ComplaintsforGambrell Manufacturing Company Inc.
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Complaint Details
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Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a mattress and box spring set in 2015 from this manufactor. It has a 20 year warantee. The box spring is the issue, it has started making a squeeking noise, this is one of the covered things stated in the warrenty. I have my receipt and warrenty packet. I have reached out to this company numerious times, I have actually spoken with two different ladies three different times. The first time I called the lady asked me what the brand of box spring it was, I didn't know so I had to check and call back. I did call back and spoke to a different lady. She was going to find out how to handle the issue and call me back. I waited a day and no phone call from her. I called back and she said she talked to the owner and they were going to send a warrenty packet to me. I would send proof of purchase back with that packet. This has been 3 weeks ago. I have not received a warrenty packet, I can't get anyone to answer my calls from this company anymore. I have left messages and can't get anyone to call me back. It shouldn't be this complicated to find out if the box spring is replaceable or not. I am VERY dissatisfied with this company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.