Business ProfileforKlock Werks

I ordered a windshield from them, and the holes were clearly not aligned properly. It was flimsy and thinner than others. I returned it to them. They sent back the same windshield stating that it would work. I could tell they didn't even unwrap my packaging. I was shocked. After struggling with it for a few hours, I was finally able to get all the screws started, but the holes were clearly not aligned properly. It was extremely difficult, but I was able to secure the windshield screws based on factory specifications. Right after install, a large crack formed next to one of the screw holes. I was very careful not to over tighten the screws, and I feel the misaligned holes contributed to the issue. I notified the company and sent them pictures and told them I felt this particular windshield was defective and should be covered under their warranty. They replied stating it was my fault, and that they would not replace the windshield. The email from the company said, "that hardware cannot be tightened down at all." Their own instructions state that the screws should be tightened down based on factory specifications. So, their message to me contradicts their own instructions and clearly implies that the material they use for their windshields is fragile. This is concerning when we are talking about a motorcycle windshield. They said I could buy a new one at 50% off, but I would have to pay for shipping. Really? I felt based on how easy it cracked, it was too fragile and would not adequately protect me from rocks and debris on the highway. I asked them to simply refund me 50%, and I felt this was reasonable. But, they never responded and blew me off. Fellow riders, please be cautious when considering a windshield from Klock Werks. They look cool, but they will probably not protect you when you need it the most. They don't stand behind their product, and they probably don’t ride behind it either. They also blew off the BBB regarding my formal complaint. No surprise there.