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Complaint Details
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Initial Complaint
01/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On or around November 12, 2023, I contacted the Respondent to get an inspection and quote for some roofing repair. The Respondent sent Cole Newport, Sales Manager to my home to inspect my room and provide an estimate. Mr. Newport stated Crosby could replace the missing shingles and repair the siding and assured me the work would be done seamlessly which is what they gauranteed. On or around December 18, 2023, late in the afternoon, the Respondent arrived replaced the missing shingles and sliding. The crew worked late into the evening, The next morning when I went out to see the work, the shingles weren't placed appropriately and they were a different color than the current shingles. I took pictures and emailed Mr. Newport. Mr. Newport called a day or so later informing me that due to the cold weather the shingles won't stick and there was some type of moss on my roof which caused the color differences. None of this was mentioned prior to me signing the contract. Mr. Newport and I discussed him coming out and viewing the work in person. On Tuesday, Jan. 2nd, I contacted the office and spoke with Mr. Crosby who told me he would come out personally to inspect the work on Wed. Jan. 3rd. He did not come by nor did he call. Resolution to me would be for them to correct the issue. However, if they choose not too, a refund so that I could pay someone to do the work correctly.
Business response
02/19/2024
We have not received any communication from her after we sent this explanation to her.
Mrs P****,
I have looked into the roof repair and checked out the concerns you raised regarding go color match issue. To better illustrate the reason the new shingles do not match as well as you may have hoped, I took photos using our drone. As you can see in the photos, the new shingles are very similar in color to what you had, but the main cause of discoloration is due to the immense algae buildup on the North Slope of the roof to the existing shingles. This is common for the North facing slope due to the fact that it gets the least amount of sun compared to the south slope. Unfortunately, we are not able to get the shingles to match any closer, but I can recommend a soft wash of your roof to clean the algae off.
Please review the photos and five me a call or email response with any questions.
Thanks
Collen Crosby
President, Crosby Roofing and Seamless Gutters
803-417-3887
www.crosbyroofing.com
1523 Sunset Blvd Suite E West Columbia, SC 29169Initial Complaint
02/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had Crosby Roofing and Gutters come out to replace some fascia and all of the gutters. I was deployed by the time they were able to get the work scheduled and completed. When I returned from my deployment, I noticed that the fascia was not installed correctly. I called the company and was scheduled to have someone inspect the fascia on 20 December. They never showed. I have called the office multiple times since. The recptionist keeps telling me they will have the owner call me back, but I never hear anything from them. I have still not been able to get this problem resolved.Business response
03/17/2022
Business Response /* (1000, 5, 2022/02/18) */ Mr. *******, I am sorry to hear about this experience and we will have this corrected asap. I will be reaching out first thing tomorrow morning to see what went wrong with the fascia board repair, and do what we can to get this corrected.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.