Complaints

This profile includes complaints for Comporium's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comporium

  330 E Black St Rock Hill, SC 29730-5377

• 

  Comporium

  208 S Alabama Ave Chesnee, SC 29323

• 

  Comporium

  190 E Main St Brevard, NC 28712-3740

• 

  Comporium

  1149 Stonecrest Blvd Ste 110 Tega Cay, SC 29708-6604

• 

  Comporium

  7756 Charlotte Hwy Ste 106 Indian Land, SC 29707-1014

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint against Comporium Communications due to a significant and unjustified price increase for services that have neither improved in quality nor changed in any measurable way. I believe this action constitutes a direct violation of their contractual obligations and reflects poor customer service practices.I have maintained the same service plan with Comporium, and recently, I was charged over $20 more per month, representing an approximate 16.7% increase. This was done without any prior communication, improvement in service, or explanation of the hikeonly a surprise on my bill.According to the terms and conditions of the agreement I entered into with Comporium, they are required to provide customers with a ****** notice before implementing any price increase. No such notice was given. This is a clear breach of contract.On top of that, I have attempted to address the issue directly with Comporium. I submitted a service ticket and followed up via email twice last weekyet, I have received no response from their customer support team. It appears my concerns have been tossed into the same void as my last Wi-Fi signal dropout.I kindly request that the BBB investigate this matter. I am seeking the following resolution:- A reversal of the unjustified $20+ increase - A return to the previously agreed-upon rate - ***************** that any future increases will comply with the contractual 30-day notice requirement I am happy to provide copies of my emails, ticket numbers, and screenshots of billing discrepancies, should they be needed.Thank you for your attention to this matter. I believe that companies like Comporium should be held to the same standards they advertiseand more importantly, the ones they contractually agree to.

  Business Response

  Date: 04/04/2025

  Your service agreement, attached to our response, reflects that you received a $22.95 per month discount off of the Standard Internet rate for 12 months.  The promotional time period has ended.  The terms of your agreement were provided to you when you initiated service with the company and a copy was emailed to you.  We are able to offer you new competitive pricing which will result in a lower rate, and I've requested that one of our customer contact personnel reach out to you about this to see if we have something that would be beneficial to you.  If you have any questions in the meantime, please feel free to reach out to us directly at **************.   

  Customer Answer

  Date: 04/08/2025

   
  I am rejecting this response because: it is interesting how you did not mention this is a year discount only. I would like to move forward with cancellation. Please have someone contact me. Thank you 
  
  

  Business Response

  Date: 04/11/2025

  We apologize that you feel this way, and we will proceed with cancelling your service per your request.  Our representative and the service agreement did specifically state that the promotion was good for 12 months.  On your service agreement, this is noted in the 'Discounts' section, for your reference.  If you change your mind, please feel free to give us a call at ************** today.  Thank you.

  Customer Answer

  Date: 04/14/2025

   
  I am rejecting this response because: i called customer service and the lady on the phone was able to help me out with a different promotional discount. Account is paid off and in good standing. . Thank you
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 1/27 I contacted Comporium as they raised their rates and I did not feel the service was worth the rate being paid due to continued issues let alone an increased rate. Since the price was getting to close to a provider with better quality I asked if they could offer anything to justify staying with them. They offered a $25 credit for the account for 12 months beginning the next bill. My next bill has arrived and it is only $8 off. They advised there was a Promotion of $17 off previously and so this just replaced the original Promotion. At no time in the communication did they advise any of this, only that a $25 off a month would be applied for the next 12 months. I would like them to honor what they offered and reduce my monthly bill by $25 per month for the next 12 months.

  Business Response

  Date: 02/27/2025

  We apologize for the inconvenience you have experienced and appreciate the opportunity to address your concerns.  The previous promotion you had was $25 off a month for the first year and $17 off for the second year.  Although the representative offered you the new promotion of $25 a year for another 12 months, she did not clarify that this was not in addition to the $17 discount you were already receiving but would replace it, and we apologize for this misunderstanding.  I've looked over our current promotional offerings, and we do have an option to provide you with $25 off a month for 24 months, with no commitment, rather than the 12 months.  This won't be on top of your new $25/month discount but will allow you to keep that discount longer and avoid your monthly bill going up after the first year.  We would also like the opportunity to address your service concerns, and a Comporium representative will be reaching out to you about these so we can get them corrected.  Thank you for the opportunity to provide you with ***************** and should you have any further questions or concerns, please feel free to reach out to us directly at **************.    

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the ongoing billing issues I have faced since becoming a customer in April 2024. From the very beginning, I have never received a bill, whether by mail or email, despite multiple attempts to address this ******** August, my service was disconnected due to non-payment. When I called to resolve the matter, I informed your representatives that I had never received a bill, nor could I successfully make payments because your system indicated that I did not have an account. After further investigation, it was revealed that Comporium had incorrect information on file, which caused this confusion. I was promised **** credits at that time as a resolution for your companys errors.Unfortunately, those promised credits were never applied to my account. Now, in December, I have once again had to deal with your companys mistakes and was forced to pay a staggering $386.94 to restore my servicedespite never receiving a bill or the previously promised credits.This situation is unacceptable. As a paying customer, I should not have to repeatedly resolve issues caused by Comporiums internal errors. I am requesting the following actions:1.A full refund of the $386.94 I paid due to Comporiums billing errors.2.Immediate application of the bill credits that were promised to me in August.3.A thorough review and correction of my account information to ensure accurate and timely billing moving forward.I expect a prompt resolution to this matter. Should this issue remain unresolved, I will escalate this complaint to the appropriate regulatory bodies and consider further action. Please contact me as soon as possible to confirm your receipt of this complaint and the steps being taken to resolve it.

  Business Response

  Date: 12/20/2024

  We have completed a review of your most recent account with **********************.  Our billing records indicate that you began service with the company on 6/13/24, and your first bill was released on 8/8/24.  The disconnection date for that bill was 9/18/24, and you called on 9/19/24 to report your service was disconnected.  The representative you spoke with noted that we had an incorrect email address on file for you, corrected the email address, verified the new email address with you, and waived the reconnection fee. The representative also informed you that she was unable to issue you any further credits apart from the reconnection fee.  Since that date, our billing records indicate that you have made multiple payments on your account by check which have been returned and/or denied by your bank.  There is no indication that you are not receiving your bill from Comporium each month.  The balance due on your behalf is correct.  If you would like for us to review this with you or discuss any of the charges owed, we will be happy to provide that to you.  You may reach us at **************.  Thank you.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my internet service on November 12th and was told I would receive a refund due to ending service early. After calling 3 weeks later after not receiving refund, I was informed by customer service that I would not receive a refund. Spoke to supervisor **** to receive due refund.

  Business Response

  Date: 12/10/2024

  We have completed a review of your complaint and your Comporium account.  The $35 charge reflects Comporium's standard reconnection charge applied when the service is disconnected for non-payment.  It is not clear where the $50 reconnection charge you reference is coming from, but we have issued a credit to your account of $50 as a customer courtesy and hope this resolves your concerns.  As for the matter of the $227.17, this was the remaining balance owed on your account for two months of service (2 billing cycles) that remain unpaid at the time of your request to cancel service on 11/12/24.  A review of the remaining balance was discussed with you and explained in detail with you on 12/2/24 during a recorded conversation.  You are responsible for this amount.  If you have any other questions regarding your account balance, please feel free to contact Comporium at **************.  Thank you.

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Comporium discontinued wireless services in our area on August 28 however, they billed everyone thru Sept 22. When contacted they said they don't pro rate bills when someone closes an account. My issue is that I didn't close the account, they discontinued services so all customers had to move their accounts. I think it is inappropriate to say "they don't pro rate" when they stopped the services, we the customers had not control. I would like to have my account credited for the days that were not used.

  Business Response

  Date: 11/06/2024

  Thank you for contacting us regarding your concern.  Comporium does not utilize prorated billing for service charges, but we have issued you a courtesy credit for the remaining balance on your account.  We hope this resolves any issues you may have and appreciate you allowing us to provide you with service throughout your time as our customer.  Please feel free to contact us at ************** should you have any further questions.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to Hurricane ****** electric and internet service were lost on 9/24. Due to severe tree damage and flooding, any travel was impossible for 7-9 days. A technician for Comporium lives directly down the street of ************** and experienced the same situation. Comporium has stated that since no one "called and notified" them of loss of service, they will continue to charge full amount !!! I feel this is unethical, heartless and unethical. *********************** has confirmed the power service outage of my account for over 2 weeks.

  Business Response

  Date: 10/22/2024

  We are very sorry to hear about your experience and hope all is well after the storm.  When you called and spoke with the Comporium *** on October 16, your new October 8 bill had already been released.  We do not utilize prorated billing, so the *** reviewed with you the amount due as reflected on the statement at that time.  Since then, your account appears to have been issued a service credit of $41.13, and we have issued an additional courtesy credit of $20, leaving the account balance at $0.  We hope this resolves your issues and wish you well as you recover from the storm.  If you have any other questions, please feel free to contact us directly at **************.

• Initial Complaint

  Date:10/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** had an agreement with Comporium only for the Villa owners because of our HOA Fee. We would get local basic ************* Internet for $39.94. I had this for 2022 & 2023. Starting on Feb 2024 ******** cancelled this agreement. Comporium dropped the TV service. Then they raised my price from $39.94 to $78.94. Recently I found out my neighbor is paying $49.99 for standard internet. I checked online to see the price for standard internet in our area. It says $49.99. Besides dropping the TV service Comporium only should have raised my price $10 a month for standard internet not $40. I want to be charged the correct amount going forward. I also want a refund as of now for 9 months x $30 a month of over charges would be $270.

  Business Response

  Date: 10/10/2024

  Thank you for reaching out to us regarding your concern.  Previously, the Sun City subdivision had an agreement with Comporium in which its residences received free basic video service through their Sun City HOA.  That agreement expired in late 2022.  This is a separate matter from your Internet pricing.  Regarding Internet pricing, you were receiving a promotional Internet rate for 2 years, as agreed by you, which reduced the standard Internet price by a set amount.  That 2-year period has ended, and you are now being charged the standard rate for Internet service according to the terms of your agreement.  While you may not be eligible for the same promotion, we do have promotional offers available to existing customers, such as $25 off a month for 12 months.  If you would like to receive this special or hear about other specials for existing customers, please feel free to contact us at 1-888-403-2667.

  Customer Answer

  Date: 10/14/2024

   
  I am rejecting this response because:
  Comporium did not address the matter concerning the price they have been charging me. This has nothing to do with Sun City I already spoke about that . I am taking about being charged $ 78.94 a month for standard internet when they advertise the price for standard as $49.99. I am being overcharged almost $30.00 a month. I had sent the attachments with the original complaint.

  Business Response

  Date: 10/14/2024

  You are not being overcharged for Standard Internet service.  You had a promotional rate with Comporium to receive Standard Internet service for $39.94/month for a limited period of time, after which you would be charged the regular rate for Standard Internet service, which is currently $78.94.  This is explained in the terms of the agreement which were reviewed with you when entering into the agreement for the promotional rate.  The image which you have attached to the complaint is showing the current promotion of $49.99/month for 12 months for new customers (customers which do not currently have an account with Comporium, may be moving into your service area for the first time, etc.).  I have attached a copy of the promotion from our website for your reference.  Our promotions for existing customers (customers who have already received a discounted rate for an extended period of time) vary.  We can still offer you $25 off a month for 12 months, which would bring your rate to $53.94/month.  This is very close to the new customer promotion you are referencing in your complaint.  Please be aware that the regular rate of the Standard Internet tier is $78.94.  It is not $49.99, and I think you may be confused on this.  I am going to ask for a customer service representative to reach out to you to go over this with you as well, just so she can answer any questions you may have and clear up any confusion.  

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had comporium internet and home phone service for over 2 years at my previous address ******************************************. When I was preparing to move, I contacted Comporium advised them I was moving. All they said was to bring the "box" to a *** store. No label no nothing. SO about a month 1/2 later, I got a bill not only for the box....but that months services! So I called them expecting no problem. What I was told was since they didnt have the box or a written request to terminate service, they would continue to bill me. I didnt have the recent anymore. I emailed them a copy of my new lease to verify I moved. They still refused to fix the account. I got another bill. This time when I called I let them know that it is fraud to continue to bill at least the monthly charges as they knew I didnt live there. they could have called the apartment complex to verify that. So after only billing me two times since I moved which was Feb 23, 2024. It is now in collections

  Business Response

  Date: 09/23/2024

  Thank you for reaching out to us with your concern.  At the time that you requested to cancel your service, we were not accepting cancellations over the phone without the return of Comporium equipment.  However, we have since changed that policy.  Therefore, we have issued a courtesy credit to your account to cover any amounts you were charged for **************** after you contacted Comporium to cancel as well as a courtesy credit for equipment.  This should bring your balance to $0.  If you have any further questions, please feel free to contact us at **************.  

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned router in person 07.15.2024/closed account due to ***************** paid $43.05 for service used July 1-July 15.Company does NOT pro-rate service which is unfair to a timely paying, loyal customer, despite the high price of a service that doesn't deliver as advertised.

  Business Response

  Date: 09/03/2024

  Thank you for reaching out to us about your concern.  Comporium, like other Internet providers, no longer utilizes prorated billing.  However, we understand your concern and want to make things right for you.  We have issued a courtesy credit to your account for the remaining billing period, bringing your account balance to $0.  We hope this addresses your concerns, and should you have any further questions please feel free to contact us at **************.  Thank you for choosing Comporium, and we wish you well with the move.

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your account page on ********************** shares pretty minimal information. You've got your account summary and history, your payment methods, autopay, paperless, and then at the bottom is billing notifications. You can choose to get notifications on the day your statement is ready and on the date of your bill and to notify you of when your card is going to expire and last but not least on the last day to pay before service is disconnected. I have all of those options selected. I want all of them because I have many bills and payments to manage and I don't want anything to go wrong. Despite making sure that all notifications are selected I haven't received any text for any other reason than my statement being ready. Its pretty frustrating when you pay for a service that you rely on and you trust them to provide the services in the manner you've agreed upon, and then they just don't. Now I'm sitting here with my internet disconnected because my money is stretched so incredibly thin that I'm forced to delay paying bills as long as humanly possible to not go hungry, and Comporium didn't notify me before disconnection like my account promises they will. Obviously they would have an interest in disconnecting people to rack up money from reconnection fees, which is why negligence like this feels intentionally predatory. Don't offer services you don't intend on providing.

  Business Response

  Date: 08/05/2024

  Thank you for reaching out to us and allowing us to address your concerns regarding your online account page.  There is an option to receive notifications, via text message, on the last day to pay your bill before service is disconnected.  I've attached a screenshot for you to help you to identify this option on your online account page, but you can also call us at ************** and a customer service representative will be happy to help you navigate to this option if you need additional assistance getting there, as well as any other notification options that you would like to turn on.  We have also issued you a courtesy credit for the reconnection fee applied to your account this month.  We hope this addresses your concerns and thank you for allowing Comporium to continue to serve your internet needs.  You are so valuable to us, and we appreciate you communicating these issues to us for resolution.

  Customer Answer

  Date: 08/08/2024

  To be clear, the option you showed in your screenshot to be notified before disconnection was selected, so my frustration was that I still wasnt notified. Reimbursement for the disconnection fee is more than appreciated in response, thank you.