ComplaintsforPathward Venture Capital, LLC

• Initial Complaint

  06/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased a prepaid visa card as a gift and when the recipient went to use it less than one week later, found that someone else had registered the card and had spent all but .25 of the card. Contacted Pathward twice & was informed they would send me an email asking for additional information to move forward with a claim. Have never received said email.

  Business response

  06/24/2024

  We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ###-###-####.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In mid-May I purchased a ******* Gift Card (****) with $70 loaded on to the card, for my daughter to use for purchases in phone apps. The card is not able to be used for the purpose intended (it doesn’t work). I have contacted the number on the card multiple times and keep getting told it will take 7-10 business days to process the refund. This is what I have been told weekly for the last 5 weeks. I have spoke to multiple customer service supervisors over the last 5 weeks. I keep getting the same story. I just want my money back. It seems they are running me in circles and I don’t have time for that with two kids and a wife battling breast cancer

  Business response

  06/12/2024

  We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ###-###-####.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On December 19, 2022, I purchased a ChooseYourCard.com gift card, which allows the customer to select from multiple merchants. In December 2023, we attempted to use the card and removed the bottom strip to reveal the card number. When the strip was removed, the first four (4) digits of the card were also removed (photo attached) which rendered the card unusable since the first 4 numbers were unreadable. On December 28, 2023, I contacted their customer service line (###-###-####) and requested that a replacement card be issued. The customer service representative confirmed that the card had not been used and stated that a replacement card would be issued. Since then, I have not received a replacement card. The merchant claims they have re-issued the card and have confirmed my mailing address each time, but I have not received anything. I also requested that the merchant send the replacement card via FedEx or UPS so that the package could be tracked and offered to cover the expense. Case ID: ******** Dates that the merchant alleges that the card was replaced: 12/28/2023, 3/11/2024, 3/25/2024, 4/3/2024, 4/30/2024.

  Business response

  06/17/2024

  Resolution is attached 

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was issued a $100 Visa Rewards card via the company YourRewardCard.com. The expiration date is 05/24. I attempted to use the card multiple times on a website for a purchase prior to the card expiring on 5/31/24. When payment was to be made, the card payment would not process at 10:32 pm on 5/31/24. I called the company to resolve the issue. Customer service said he sees I tried to use the card at **********, knowing which store I tried to use it at before even telling him, and told me there is a security block on my card and to wait 15 or 20 minutes to reprocess the payment. I attempted to place the order again at approximately 11:28 pm on 5/31/24. The payment using the issued $100 Visa Rewards card would not process again. The representative said that he sees I tried to use it again and that I should wait another 24 hours before processing the order and payment again which would be on 6/1/24. The customer service representative stated he would type the notes on my account. I again called the phone # for ******************* ** ************* the customer service company that handles the corporates cards. On 6/1/24 at 6:05 pm, I called the company for my account Visa and they then proceeded to tell me the card is expired and they don't see any transactions on my card except trying to use it again after the expiration date. I asked to speak to a supervisor, ***, and he stated the same thing and he stated he did not see any transactions on my card. I told him that all that he is saying is untrue, that their customer service rep I spoke to on 5/31/24 could see where I tried to use my card before I even told him, that I have prove on my cell phone via call log that I spoke to their company along with the all the times, I have print outs on my card along with a date and time stamp, and that I have proof that I attempted to use the card prior to expiration, and the block they had against me using my $100 gift card prior to expiration date. Case is ******** ***************

  Customer response

  06/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  ****** *****

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Money continues to come up missing and/or never posted to my account which is funded by the FEDERAL GOVERNMENT for SSI Income and is FDIC. When a complaint is filed it’s always denied until the one on 04/11/24 which was never credit but 98 transactions were slated to do so, since the ONLY “money in” as they call it is from the FEDERAL GOVERNMENT for SSI INCOME PAYMENTS I WOULD LIKE THIS MATTER HANDLE WITH EXTREME PREJUDICE AND QUICKLY RECTIFIED.

  Business response

  06/11/2024

  Please review attached. 

  Dear ****** ****,
  
  Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
  out to Pathward to clarify the action on your account. The response from ******** Corporation is
  attached herein.
  
  Should you have continued concerns please do not hesitate to reach out to Pathward or utilize the
  contact information on the attachment.

  Customer response

  06/11/2024

   
  Complaint: ********
  I am rejecting this response because: Due to the attachments in the first complaint it clearly states I am to receive all those as a credit back and if not I will have no problem forwarding this to whatever police department to have it further pursued in court if need be
  
  Sincerely,
  
  ****** ****

  Business response

  06/12/2024

  Hello ***** *****

  Thank you for your reply. Per ********** resolution, the disputes were denied. They provided reasons for the denial, reviewed the dispute, and they stand by their decision. We understand any further steps you need to take. We do recommend contacting Netspend directly by responding to the email they sent in June or contacting their corporate office at ###-###-####. Pathward is unable to assist with this matter any further.

  Thank you,

  Pathward Customer Service

   

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 19 2024 ******** daily reversal to my account for $39.00 serve.com claim the data that they have not received it ******** has contacted me constantly about the money but serve.com the customer service Representatives seem to not be very knowledgeable about how the how did everything works so they're telling me that ******** is lying and I do that's just contacting me giving me a refund number to track for them and so they can call them on freeway but they just refuse to help me the car services is a terrible terrible terrible place to call and I don't understand they should close that down that I don't understand they used to be able to help you now you can't even get help from the customer service for your you mean it better in this prepaid cards anymore so I'm just going to upload the information that that the emails that do that sent to me so I just want to reversal back to my card and then once I get that my money off that card I'm going to shut my card down thank you

  Business response

  05/20/2024

  The Visa Card Account noted in this complaint is issued by Pathward, N.A. It is a product managed and serviced by Pathward, N.A. Please forward this complaint to Pathward, N.A. for research and response.Re: Better Business Bureau Case No. ******** Dear. *** ******** Receipt of the above styled inquiry is hereby acknowledged. We have reviewed the issue with your Serve Pay As You Go Prepaid **** card. You initially contacted us May 3, 2024 regarding a billing dispute with the merchant ********. A chargeback has been submitted in an attempt to recover the funds on your behalf. The final resolution of your claim will be completed as quickly as possible, but no later than August 1, 2024. We will submit the results of our investigation to you in writing within three business days after the investigation is completed. We place a great deal of importance on customer satisfaction and want to be sure our customers have a positive experience with our product. Please call if you have any questions, or if we may be of further assistance in any way.

  Business response

  06/10/2024

  Resolution attached.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  THIS COMPANY PLACED A BLOCK ON MY ACCOUNT BECAUSE A MADE AN INTERNAL TRANSFER OF 224.00.THIS MAKES NO DAMN SENSE.SO THEN ALL THE MERCHANTS I MADE A PAYMENT WITH THAT DAY GOT NOTIFICATION FROM THIS BANK THAT MY ACCOUNT IS NO LONGER ACTIVE.PATHWARD/NETSPEND REMOVED THE BLOCK ON APRIL 1ST BUT DID NOT ALERT THE BANKS THAT THEY TOLD MY ACCOUNT WAS NO LONGER ACTIVE,THAT THEY REMOVED THE BLOCK AND THAT THE ACCOUNT IS NOW ACTIVE.BECAUSE OF THIS I CANT MAKE ANY PAYMENTS ON ANYTHING BECAUSE THEY REPORTED MY ACCOUNT INACTIVE WHEN INDEED IT IS ACTIVE.THIS IS AFFECTING MY LIVELIHOOD AND I WONT HESITATE TO FILE A FORMAL COMPLAINT WITH THE AG IF THIS IS NOT FIXED IMMEDIATLEY.

  Customer response

  05/31/2024

  I spoke with ********* ******* at pathward,who finally took care of the issue after countless encounters with csr's. Thank you maam.

  Business response

  06/05/2024

  Attached is the response for reference.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They sent me a debit card with money on it I used it 4 times the 5 time about to use it All of my money is gone. I was left with . 21 cents.. NO INVESTIGATION NOTHING BUT A DENIAL LETTER

  Business response

  05/29/2024

  We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call ###-###-####.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am requesting assistance with receiving the payment owed to me totaling $750.00. On 17 April 2024 I purchased two ******* gift cards from the **** ******** store located in Ft. Jackson, SC. Sometime that evening I lost both of the cards. ON 18 April 2024 I contacted the ******* gift card company at phone number ###-###-####. When I called I spoke with a customer service rep that told me that I could not receive a refund On either 18 or 19 April 2024 I contacted the ******* gift card company again at the same number, and when I spoke with another customer service rep, I was given instructions on how to get a refund. The instructions that I received went as follows; photo copy 1 copy of the purchase receipt, 1 copy of each gift receipt with the gift card number, and a copy of my driver license, then email it to [email protected]. on Sat, Apr 20, 2024 at 4:51 PM I sent an email to the ******* Gift card company stating that I had lost two of my gift cards in the amount stated previously. On Sat, Apr 20, 2024 I received an automated message that I would receive my card in 30 days. I did not receive my cards so I called in to place an inquiry approximately 35 days after April 20th 2024. I was told that I did not send in the documents. I send the documents again. I called approximately 72 hours later and to check the status again, and again I was told that they did not receive the documents. I asked to speak with a supervisor and when I spoke with a supervisor I was told that the claims department did receive my documents and my case was escalated. I called yet again on May 22, 2024 and I was told again that my claim was escalated. I also sent an email again with my information requesting an update however, I am only getting a automated message. I believe that the company is trying to steal my money and I would like the BBB to investigate this matter. resolution: receive my full refund and fine the company for false advertisement. I

  Business response

  06/10/2024

  Resolution attached

  Dear *** ******,
  
  Receipt of the above styled inquiry is hereby acknowledged. We have reviewed the issue with
  your ******* **** Gift Cards.
  
  We understand that you never received your refund. Please know that we take concerns from
  cardholders very seriously. We sincerely apologize for the delay and appreciate this being
  brought to our attention as it is not our standard. A refund check of $750.00 has been
  expedited via ***** tracking no. **** **** ***** Based on our records, the check was
  delivered on June 4, 2024.
  
  We place a great deal of importance on customer satisfaction and want to be sure that our
  customers have a positive experience with our product. Please contact us if you have any
  questions, or if we may be of further assistance in any way.
  
  Sincerely,
  Pathward Customer Service
  

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My payroll check was directly deposited into my account with *** ***** by Metabank who is under Pathward N.A. on Wednesday, May 2, 2024. After I returned home I began receiving message after message that my account was being depleted. I signed onto my account and saw that I only had $16 left in my account. It was to late to call customer service so I reported my card stolen even though I had my card in my possession. I knew someone had gotten ahold of my account info because my money was gone. The next day I filed a dispute for the transfers and the 2 service charges they added to my acct. for employee assisted transfers to an outside acct. with my name on it. They told me that all of my money that had been stolen was moved to the other acct. and I told them I don't have another acct. They said they would do an investigation and let me know by May 16th if my claim was valid or denied. On the 16th I was denied my claim and told I had to call and request the letter explaining their findings. I called and requested the letter and today I was told via email that I won't receive it until May 30th. After I receive the email then I have to call and request to speak to one of the investigators to dispute their findings. All I want is my money back. I am attaching the letter of determination I received and the screenshot of the charges that were added and the money transfers.

  Business response

  06/04/2024

  Resolution attached.

  Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching out to Pathward to clarify the action on your account. The response from NetSpend Corporation is attached herein. Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the contact information on the attachment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩