Reviews

We bought a playset from this location they brought a damaged slide for setup not sure if it was damaged in transit or what the issue was either way it originally wasn’t a big deal, the guys that installed it said they’d get us a new one. Well here we are over a month later with no communication from their end so we finally decided to call, I had to repeatedly call over and over for someone to answer their phone, when I finally got a hold of someone we set a date for them to come replace the slide. On the date we set they failed to show up or even call to reschedule… absolute trash customer service, after spending thousands on this system to have damaged equipment upon delivery then they can’t even fix their mistake just shows they do not care one they have your money. We will not be buying another product from this terrible company.

Its super unfortunate that I have to write this, but here we go. I purchased an expensive basketball goal for my son for Christmas to be installed at his moms house. We went in and paid cash for the goal and the install and had a date scheduled for the concrete anchor. The anchor date passed with no call, no text and they didnt show. We contacted the company and they informed us that the installer didnt show up to work that day which is fine, but we sat around waiting for them all day. They rescheduled for the 26th of December and this time they showed up. I met the guy there, he said nothing other than hes going to get to work. He spent a good amount of time there and the work was done fine. He never explained anything or said anything to us that day so we assumed all was well. The goal install took place on the 29th and it went pretty seamlessly. The issue came in at the end when we saw it and it was hanging 4' into the already small driveway (see photo). My sons mother questioned them and the installer even said it should have been moved back (have the video footage) but it was too late now. They left and we reached out to Rainbow for a solution. They have been a complete nightmare to deal with and told me today on the phone that we "should have known" to tell them to move the anchor. This is our first ever high dollar basketball goal, so how are we supposed to know where the anchor goes? No one from Rainbow ever told us that it would hang over that far, no dimensions or pictures were shown so now were out over $3000 and have to go to small claims court to try and reach a solution just so my little boy can play basketball. This company is a cash grab and cares not for customer satisfaction. They think this install is ok.........wont move it or take it back. Were now stuck with a $3000 useless goal.........please do yourself a favor and do NOT buy from them.

Hello! I apologize for the poor customer service that you received. Our distributors are independently owned companies. What company did you purchase the basketball hoop from and what brand? You can also call me direct at ************ to further discuss. Thanks!

Great guy! Great product! Rainbows are great playgrounds. Many have purchased and are thrilled to have them. Keep it up!

Thanks for the positive feedback! Building Childhood Memories for over 35 years! :)

Rainbow Play Systems of Illinois in Vernon Hills and the Rainbow Corporate Office provided outstanding service this year (2023) on our play set which we purchased in 2007. Our children and their friends used our 3 swing, 2 deck, slide and crows nest playset from ages 6 and 10 through current. The crows nest and decks fell into disrepair and needed replacement after a hard winter even after having re-stained the whole system pretty much annually. When I called the Vernon Hills store to ask about quoting how much it would cost in parts and labor to fix it, they directed me to file a warranty claim on the corporate website. After having done that and providing pictures of our set, the corporate office approved a warranty replacement of about half of our whole set, everything that needed to be fixed up. They shipped the parts to the Vernon Hills store for free and I had to pay only for installation of the new parts. The install was scheduled in advance and the team arrived on time, completed the work in under 4 hours, cleaned up everything and our set is pretty close to brand new! Rainbow stands behind their warranty, even after 16 years. The staff and management at the Vernon Hills store were very customer focused and the whole process was wonderful. One piece of advice to current and future owners, register your set and follow the warranty rules which will keep your set safe for play and also let you take advantage of repairs / replacements if you happen to need it.

Hello Barry, Thanks for the awesome review and kind words! We appreciate your business very much and hope your kids continue to enjoy their Rainbow Swing Set. Thanks!

This company promised life time guarantee on the structure of this unit.. after I reached out when I noticed pieces breaking and the wood beginning to dry rot.. they produced a bill over 1000 that would get them out to my property to up keep the set… never could give me a date.. and often reminded me how far I lived from headquarters causing it to be additional money.. I reached out this year.. and the manager chimes in and says the set is rotten and there is nothing they could do to help after putting over 5000 in what I thought was a lifetime set!

Hello, After reviewing your claim, it seems to me that you have been working with a Rainbow Distributor, who are independently owned companies. Rainbow Play Systems warranty doesn't cover any freight or labor charges on warranty replacement parts. Feel free to reach out to our customer service at 605-692-1500 for further assistance. Thanks!