Complaints

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired them to fix my floors. I was give a price to FIX my floors, $500 for a few different spots. The floors were not fixed by he just rubbed some putty on them. They look awful. The price was completely arbitrary an once I reviewed the invoice, they charged over $220 PER HOUR of labor and 6x the materials. Completely unethical.

  Business response

  09/21/2023

  On 9-15-2023 this customer was given 2 quotes with descriptions of repairs to be performed on some damaged hardwood flooring. One quote was to replace the damaged wood, which is the preferred method of repair ($1750) and one was to fill the damaged areas with wood filler, the lesser quality repair ($ 550.00). The customer was advised by the technician that with either repair, an exact color match would not be likely but would be close. The customer chose the lesser quality repair method and signed the estimate to authorize the work. Once the repair was performed, the technician actually charged the customer $50 less than the agreed upon quote. Later in the day on 9-15-2023 the customer called in and complained about the quality of the work performed. Upon looking at pictures of the finished product, we agreed that the repair should have a closer match so we scheduled the technician to go back out on 9-20-2023 to address this issue. Once at the home, the technician decided to remove the existing product installed and make the repair again with a different product and process to better match the existing floor. Looking at the pictures, this repair is a much closer match and would be acceptable repair.   

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