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JT's Kia of Rock HillThis business is NOT BBB Accredited.
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Customer Review Ratings
1/5 stars
Average of 10 Customer Reviews
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Review fromLaTasha G
Date: 01/31/2025
1 starLaTasha G
Date: 01/31/2025
They did not fix my rotors they kept my old rotors and didnt not top off my fluids and over priced me for fenders pieces on my car. And the general manager wont speak to me.JT's Kia of Rock Hill
Date: 02/03/2025
Management has made contact with the customer and we have an appointment scheduled for Monday, February 3 to address concerns. We look forward to resolving everything once Miss Gillliam brings her vehicle in.Review fromRIDE4LESS LLC. D
Date: 01/06/2025
1 starRIDE4LESS LLC. D
Date: 01/06/2025
Worst Franchise dealership In **************. Took 2017 *** ***** in and specifically told them to fix whatever problem it had car wasn't cranking when towed there. The service department said it was a camshaft, fuel infection issue, a exhaust issue. I said fix it $2200 dollars later they said pick up the car it is ready. Car didn't event make it 30 miles to my dealership. I returned it to ** *** they said it was a PVC issue they fixed it supposedly again. I picked up car and it immediately started smoking 10 miles down the road. If you will cheat another car dealer you definitely will cheat a regular customer I'll see you in court very soon. Lawyer has been contacted and this will be rectified.JT's Kia of Rock Hill
Date: 01/08/2025
*** *** of ********* has tried more than once to rectify this situation. We have tried to inspect the vehicle again and offer additional remedies at no charge After a one star ****** review of ***, as well as taking the dealership to magistrate court, *** offered to reimburse this business what they spent on repairs that they deemed unsatisfactory. This obstructive behavior, by another business, is unnecessary in that we have already tried to offer the money back.Review fromKevin T
Date: 08/23/2024
1 starKevin T
Date: 08/23/2024
I bought my car to this establishment on two different occasions to have work performed only to find out my car still had the issues that I originally bought it in for. I took it to another mechanic and I physically watch them take out the coil packs and the spark plugs and they were never changed out from JT **** I've spent well over $2,800 with ******** to perform work that was never done.JT's Kia of Rock Hill
Date: 08/27/2024
JT's Kia of Rock Hill has reached out to the customer and he is satisfied with our explanation of the scope of work performed.Review fromMariana C
Date: 05/01/2024
1 starMariana C
Date: 05/01/2024
I bought a 2016 *** ****** from the **** dealership which I filed a complaint on them as well so Im just here to review because the initial problem did not start with **** However *** has not helped the situation either! I bought this *** last year and I have brought it to *** about the same issue at least 5-6 times since October. They have yet to fix the problem! My car is currently there has been for 2 weeks because they waited a week to get it approved by my warranty then they said they had the part but then it was out of stock by the time the approval came so they had to order the part and now I have to wait until Friday for it to be fixed! Mind you I know this problem has been the problem this whole time but they have not helped me at all but yet continue to make me pay for spark plugs every time which is $330 every time because warranty doesnt cover it! Well if you would have fixed it the first time around I wouldnt need to keep paying for the same spark plugs to be replaced! Before this they told me it was nothing they could do until I have a combustion cleaning which i $700! Then they said that *** not fix it. Now my turbo went out in my engine now they are so called fixing it! The engine light has been on this entire time! The car has been burning oil this entire time! It takes for my car to break down on the side of the road and be towed in to fix it! This entire experience has been a complete nightmare! I would not recommend to ANYONE to buy a ****JT's Kia of Rock Hill
Date: 05/02/2024
We are sorry you are experiencing issues with your vehicle. The first time that this vehicle was seen by JTs was with over ******* miles in May 2023. This vehicle contains a high output turbo engine. With normal wear and tear and oil leaks on the vehicle, spark plugs may not function properly.If you have any additional concerns, please contact our Service Director, *********************************.Review fromRaghuveer B
Date: 02/05/2024
1 starRaghuveer B
Date: 02/05/2024
I had booked a Kia *** and paid $750 as the advance booking charges. After some research I found that EV9 is not eligible for Tax credit. So I asked ******* to cancel the order and return my deposit of $750. After multiple emails also there was no response. So decided to got to the dealership directly and talk to them. After talking they agreed to refund the money and gave me a refund transaction slip. I saw the amount back as pending on my credit card on the day this transaction took place. From the 2nd day till now the amount has never been credited back into my account. So I called the bank and asked them to check and they said the dealership has cancelled the refund after issuing me the Refund/Return slip. Isn't this cheating?JT's Kia of Rock Hill
Date: 02/07/2024
I would love to help this customer further. I believe this review stemmed from not being able to reverse funds on a credit card card. This issue has since been completed and I believe we are in the process of selling a vehicle to the customer .Review fromPaul H
Date: 12/15/2023
1 starMy wife and I bought a 2022 Seltos from here. The sales experience was on par with what you'd expect from a dealership, pressuring you to buy things you don't need and trying to get you to finance through them but nothing we didn't expect and not as bad as some places. My main issue came from when we had the car serviced the second time, after the standard service they took my car back to give it a free wash without my permission, and the company they have detailing cars did a poor job cleaning it, might be ok for a used car that has normal wear and tear, a car you'd take through an automatic wash or something, but not a new car you spent $1,000 detailing, paint correcting and ceramic coated by a professional. I don't let anyone else wash that car. It cost me $300 to fix what they did. I talked to the service manager, ***************, that same day and he agreed they shouldn't have done it that way and promised to pay for whatever my detailer charged to fix it. It ended up being $300 to fix what they did, I've been in a couple of times to try and get what's owed but so far to no avail. I keep hearing that they'll hand me a check or that the ** is out or whatever. I've had enough of waiting so I decided to write this review as it seems people's word just isn't worth anything anymore. Not only will I have my car serviced elsewhere from here on but I won't buy anything else from this place either.Review fromDrake T
Date: 11/07/2023
1 star********************* is the worst salesman for a car I have ever come across he doesnt need to be selling cars if he going to yell at my gmaw and tell us to get the h*** out he is vulger disrespectful and has an attitude from down under he doesnt need to be selling cars if he treats his customers like that how he won salesman of the year beats me but he is a terrible car salesman and person this is unacceptable and needs to be fixed I will never recommend or buy from *** again because of this experience yall just lost a good customer and a future family all because of one salesman thank you but we did go to ***** on ***************** and got this amazing and beautiful 2019 ***** civic he argued with us over a $473 negotiable price and told us to leave so we did just that and got a newer car with lower miles so the only way he was helpful was by sending us to ***** on *****************Review fromLuis M
Date: 06/11/2023
1 starLuis M
Date: 06/11/2023
BUYER BEWARE! The post-experience of buying a used car at ******* is awful to say the least. They lost my trade-in tag and now I cant drive my car. They wont return my calls and theyre totally unapologetic. ****** was the salesperson.JT's Kia of Rock Hill
Date: 06/13/2023
We have spoken to ******************* concerning this matter, He is ordering a replacement tag and we are refunding the fee he is being charged.Review fromShawanna M
Date: 06/06/2023
1 starShawanna M
Date: 06/06/2023
O star!!! I was informed my engine was gone in my 2017 Kia ****** Which is crazy! They have class action suit in their engine and dont want to pay for their default equipment. I am trying to go about either joining in on the suit or filing my own lawsuit against *** because this your company problem not mine.JT's Kia of Rock Hill
Date: 06/12/2023
Customer brought vehicle in on 1/3/23. Customer stated that battery was completely dead, and would not start. Customer authorized the diagnostic be done. After diagnostic was done. Customer had vehicle towed out. We have not had the car in the service department for any engine concerns since the last time. It was in the shop here. If there are other concerns currently we are unaware of them nor has the vehicle back to our shop since January 3, 2023.Review fromMichael C
Date: 01/19/2023
1 starMichael C
Date: 01/19/2023
Jts *** is a rip off, my son bought a car from them, he lives in **, they would not transfer the tag and yet charged him tax, title and tag fees, they did not even pay the taxes. I will never recommend anyone buying a car from there.JT's Kia of Rock Hill
Date: 06/12/2023
All the title work on them Childers deal was done for the ***********************, in which ******************** and his son both signed. And as far as the taxes not being paid, that is incorrect as well. The taxes on the vehicle purchased where paid 1/2/23 which was within the allotted 45 days. We have the *** transaction receipt if customer would like a copy.JT's Kia of Rock Hill
Date: 06/12/2023
All the title work on them Childers deal was done for the ***********************, in which ******************** and his son both signed. And as far as the taxes not being paid, that is incorrect as well. The taxes on the vehicle purchased where paid 1/2/23 which was within the allotted 45 days. We have the *** transaction receipt if customer would like a copy.
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