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Business Profile

Home Builders

McGuinn Homes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for McGuinn Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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McGuinn Homes has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/10/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought our house in September of last year, when purchasing we were told flooding would not be an issue (we toured the house on a rainy day and noticed some) and that water should move down the lots into the retention ponds. Since we have entered a rainier season the water retention in the yard has been an eye sore, leaving us with no option for backyard furniture, is riding up the neighbor fences which will eventually lead to wood rot and has also created a big hole where our septic tank is. When reaching out to warranty since we are still within the year of buying, someone came out, we sent photos and eventually were told there was nothing they can do. My neighbor who also had the same issue had their property fixed free of charge by McGuinn homes so in reality there is something they can do but are choosing not to. When I emailed them back explaining how this is unacceptable and asked for some kind of effort/solution no one ever replied back to that email. I have called the warranty department office, and no one ever picks up the phone, when the answering machine comes on they even say to not leave a message as they do not listen to them. I am tired of not being able to put anything in my yard in fear of it being underwater then it rains. We want to enjoy our yard and property that we paid for. This builder has a history on drainage issues with many constructions sites. Even though the builder has added French drains to my neighbors yard they are still having issues along the line where out lot meets theirs, that's how bad the flooding gets on heavy rain days.

      Business Response

      Date: 05/10/2024

      Joel our warranty manager, was at your home Monday April 22, 2024, in the afternoon to assess the yard from the rain Sunday April 21, 2024. As the pictures show, the rain was gone by 48 hours after a rain and 72 hours.

    • Initial Complaint

      Date:06/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      McGuinn has not upheld any warranty obligations on our home. They have lied to us again, again, and again about warranty work. We have been sending frequent emails to McGuinn every since we purchased this house in December 2018. We were promised in September 2021 that the repairs would be completed. There have not been any results. Nothing but excuses, excuses, excuses from Mark and Sergio since September. ZERO WORK DONE! I would never recommend these crooks to anyone!!

      Business Response

      Date: 06/13/2022

      Business Response /* (1000, 5, 2022/06/06) */ We have called Mr. ****** and scheduled a meeting on Wednesday.

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