Customer ReviewsforPathward Venture Capital, LLC

I received a letter telling me that I was denied a line of credit from this company but I have never heard of this company and I did not apply for a line of credit with them. I received an email only and I suspect it's possibly a phishing scam. Any help would be appreciated.

Pathward would like to offer assistance. Please call Pathward directly at 833-350-0506 for direct assistance..

I bought a prepaid gift card to use online to keep my debit card safe from being compromised as it has been very often over the past year. This card has been rejected for use on the popular online payment sites so I have not been able to use the $100 that I paid for the cruddy card and I am disabled and have a difficult time going places in person to purchase necessities.. Total waste of money, don't purchase any of their cards unless you're positive that it will work for what you need them for!

Pathward would like to offer assistance. Please call Pathward directly at 833-350-0506 for direct assistance..

This was a decent company to maintain a Check Card through back in 2011 when I was first set up with my account, and I have been happy with it for a long time. This service has gone so downhill in the last couple years that I am at my final straw. It started when their app was updated about six months to a year ago, and hasn't worked right since. The balance is rarely right, the app glitches out about half the time, and no amount of star reviews on the Google Play store, direct complaints, etc. have yielded a fixed result. It's a "known problem" that they are always working on. Well, today was the final straw. The outage happened with CrowdStrike, and no one knew how much it affected until it was too late. Turns out one of the items affected was a POS system used at my work, which I used not knowing that it was affected. My account was charged $3.10 consistently afterward, and I am not $162 in the hole. That was the grocery money I needed for my kids. I called the bank immediately, explained what happened, how it happened, and the circumstances. I was told it'd take 7 business days to reverse. When I asked to speak to a manager, I was put on hold and then told to call back in 30 minutes because the manager was busy, instead of just being told it'd be a while and left on hold in a que. I've had issues with this particular service for the last few years, and that was it. That is what will send me to seek out another bank I know would try to make matters right. I'm done. Use this service at your own risk.

Pathward would like to offer assistance. Please call Pathward directly at 833-350-0506 for direct assistance..

SRAY AWAY AT ALL COST very unprofessional and very inconvenient to work .

Pathward would like to offer assistance. Please call Pathward directly at 833-350-0506 for direct assistance..

On May 30, 2024 Metabank allowed my entire social security check $1,025.00 and my part-time job $320.34 were both stolen from bank account by MetaPay without my authorization. I don't even know how this happened, however, my bank should have caught, when 98 times money was begun to be taken! I have been a faithful customer with Metabank for many years and have never had anything to happen like this before! I filed a police report with North Patrol District 6, on May 30, 2024 here in St. Louis, Missouri and have written to you guys and called numerous times, still with my money, not returned to me. I called Metabank on June 10. 2024 around 12:00 PM, to check on dispute and was told my account is now closed and they're still disputing and a check would be mailed to me when come to some resolution. I am a senior, have not been able to eat, pay my house note, nor other bills because this has happened to my money? I please pray that my money is returned to me as soon as possible and patiently await hearing from your people. I have yet to be called, reassuring me this matter would be handled by Metabank and am very sad and angry how your people handle other people's money ?? ?? I look forward to hearing from you telling me my money will be returned to me, and regretfully feel sorry how you have no regards or compassion to what has happened to me and my monies in your Metabank! Thank you ?? ?? ?? ?? P.S. It scares me a whole lot, Metabank vs MetaPay and I did not give my card to anyone and never do let it out of my hands. Is it a coincidence that both begin with Meta? How in the world can a person get your information and get away with withdrawals this many times without my bank protecting my monies. Nobody called me nor did you catch this happening to me, when you are FDIC protected. Please help me and stop ignoring me!

Pathward would like to offer assistance. Please call Pathward directly at 833-350-0506 for direct assistance.

My income tax return was held after a "suspicious" transaction with a company I had previously used. My account could not be accessed, and I was told an investigator would contact me. I never had access to the electronic card I was supposed to have at any time. The vacation I had planned with my daughter could not take place. Every time I called to speak with someone, it added days to the time I would have to wait for the investigators to contact me about the case. I feel as though my money is being held hostage by this company. Trying to understand the workers on the phone is complex, and you cannot speak to anyone in charge. I do not know why nobody is in charge of them. They received my proof of identity and everything, but I cannot access what is rightfully mine for no reason. I am sure I am being frauded and stolen from.

Pathward would like to offer assistance. Please call Pathward at 833-350-0506 to speak directly with a representative.

These were gifts for my chlldren. I am so embarrassed and shocked by indifference to the entire matter and “system is always down” Bret Pharr CEO of Pathwards NA should be in prison…this has happened to many ordinary people and it’s an example of banks not being accountable for their failures. Happy to discuss with anyone that can help. This is why they are part of the BBB

Pathward would like to offer assistance. Please call Pathward at 833-350-0506 for direct assistance.

Pathward is horrible. I use their www.card.com and use that card and had unauthorized charges up to over $1,000 and every week they tell me to call back about an update for my dispute! Im beyond livid and while I ask to speak to a supervisor, one is never available, and they argue back and forth barely speaking english. This is a horrible card service to use.

Pathward would like to offer assistance. Please call Pathward at 833-350-0506 to speak directly with a representative.

Win money all along you are depositing onto debit card with no problem within minutes, and all of a sudden today holding my f-in money, contact customer service and you freaking illiterate workers can't give me an explanation as to why, called card services spendwell and 3 agents tell me 3 different responses pure illiterate and 2 of the 3 blame FanDuel, people need their money

Pathward would like to offer assistance. Please call Pathward directly at 833-350-0506 for direct assistance.