ComplaintsforPathward Venture Capital, LLC
Bank
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Complaint Details
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Initial Complaint
09/28/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was informed on sept 3 2021 that meta bank had possession of 2 of my stimulus checks which they send out on a debit card by the IRS . WHEN I called meta bank they confirmed this and issued 2 cards that they sent out that day to be recievd by me on the 21st of same month. It is now the 29th of sept. And still no cards. When I call they say its out of their hands or the system keeps hanging up on me in the middle of the call. This is ridiculous. I am about to be evicted. They offer no help at all.Business response
10/18/2021
Business Response /* (1000, 5, 2021/09/30) */ MetaBank is unable to locate an EIP card with the information provided. Please reach out to the IRS and get routing number, account number, and/or trace number for the deposit. If unavailable, provide full social security number.Initial Complaint
09/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I only received half of the Economic Impact Payment from Metabank. The IRS is stating that I received $**** for the stimulus funds but Metabank only issued me $***. I can never get a representative of Metabank on the phone when I call and when I reached out through email, it was less than helpful. Metabank asked me to provide the routing number, account number, and trace number of the payment from the IRS. The IRS replied to me by saying they would not know this information because it was Metabank who issued the payment. I get absolutely no help from Metabank to remedy this situation.Business response
11/22/2021
Business Response /* (1000, 5, 2021/09/28) */ We are unable to locate an account with name and address provided. If routing number and account number are unavailable, please provide 16 digit card number or social security number. Consumer Response /* (3000, 7, 2021/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not post my ss# on the bbb website. Can Metabank provide a number to me where I can speak to a customer service representative instead of a robot. Business Response /* (4000, 11, 2021/11/09) */ Please call us at ************. This will go directly to a representative.Initial Complaint
09/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
One of our bank accounts was compromised to open a MetaBank account. We are working with our financial institution for a formal investigation. In the interim, our bank has encouraged us to contact MetaBank to help us determine when an account was opened up using our name and from where this fraud occurred. I have tried 10 different phone numbers listed for the bank to include a number listed with the *********** Downtown Chamber of Commerce and I still can't get a live bank representative on the line. The lines will automatically hang up, on an online chat from the supposed bank, I was asked to enter my credit card and pay $* to speak with someone. How can a financial institution insured by FDIC operate in ways that appear illegitimate or possibly fraudulent? I need a MetaBank Manager to phone me ASAP or I will also be filing a complaint with the FDIC. I need help with resolving the fraud that has taken place with this bank.Business response
10/13/2021
Business Response /* (1000, 5, 2021/09/14) */ MetaBank is unable to locate an account with the information provided. Please provide 16 digit card number or routing number and account number used for deposits. If both are unavailable, please provide name and address that the account is registered under. Consumer Response /* (3000, 7, 2021/09/15) */ I was able to communicate with MetaBank.Initial Complaint
08/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Meta bank debit card has not worked in the past three months, I would prefer to use my checking account to receive my Stumulus check I have reported this problem with Consumer Financial Protection Bureau and ********** office of the Attorney General. I am going to report Meta Bank for fraud.Business response
09/27/2021
Business Response /* (1000, 5, 2021/08/26) */ MetaBank is unable to identify the account referenced in the complaint. Please verify that MetaBank is the bank name on the back of the card and provide the full 16 digit account number. Consumer Response /* (3000, 7, 2021/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The debit card that I have with $**** dollars stulumus money from Internal Revenue. Business Response /* (4000, 9, 2021/08/31) */ Thank you for contacting Metabank, N.A. We are financial services company and bank that sponsors prepaid debit card companies, tax companies, and some business banking products through other companies and divisions. I apologize, but I am unable to assist you with the information you have provided so far. Please provide the full 16 digit account number so we can assist you further.Initial Complaint
08/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've been getting direct deposits for 3.5 years from my same work now they need to verify my identity and verify my work deposits. I submitted all requested docs on the 10th and they make me call every day to get no answers. They said 7 business days but nothing for 16 days. They sent back my last direct deposit from my work and then send me an email saying they never received it. But they did just declined it. I need money ASAP . Please helpBusiness response
09/27/2021
Business Response /* (1000, 5, 2021/08/26) */ WE ARENT ABLE TO FIND CH ACCOUNT INFO. WE WILL NEED THE 16 DIGIT CARD NUMBER OR THE COMPLETE ACCT/RT NUMBER TO LOOK UP CH INFORMATIONInitial Complaint
08/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The atm machine at ************** in ********* on *********** and *************** took my money and did not allocate funds to me. They are impossible to reach and say they have 15 days to respond all they while they are getting intrest on the money they stole. I have no funds cannot travel to a job that I just got and no one believes that a atm ripped me off. I demand my funds replaced asap as well as the ** cent transaction fee and money for mental anguish. They sum they stole is ** dollars, it doesn't seem like much but it was all the money I had and now I lost my job.Business response
09/27/2021
Business Response /* (1000, 5, 2021/08/26) */ MetaBank is unable to locate an account with the information provided. If MetaBank is the bank name on the back of the card, please provide the full 16 digit account number.Initial Complaint
08/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have a complaint against MetaBank due to stimulus money that that was owed to me that I did not receiveBusiness response
09/03/2021
Business Response /* (1000, 5, 2021/08/13) */ We are unable to locate an account with the information provided. In order to locate the missing EIP funds, please provide the routing number and account number that the IRS used for the deposit(s). If the consumer doesn't have that info, contact the IRS.Initial Complaint
08/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have recorded phone calls that I made with both **** and ************- both companies associated with Metabank.  Both companies have told me that I have to get permission from ********** to have my **** Business Card closed and get the remaining balance sent to me in the form of a check. ***************************************************.  I will sue Metabank in all courts and complain to all agencies until I get my funds released to me.  I want a check ***************** to me and I will pay for it.  I just want my relationship with ****, Metabank and ************ to end.  Brian *********** *************************** ****************** ********* ********Business response
09/01/2021
Business Response /* (1000, 5, 2021/08/10) */ We are unable to locate an account for Luann ***** with the information provided. If this is for an account in Luann ******* name, please provide the full 16 digit account number. If this is for Brian ***********, ******************** spoke to Mr *********** and is in the process of resolving his situation. We're unable to provide more information in this complaint since it's not under Mr ************* name.
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Contact Information
Customer Complaints Summary
943 total complaints in the last 3 years.
302 complaints closed in the last 12 months.