Business ProfileforToyota of Rock Hill

My service appointment was schedule for 7:45. As I was running late, I called the Toyota of Rock Hill service department at 7:55 to ensure they would still be able to service my vehicle. A female associate told me they would still be able to perform the services requested. I provided her my name and let her know my ETA. Upon arrival (8:15), a service associate approached my vehicle to take my information. He then informed me I would have to reschedule. I provided him with the details of my conversation with the female associate 20 minutes earlier. I asked to speak with a manager and he said it would be at least 5 minutes at which point I decided to leave. He either did not have the authority to make any executive decision other than direct me to reschedule my appointment, lacked critical thinking skills (to perhaps bring this miscommunication to the attention of someone with broader executive decision making authority), or cared enough to take some action to please a dissatisfied customer. The associate was nice, but the 'have a blessed day' came with a backhanded tone I did not appreciate. At my company, our clients are at the center of everything we do. We believe that taking care of our clients is everyone's job and work hard at every day to earn their loyalty. Unfortunately this was not the case today for Toyota of Rock Hill.