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Business Profile

Merchandise Warehouse

Sigma Drive Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Merchandise Warehouse.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a late fee to be removed because Sigma Storage did not have the proper channels to allow for payment. Although I am a paying customer I have no access to my storage unit as I have been given the incorrect secure code for the facility. Additionally an employee entered my username wrong so when I attempted to access my online account I was unable to do hindering my ability to make payment.

    Business Response

    Date: 01/31/2024

    First and foremost, we appreciate your feedback and take your concerns seriously. It is our goal to address and resolve any issues our customers may encounter to ensure a positive experience with our company.

    Upon thorough review of your account, we have found that the terms and conditions of your lease agreement clearly outline the due date for monthly payments and the associated late fees in the event of a delayed payment. 

    Our team reached out three (3) times via SMS text and two (2) times via phone, starting on 01-26-2024 to alert you of the overdue payment from 01-25-2024, offering multiple avenues in which to complete the payment. Our property offers a 5-day "grace period" which allows an additional period between due date and late fee assessment. The late fee was assessed on 01-30-2024 and your payment received later that same day.

    Due to the communication efforts made by our team and the grace period offered to resolve the payment prior to a fee being assessed, we will not be waiving the assessed late fee. 

    Thank you for bringing this matter to our attention and allowing us the opportunity to address your concerns.

Sigma Drive Self Storage is NOT a BBB Accredited Business.

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