We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Merchandise Warehouse

Sigma Drive Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Merchandise Warehouse.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Richarda S

    Date: 07/25/2022

    Richarda S

    Date: 07/25/2022

    My furniture was in excellent condition before I stored it in this "climate -controlled" facility; My furniture became terribly damaged after storing it at this facility. When I contacted this company in an attempt to rectify the situation and for compensation for the damages, they took months to get back to me; I had to call several times and leave several messages. When I was finally given a call back, it was from the regional manager, Tammy J, who responded by telling me she would look into the situation and then call me back. Tammy J, the regional manager for SIGMA Drive Self Storage, never did give me a call back; instead, I received a letter telling me to vacate the premises. Additionally, the company offered no resolution or compensation for the damages that occurred to my furniture due to their lack of keeping the facility climate properly controlled.

    Sigma Drive Self Storage

    Date: 07/29/2022

    The property supervisor has reached out to Ms. ****** regarding this situation. After reviewing pictures, speaking with the onsite team, and reviewing thermostats and climate-control features, the Sigma Drive property is unable to take responsibility for the mold in unit 1017. Records of the thermostats show that temperatures have remained constant (no colder than 55 degrees in the winter and no warmer than 80 degrees in the summer). All humidity gauges were reviewed and readings indicate that the building humidity levels never exceeded mold-prevention thresholds. Other customers with units surrounding unit 1017 and in Ms. ********* building were interviewed and none had mold on their belongings or in their units. Ms. ****** moved her belongings in on a day when it was raining, and it is safely assumed that the moisture that caused mold on her furnishings was the result of the rain dampening her belongings.
    Out of good faith, our property has offered a rental credit for the month of June. Ms. ****** was asked to vacate her unit before end of business day on 7/22/2022 to receive that credit. Ms. ****** vacated her unit before the deadline and the credits were issued to her.

Sigma Drive Self Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.