ComplaintsforPathward Venture Capital, LLC

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Initial Complaint
05/26/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My daughter purchased a $50 gift card for my wife and me as a Christmas present. We indicated we wanted to redeem it for a *** ******* gift card. Our local restaurant has closed so we were unable to use it. I requested the card be switched to a *** ***** card. In its website advertisement, GiftCards.com touts its superior customer service. Such is not the case. Their reply was to classify the case as "closed" without offering any feedback.
Customer response
06/07/2024
The company opened and closed the case several times before finally offering a substitute Visa gift card for the same dollar vale ($50) as the original *** ******* gift card. This process took so long that I had already given the *** ******r card to a relative living in a city where *** ******* was still open. Please close the case and thank you for your assistance.
Business response
06/11/2024
Attached is the resolution for reference.
Initial Complaint
05/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a serve card for credit or ATM use which MetaBank is responsible. Serve won’t let me register the card and won’t let me close the bank account and get a check. I have a receipt and have spent no money off it and can’t except at maybe ******* and ****** I was told. That fraud and a monopoly of some kind since the card says you can use it anywhere visa is excepted. They refuse to give me an account and are holding my money or forcing me to ignore small businesses or places I can afford. Refused to close a bank account which is probably how they are driving stocks up forcing accounts to stay open and refused to send a check.
Business response
05/28/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ###-###-####.
Initial Complaint
05/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
5/21/24 7:10pm purchased a spendwell card at dollar general #**** in Somerset Ky. I have my receipt, transaction number etc. I paid 300 $. Well it’s been declined in every transaction their website has been down. When it came back up entered all my info to register it thinking this was the problem well it stated we don’t like delivering bad news but your account can’t be opened at this time. So now we take customer service route. They tell me everything looks good on their end they see the 300$ and theirs nothing to be done.
Business response
05/28/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call *************
Initial Complaint
05/23/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I obtained a ******** Credit Card issued by Pathward. The card was linked to my cash account at ********. I used the card locally for groceries and gas. My last charge was in December. In April I checked the card statement and discovered 4 fraudulent charges had been made in March. All the charges are very strange things that I would never order. All originate from Nigeria. I immediately called the number on the back of the card and informed them of these fraudulent charges. I was told that they would issue provisional credits and deactivate the card. Subsequently they have sent me numerous emails saying they are denying my claim because I "benefited from the transaction" I have repeatedly informed them that I do not know these merchants and have never done any business with them. I demanded to see what documentation they used to deny my claim. Now they sent me an email on each claim saying "see the attached documents" and there are no attatchments! These charges should have benn declined in the first place. Coinbase Card told me to contact the merchants. I tried to google them and had no luck contacting them except for Iskysoftic who could not find a record of any transaction with this card. March 5 Emarse Skincare $250.00 This is skin products for dark skinned women. I am white! Never heard of them and never ordered or received anything from them. March 7 Urbangarb $300.00 Checking on google, this domain is for sale. The commpany evidently does not exist. March 8 Iskysoftic $250.00 I spoke with someone at this company. They have no record of any transaction with that card. March 11 MeSign $50.00 This website is in Chinese. Don't know what they do. Total of 850.00. I need these claims approved and credits made permanent.
Customer response
06/03/2024
The company has not responded personally to me, however I filed a compaint with CFPB and the company responded to them that the credits have been issued and the compalint is now closed. Thank you for folowing up.
Initial Complaint
05/22/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Received 2 Porte Debit Visa cards in the mail (one for my husband, one for myself). I have attempted to have these closed by emailing and phoning Metabank. They will not assist me! We did not request this visa cards, obvious identify theft. **** ********* card #
Business response
06/03/2024
Resolution attached.
Customer response
06/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
05/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was scammed out of my money! My taxes were deposited into their bank mid February. I made a purchase totaling $511 and left a balance of $166.80. The next morning I woke up to a balance of -$501. They adjusted it in April my balance is now back to 166.80. Now they won’t let me access my funds. They want me to pay $501 dollars to access my funds.
Business response
06/05/2024
Resolution is attached
Re: BBB Complaint
Case # ********

Dear ******* ********

Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
out to Pathward to clarify the action on your account. The response from HRB is attached herein.

Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
contact information on the attachment.

Sincerely,

Pathward Customer Service
Initial Complaint
05/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have just been trolled by MetaBank and/or whichever number is on the back of the gift card they issue/finance in relation to a problem of being unable to use the last $0.44 on the card. I was given an error or rejection message when using this money and was told to contact my card issuer. I contacted the card issuer at ********** and had repetitive nonsense spouted at me for no purpose other than to insult me and waste my time, and to discourage me from getting my $0.44. I am now owed a check of both $0.44 and the service fee paid for this gift card. I have even filed a CFPB complaint in regard to this issue but I did not receive a response. T*** ** * ********** *** *** ***** ***** ****** *** ****** ** *** * ******** **** ******* *** **** ***** ****** *** ******
Business response
05/15/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, c*** *************
Customer response
05/16/2024

********** ********

I am rejecting this response because:
The business is engaging in trolling , harassment, and fraud. I called the phone number they just gave me. They then denied that they advised me to call and said that they only respond in writing. However, the business responded in writing and advised me to call. Therefore, the business is attempting to trap me in an infinite loop of responding in writing and telling me to call them, and then, on the call, denying that they advised me to call them, and saying they respond in writing, followed by a response in writing that advises me to call, and then, this is repeated as many times as is necessary in order to destroy the jaw joint of their prey.

********** ***** ******
Initial Complaint
05/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 04-29-2024 I noticed that I had a numerous amount of unauthorized transactions from a cash app. Was told after 10 business days that id be receiving a provisional credit and I haven't. They tell me different things all day, a few Even lied I just want my money back that was stolen from me. They keep telling me wait on an investigation to complete but it's been 10 days and no money. Changing my bank this is so unprofessional, and they don't seem to care, on top of them already being linked to fraud I don't know what else to do
Business response
05/16/2024
Resolution is attached
Initial Complaint
05/08/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased a Vanilla Visa Gift Card (paid $53.95), issued by Pathward NA on 4/9/24 (from Walmart). Experienced an issue with Card/unable to use. Contacted Vanilla Visa, via telephone number listed on card (833) 322-6760. Company cancelled card and promised to issue refund of $50, via check. Followed up with company weekly 4/18; 4/26; 4/29; 5/4 and was given same "Script" with no individual ever able to provide date on which check was mail--indicating no check has been processed lest not mailed to me. Contacted card issuer/Pathward NA, per attached email 5/4/24 and followed instructions to call (833) 350-0506; spoke with someone who said his name was David and said he would have person from appropriate Department return my call. No one has called and, possibly, David blocked my telephone number, being that now when I attempt to follow up using the same telephone number no one answers. Based on this experience, I believe the parties are engaging in fraud. The only resolution is a Refund of my $53.95.
Business response
05/09/2024
Hello ******** ********,
We're unable to identify the account with the name, address, and details provided. We are committed to helping you, but gift cards can be difficult to locate without the account information. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or screenshot of the front and back of the card. For a quicker resolution, email the information directly to [email protected]. We can assure you that you have not been blocked from calling Pathward's number. We apologize that your call was not answered. Feel free to call ###-###-#### for direct assistance and mention this BBB complaint.
Thank you,
Pathward Customer Service
Business response
05/24/2024
Resolution is attached
Customer response
05/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Also, I appreciate Vanilla Visa/Pathward finally refunding my money. Unfortunately, on April 9, 2024, upon experiencing and reporting the referenced issue and believing that Vanilla Visa would act in good faith and refund my money, I purchased a second card the next day. However, I decided against making the online purchase, so the card is still in my possession. It is my hope that when I decide to use it, the same issues, including these actions to obtain my refund are not encountered.

Sincerely,

******** ********
Initial Complaint
05/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
see attached I have had ongoing billing issues
Business response
05/24/2024
Resolution is attached
Customer response
06/11/2024
see consumers rejection regarding collection
Business response
06/12/2024
Dear ****** ****** and the BBB,
These appear to be 2 separate issues. Pathward and the issue with your closed AAA account do not have anything to do with the Florida Department of Transportation letter you received that you included in your rebuttal. If there's an issue with the FDOT, you need to file your complaint with them directly. The FDOT letter you included appears to have been mailed directly to you and not via the BBB. If your claim is that the BBB involved them in this case, which we're not seeing any attachments from them included and it was not part of the response Pathward sent to you, then you need to contact the BBB directly. Responding to this complaint just keeps the complaint with Pathward open. To be clear, this complaint does not involve the FDOT, there was nothing included with the complaint or the response about the FDOT, and Pathward considers this matter closed. Please contact the FDOT or the BBB directly outside of this complaint if there are further issues with either.
Thank you,
Pathward Customer Service

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