customers is definitely NOT a way to conduct business. If they wouldve made a post saying they were behind, I would totally understand but this is ridiculous.Southern Fried Chics, LLC
Date: 03/07/2023
Hey there ******, We are very sorry that there was an issue with your order. I do see that you were refunded for the item that was out of stock and your order was shipped out on 12/22/22 via Fedex. Which would have made it to you by Christmas. As to why ***** took so long to ship out your order I cannot say since I am not the carrier. However we shipped out your order within the time frame stated and even upgraded your order to ***** to make sure it would get there in time for the holidays. (At that time for the holidays it was ***** business days for the processing time) I am so sorry that they did not get your shipment to you by Christmas. If there is anything else we can help you with, Please let us know!Review fromTara O
Date: 04/19/2022
1 starI wish I could give zero. I received the Just Call Me Dolly **** Cowgirl Boots Wide Calf. I was extremely disappointment when I opened the box. They look cheap, have scuff marks and the material is already peeling in multiple places. I do not wish to buy anything else from this place. I paid $309.94 for these boots and I expected a much better product. BEWARE!
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