ComplaintsforPathward Venture Capital, LLC
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Complaint Details
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Initial Complaint
07/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In mid-June, my 16 year old son received what would appear as a pre-paid credit card from Netspend. The language in the correspondence referenced: No cost to activate, No credit check, and no minimum balance required, and Earn cash back offers with Payback Rewards. The correspondence goes on to encourage direct deposit for payroll. I view these actions as predatory and they should be stopped immediately.Business response
07/12/2024
Resolution is attached
Dear ****** ****
Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
out to Pathward to clarify the action on your account. The response from Netspend is attached
herein.
Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
contact information on the attachment.
Sincerely,
Pathward Customer ServiceInitial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased some accounts from a site called *************** I used my ****** debit card. The site claimed to be 100% safe, and vets its sellers. I purchased 4 accounts ranging from 59 dollars, to 120. You receive the information by email . If you dont physically go on the site and hit accep, it is automatically done by playerauction. Ofc I logged into the accounts and in a few days the seller took them back over and changed all of the log in info. Basically scamming me out of the money. 268 dollars. I contacted ****** and said I was scammed. They did a investigation and decided I wasnt scammed. I accepted the deal. Even though the company automatically completes the deal. Beware using this debit card. They will not back you. Just scammers. Will not be using h@r block for my refund anylonger either. If this is the company they choose to do business with. I cannot get into my ************* account. I have been locked out because I initiated a chargeback. Not a practice of a nonguilty company at all. I cannot get info iof my orders and corresponding emails with them.Business response
07/09/2024
Resolution is attached
Dear **** *********
Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
out to Pathward to clarify the action on your account. The response from HRB is attached herein.
Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
contact information on the attachment.
Sincerely,
Pathward Customer ServiceInitial Complaint
06/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Purchased a prepaid visa card as a gift and when the recipient went to use it less than one week later, found that someone else had registered the card and had spent all but .25 of the card. Contacted Pathward twice & was informed they would send me an email asking for additional information to move forward with a claim. Have never received said email.Business response
06/24/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ###-###-####.Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In mid-May I purchased a ******* Gift Card (****) with $70 loaded on to the card, for my daughter to use for purchases in phone apps. The card is not able to be used for the purpose intended (it doesn’t work). I have contacted the number on the card multiple times and keep getting told it will take 7-10 business days to process the refund. This is what I have been told weekly for the last 5 weeks. I have spoke to multiple customer service supervisors over the last 5 weeks. I keep getting the same story. I just want my money back. It seems they are running me in circles and I don’t have time for that with two kids and a wife battling breast cancerBusiness response
06/12/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ###-###-####.Initial Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On December 19, 2022, I purchased a ChooseYourCard.com gift card, which allows the customer to select from multiple merchants. In December 2023, we attempted to use the card and removed the bottom strip to reveal the card number. When the strip was removed, the first four (4) digits of the card were also removed (photo attached) which rendered the card unusable since the first 4 numbers were unreadable. On December 28, 2023, I contacted their customer service line (###-###-####) and requested that a replacement card be issued. The customer service representative confirmed that the card had not been used and stated that a replacement card would be issued. Since then, I have not received a replacement card. The merchant claims they have re-issued the card and have confirmed my mailing address each time, but I have not received anything. I also requested that the merchant send the replacement card via FedEx or UPS so that the package could be tracked and offered to cover the expense. Case ID: ******** Dates that the merchant alleges that the card was replaced: 12/28/2023, 3/11/2024, 3/25/2024, 4/3/2024, 4/30/2024.Business response
06/17/2024
Resolution is attachedInitial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was issued a $100 Visa Rewards card via the company YourRewardCard.com. The expiration date is 05/24. I attempted to use the card multiple times on a website for a purchase prior to the card expiring on 5/31/24. When payment was to be made, the card payment would not process at 10:32 pm on 5/31/24. I called the company to resolve the issue. Customer service said he sees I tried to use the card at **********, knowing which store I tried to use it at before even telling him, and told me there is a security block on my card and to wait 15 or 20 minutes to reprocess the payment. I attempted to place the order again at approximately 11:28 pm on 5/31/24. The payment using the issued $100 Visa Rewards card would not process again. The representative said that he sees I tried to use it again and that I should wait another 24 hours before processing the order and payment again which would be on 6/1/24. The customer service representative stated he would type the notes on my account. I again called the phone # for ******************* ** ************* the customer service company that handles the corporates cards. On 6/1/24 at 6:05 pm, I called the company for my account Visa and they then proceeded to tell me the card is expired and they don't see any transactions on my card except trying to use it again after the expiration date. I asked to speak to a supervisor, ***, and he stated the same thing and he stated he did not see any transactions on my card. I told him that all that he is saying is untrue, that their customer service rep I spoke to on 5/31/24 could see where I tried to use my card before I even told him, that I have prove on my cell phone via call log that I spoke to their company along with the all the times, I have print outs on my card along with a date and time stamp, and that I have proof that I attempted to use the card prior to expiration, and the block they had against me using my $100 gift card prior to expiration date. Case is ******** ***************Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Money continues to come up missing and/or never posted to my account which is funded by the FEDERAL GOVERNMENT for SSI Income and is FDIC. When a complaint is filed it’s always denied until the one on 04/11/24 which was never credit but 98 transactions were slated to do so, since the ONLY “money in” as they call it is from the FEDERAL GOVERNMENT for SSI INCOME PAYMENTS I WOULD LIKE THIS MATTER HANDLE WITH EXTREME PREJUDICE AND QUICKLY RECTIFIED.Business response
06/11/2024
Please review attached.
Dear ****** ****,
Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
out to Pathward to clarify the action on your account. The response from ******** Corporation is
attached herein.
Should you have continued concerns please do not hesitate to reach out to Pathward or utilize the
contact information on the attachment.Customer response
06/11/2024
Complaint: ********
I am rejecting this response because: Due to the attachments in the first complaint it clearly states I am to receive all those as a credit back and if not I will have no problem forwarding this to whatever police department to have it further pursued in court if need be
Sincerely,
****** ****Business response
06/12/2024
Hello ***** *****
Thank you for your reply. Per ********** resolution, the disputes were denied. They provided reasons for the denial, reviewed the dispute, and they stand by their decision. We understand any further steps you need to take. We do recommend contacting Netspend directly by responding to the email they sent in June or contacting their corporate office at ###-###-####. Pathward is unable to assist with this matter any further.
Thank you,
Pathward Customer Service
Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 19 2024 ******** daily reversal to my account for $39.00 serve.com claim the data that they have not received it ******** has contacted me constantly about the money but serve.com the customer service Representatives seem to not be very knowledgeable about how the how did everything works so they're telling me that ******** is lying and I do that's just contacting me giving me a refund number to track for them and so they can call them on freeway but they just refuse to help me the car services is a terrible terrible terrible place to call and I don't understand they should close that down that I don't understand they used to be able to help you now you can't even get help from the customer service for your you mean it better in this prepaid cards anymore so I'm just going to upload the information that that the emails that do that sent to me so I just want to reversal back to my card and then once I get that my money off that card I'm going to shut my card down thank youBusiness response
05/20/2024
The Visa Card Account noted in this complaint is issued by Pathward, N.A. It is a product managed and serviced by Pathward, N.A. Please forward this complaint to Pathward, N.A. for research and response.Re: Better Business Bureau Case No. ******** Dear. *** ******** Receipt of the above styled inquiry is hereby acknowledged. We have reviewed the issue with your Serve Pay As You Go Prepaid **** card. You initially contacted us May 3, 2024 regarding a billing dispute with the merchant ********. A chargeback has been submitted in an attempt to recover the funds on your behalf. The final resolution of your claim will be completed as quickly as possible, but no later than August 1, 2024. We will submit the results of our investigation to you in writing within three business days after the investigation is completed. We place a great deal of importance on customer satisfaction and want to be sure our customers have a positive experience with our product. Please call if you have any questions, or if we may be of further assistance in any way.Business response
06/10/2024
Resolution attached.Initial Complaint
05/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
THIS COMPANY PLACED A BLOCK ON MY ACCOUNT BECAUSE A MADE AN INTERNAL TRANSFER OF 224.00.THIS MAKES NO DAMN SENSE.SO THEN ALL THE MERCHANTS I MADE A PAYMENT WITH THAT DAY GOT NOTIFICATION FROM THIS BANK THAT MY ACCOUNT IS NO LONGER ACTIVE.PATHWARD/NETSPEND REMOVED THE BLOCK ON APRIL 1ST BUT DID NOT ALERT THE BANKS THAT THEY TOLD MY ACCOUNT WAS NO LONGER ACTIVE,THAT THEY REMOVED THE BLOCK AND THAT THE ACCOUNT IS NOW ACTIVE.BECAUSE OF THIS I CANT MAKE ANY PAYMENTS ON ANYTHING BECAUSE THEY REPORTED MY ACCOUNT INACTIVE WHEN INDEED IT IS ACTIVE.THIS IS AFFECTING MY LIVELIHOOD AND I WONT HESITATE TO FILE A FORMAL COMPLAINT WITH THE AG IF THIS IS NOT FIXED IMMEDIATLEY.Customer response
05/31/2024
I spoke with ********* ******* at pathward,who finally took care of the issue after countless encounters with csr's. Thank you maam.Business response
06/05/2024
Attached is the response for reference.Initial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They sent me a debit card with money on it I used it 4 times the 5 time about to use it All of my money is gone. I was left with . 21 cents.. NO INVESTIGATION NOTHING BUT A DENIAL LETTERBusiness response
05/29/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ###-###-####.
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Customer Complaints Summary
933 total complaints in the last 3 years.
298 complaints closed in the last 12 months.