ComplaintsforPREMIER Bankcard

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Initial Complaint
08/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
It was my understanding that paying a $57 fee on top of $99 annual fee that I would only have to make my minimum payment every month. Now I'm being told that I have to pay interest on the total amount and I have to pay that interest every month. On the my account it shows that I owe on purchase interest not total amount interest. My minimum payment is $30 , but my interest is $12.80 how does that make sense.i asked for them to shut my card down and they said I would still have to pay a tacked on interest even if I don't use my card. I said even if I make my payment and don't use it they said yes. Please help I just want to pay off my balance of $399, making my minimum payment, but not be charged interest every single month. Please help.
Business response
08/02/2024
RE: First PREMIER Bank credit card account ending in ****

Dear *******

We are responding to your concerns regarding fees.

On February 23, 2024, we received an online application, and the account was opened the same day with a $400.00 credit limit.

We are sorry to hear you are not satisfied with our product. First PREMIER Bank's objective is to provide access to credit for those who need it most. We understand our cards do not fit everyone's financial situation.

The fees were disclosed to you at the time of application and on the card carrier that came with your credit card. You can review the back of any billing statement for additional information about the monthly fee and annual fee.

The program fee is a one-time fee that must be paid in full to open the credit card account. You paid $59.00 on February 23.

The annual fee is charged once the account is opened and around the same billing cycle each year. Your $99.00 annual fee billed in February and allowed you flexibility in paying it over time.

The monthly fee is charged for continuing the account under our credit card program. It is billed monthly on the statement date until the account is closed and the balance is $20.00 or less. Your account does not have a monthly fee for the first year, but then changes to $8.25 each year after.

Interest charges are assessed each month there is a balance carried over from the previous month. When the new balance on your statement is paid in full on or before the due date, no interest is charged on purchases. The interest rate on your account is 36.0 %.

Your account has been used for several purchases. When you opened and used the credit card account, you agreed to the terms, including the fees and interest and are liable for the balance.

The monthly minimum payment on your account is $30.00 or 7% of the balance, whichever is higher. The minimum payment is the minimum amount required to keep your account current and to avoid a late fee, this is not the amount owed to avoid interest.

If you would like to pay off the outstanding balance on your account sooner, you can pay more than the minimum payment listed on your statement. Please refer to the Payment Information section of your monthly billing statement showing the length of time it will take to pay off your account balance if you only pay the minimum payment each month without making any additional charges or payments.

There is no fee to close your account. If the account is closed, you remain responsible for the balance, including any additional fees.

If you want to close your account or if we can be of further assistance, please call Customer Service at *************

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12917)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/31/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
15 USC 1681 refers to Section 1681 of Title 15 of the United States Code, which is part of the Fair Credit Reporting Act (FCRA). This section outlines the responsibilities of users of consumer reports, such as: 1. Permissible purposes for obtaining consumer reports 2. Requirements for disclosing the purpose of the report to the consumer reporting agency 3. Duties to ensure the accuracy and fairness of the report 4. Restrictions on using consumer reports for adverse actions 5. Obligations to provide consumers with notice and disclosure when taking adverse actions based on the report The FCRA aims to promote accuracy, fairness, and privacy in consumer reporting. If you have a specific question or concern related to 15 USC 1681
Business response
08/01/2024
Dear ******:

We are responding to your concerns regarding credit reporting.

Additional information is needed to help us confirm the First PREMIER Bank account you are contacting us about.

Please provide us with two or more items from the following list:

First 12 or last four digits of the First PREMIER Bank credit card account number
Last four digits of your Social Security Number
First PREMIER Bank Reference #/Account ID
Copy of the First PREMIER Bank tradeline from your credit report

Thank you in advance for sending the requested information so we can assist you.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
PO Box 5114
Sioux Falls, SD 57117-5114
(bp)

(12913)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Customer response
08/01/2024
This account is listed on my credit file as a charge off . This debt isn’t mines . The last four digits of my Social Security Number is ****. This charge off was opened in May 04 2023 with an account number beginning in ******… I’m asking this debt be validated and removed because it’s not my debt.
Business response
08/06/2024
RE: First PREMIER Bank credit card account ending in ****

Dear ******:

Thank you for the additional information to locate the account in your name.

Our Security Department investigated your claim of identity fraud in 2023 finding you liable as the account information verified as belonging to you. After reviewing this complaint, we confirmed our position stands. To further investigate, please provide the following information:

Completed identity theft affidavit
Documentation to support your claim, such as a police report
Proof of address at the time the account was opened
Details about how you think this fraud occurred and who is responsible

This can be sent to:

First PREMIER Bank
Attn: Security Department
PO Box 5524
Sioux Falls, SD 57117-5524

The account was opened in May 2023 with your personal information. No payments were received, so it charged off in November 2023 with a balance of $******, which remains today.

Please review our current privacy notice at mypremiercreditcard.com. The Gramm-Leach-Bliley Act specifically allows for reporting information to the consumer reporting agencies in accordance with the Fair Credit Reporting Act (FCRA). We are committed to reporting your account details correctly, and you do not have an option to stop creditors from reporting.

It is the responsibility of the consumer reporting agencies to remove accounts at the correct time. Accurate information is neither changed nor removed early.

We hope this information is helpful and appreciate your cooperation in providing us with the requested information.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
PO Box 5114
Sioux Falls, SD 57117-5114
(bp)

(12920)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
7/29/2024 a credit card application was applied for and approved under my previous name using my social security number. This is the second time this has occurred with this bank and they are unwilling to provide any information for me to take legal action.
Business response
07/31/2024
RE: First PREMIER Bank credit card application

Dear *******

We are responding to your concerns with a fraudulent application in your name.

On July 29, 2024, we received an online application with your personal information. Please be assured we complete verification steps on each application we receive. The application was marked as fraudulent when we spoke with you on July 30; no account was opened.

After receiving this complaint, a request to remove the inquiry was sent.

There are additional steps you need to take if you wish to request the application details. Per the Fair Credit Reporting Act (FCRA), we need to receive the following information before we can comply with such a request:
1. Proof of identity theft, such as a copy of a police report or completed identity theft affidavit (*****************************)

2. A form of positive identification, such as a copy of a government issued identity card, driver’s license, birth certificate, paystub, or W-2 form

Please send the requested information to:
First PREMIER Bank
** *** ****
Sioux Falls, SD 57117-5524

We are sorry to hear this happened and encourage you to contact the consumer reporting agencies to discuss options to protect yourself from additional fraud. You can find more information at:
*****************************************************************************

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12909)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had two credit cards with you. Recently, both of my credit cards were closed because of numerous returned payments in which were not made by me. On or about the last week of April 2024, my vehicle was broken into and my wallet, laptop, and cell phone were stolen. My wallet had both of my premier credit cards in it, social security card, several other credit cards, as well as my pin code used for all of my credit cards. I didn’t immediately reach out to your company because I didn’t have any available credit on these credit cards and I didn’t think they could even be used. I didn’t expect that whoever the person was who broke into my car, stealing my personally property, would then be able to use a fraudulent checking account. Thus, making payments onto my credit cards and then using the balance on them. As for the phone calls your company received on the dates and times you outlined in the dispute forms you sent me. That was not me you spoke with. The first time you spoke with me is when I learned of the fraudulent charges on all of my credit cards. Since then, I have made multiple attempts to provide your security department with whatever information is needed to reopen my credit card accounts and yet they still have not been reopened. I called your company today, July 29, 2024, for a follow up and was informed, “I could no longer speak to anyone over the phone, I would have to send in a letter.” I was not given any more information outside of that. At this point and time, your business is destroying my credit because you have now cancelled both of my credit cards. I feel this is unjust and unwarranted. Those payments were not made by me and I didn’t gain anything from them being made. All charges made on both credit cards were overturned and I was even sent a refund check by your business. I’m asking that your company reconsider its stance on the closure of my two credit card accounts.
Business response
08/02/2024
RE: First PREMIER Bank credit accounts ending in **** and ****

Dear *********

We are responding to your request to re-open your accounts.

Your accounts are not eligible to be reinstated. Multiple requests have been received and letters have been sent explaining why your request is denied.

First PREMIER Bank may close any account at our discretion when there are returned payments or when fraudulent activity is involved.

We acknowledge you don’t agree with our decision, but continued communication will not change the outcome.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114

(AE)
(12899)

The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Federal Reserve Bank of Minneapolis. You may contact them at: Federal Reserve Consumer Help, P.O. Box 1200, Minneapolis, MN 55480. Toll-free: (888) 851-1920, Fax: (877) 888-2520, TDD: (877) 766-8533

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Customer response
08/29/2024

Complaint: ********

I am rejecting this response because: I have not received any dispute forms from you pertaining to any open disputes. You have also stated, that you sent me two checks. I have yet to receive any checks from your business. Your business should not have disputed those charges for $141 to the MVA or for the $40 for the Baltimore ticket. They have alleged that they sent the money back to your business. Because of this, my car registration is suspended. If I do not receive payment here soon to fix this matter, I will take the necessary steps to hold your business accountable. You have already damaged my credit by canceling my credit card accounts for fraud when you know, that I did not make those fraudulent payments or purchases.

Sincerely,

******** ********
Business response
09/04/2024
Dear *********

This is in response to your concerns regarding billing disputes and refund checks.

All correspondence (checks and letters) were sent to the address listed on this complaint:
1*** ****** **** *** ******** ** ******

Account ending in ****:
A refund check for $527.94 was mailed August 7 and was cashed August 14
We sent a letter August 1 requesting additional information regarding your billing dispute. Since you stated you hadn’t received it, our Security Department sent another letter on September 4.

Account ending in ****:
A refund check for $329.81 was mailed July 18 and was cashed August 7
A refund check for $205.96 was mailed August 19 and has not been cashed yet.
If you have not received the refund check of $205.96, please reach out to us on September 19. If it hasn’t been cashed by this date, we can stop-payment and send a new check.

We hope this information is helpful.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(AE)
(13055)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is a danger to its users and people that are thinking they will help build your credit. I have talked to this company several times to close my account and they failed to do so.I do not use this card and requested it be closed due to its high monthly payments for a fee for the account being in existence. Although I have an auto draft I was told now that that doesnt exist. I have never heard of a credit card company that does not allow auto draft. I am a pensioned disabled Marine, this is what needs to be rooted out. A company that clearly scams , BEWARE.
Business response
07/31/2024
RE: First PREMIER Bank credit card account ending in ****

Dear *******:

We are responding to your concerns regarding the closure of your account.

Since the balance on your account consisted only of fees at the time of the late payment, we are requesting it deleted as a one-time courtesy. Please allow up to 45 days for it to be updated on your credit report.

Following a review of your calls made on the account in the past year, we confirmed we have not received any prior requests for your account to be closed before July 29, at which time the account was closed.

We also confirmed you were accurately informed we do not offer automatic payments at this time. Every payment made on your account in the last year was set up online by you as a one-time payment.

We appreciate your time with First PREMIER Bank and hope this information is helpful.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(crc)

(12898)
PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company is reporting false information to my credit report. I have tried to resolve this matter, but the continued false information is still being reported.
Business response
07/30/2024
RE: First PREMIER Bank credit card account ending in ****

Dear *******:

You stated we are reporting false information on your credit report but did not explain why; please provide more information for us to investigate:
Specific information you are disputing
A detailed explanation on why you feel the information is incorrect
Any supporting documentation to validate why it is not accurate

Please send the requested information to:
First PREMIER Bank
Attn: Correspondence
** *** ****
Sioux Falls, SD 57117-5524

When you dispute an account through the consumer reporting agencies, we review the accuracy, and our responses are provided back to them.

This account was opened in your name in December 2022. On each application First PREMIER Bank receives, we follow a process to verify the information provided. Due to delinquency, it charged off in September 2023 with a balance of $630.48, which remains today.

Charged-off accounts are normally removed from the credit report seven years from the charge-off date. The consumer reporting agencies are responsible to remove accounts at the correct time. Accurate information is neither changed nor removed early.

We hope this information is helpful.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12881)
PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with First premier bank. I do not have a contract with First Premier bank, they did not provide me with the original contract as i requested
Customer response
07/25/2024
I am not liable for this debt with First premier bank. I do not have a contract with First Premier bank, they did not provide me with the original contract as i requested

Business response
07/26/2024
RE: First PREMIER Bank

Dear ******:

We are responding to your complaint in which you expressed concern regarding debt validation.

Additional information is needed to help us confirm the First PREMIER Bank account you are contacting us about.

Please provide us with two or more items from the following list:

- First 12 or last four digits of the First PREMIER Bank credit card account number
- Last four digits of your Social Security Number
- First PREMIER Bank Reference #/Account ID
- Copy of the First PREMIER Bank tradeline from your credit report

This can be sent to Office of the President PO Box 5114, Sioux Falls, SD 57117-5114. You can also call our Customer Service Department at ###-###-####.

Once we receive the information, we will review and respond.

If you feel you are a victim of identity fraud, we urge you to reach out to the Federal Trade Commission for additional support and information regarding identity fraud at: ****************.

Thank you in advance for sending the requested information, so we can assist you.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
PO Box 5114
Sioux Falls, SD 57117-5114
(crc)

(12872)
PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I filed a dispute with First Premier Bank and asked them to validate the debt. It's stating that my last payment to them was in September of 2021 and they are still reporting on my credit that I have "late payments" even though in the same token they are claiming it to be charged off. First PREMIER Bank has not validated the debt of $1,003.00 I have no way of knowing that this account is mine. This account says it was opened October 2020 and in September of 2021 it was charged off. I need this off my credit report.
Business response
07/26/2024
RE: First PREMIER Bank credit card account ending in ****

Dear ********

We are responding to your concerns regarding debt validation.

As the original creditor, First PREMIER Bank is not required to provide debt validation. The application was received online, and no signed contract is available.

Following a thorough review, we confirmed we are accurately reporting your account. Here are some additional details we are reporting:
- Open Date: 10/22/2020
- Last Payment Date: 09/17/2021
- Closed Date: 01/27/2022
- Current Balance: $1,003.00

We stopped receiving payments and determined the debt was unlikely to be collected, so it charged off in January 2022 with a balance of $1,003.26.

Charged-off accounts are removed from a credit report approximately seven years after the charge-off date, and accurate information is neither changed nor removed.

Your previous disputes were received through the consumer reporting agencies, and our responses were provided directly to them.

We hope this information is helpful.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(crc)

(12871)
PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Customer response
08/02/2024

Complaint: ********

I am rejecting this response because:
This is a Notice of Direct Dispute with you, under the provisions of FCRA 623(a)(8)(D), of the accuracy of information you have posted to my credit file. On a few separate occasions, I have disputed with all three credit bureaus Equifax, Transunion, and Experian pertaining to this account. I am providing my information solely for investigation purposes and for you to cease reporting this account to the credit bureaus

Name : ******* *******
Last 4 SSN: ****
Dob: 01/25/1993

This account is reporting to my transition report with a balance of $1003 with no late payments and charged off and on my equifax report 2 30 day, 1 60 day and 1 90 day late payments for a card that was open less than 10 months. There is no account number listed with any of the bureaus.

Under the provisions of FCRA 623(a)(8)(E), you have the duty to review all of the information in this Notice of Dispute, to complete your investigation, and report back to me the results of your investigation, within 30-days of my Notice of Dispute.
In addition, I humbly request that you provide me with complete transaction and payment history, a copy of any signed contracts or agreements, and total outstanding balance you believe I owe.

Sincerely,

******* *******
Business response
08/05/2024
Dear ********

As explained in our previous response, we are the original creditor and not obligated to provide validation of debt. Due to the online method of the application, there is no signed contract available. Please refer to the statements that were provided to you monthly until the account charged off for all account transactions, including charges, fees, payments, and interest.

While you may disagree with the information reported, this does not make it inaccurate. We thoroughly reviewed your account multiple times and confirmed we are reporting accurately to the consumer reporting agencies.

After an account charges off, it can report as charged-off in the monthly payment history until it is paid.

The same information is reported to each agency, and they are expected to update the information on your credit report. It is normal to see slight differences in how each credit report reflects the account information.

We recognize that it is frustrating to have negative information on your credit report; however, we do not remove accurate information.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)

(12926)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/20/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
See attached documentJuly 20, 2024
Re: Premier Bank Card
Around June 8,2024, I called to make a payment. I had received a new bank debit card and their system would not accept my **** Debit. I talked to a live person who took my bank account number ending in ****, inputted the information, read it back, and gave me a confirmation number.
**** informed me the of the following when I called on 7-17-24:
6-30-24 scheduled a payment of $96 confirmation number ********* electronic check acct end ****
6-8-24 scheduled a payment of $90 confirmation number ********* same as above
7-5-24 scheduled payment of $100 confirmation number ********* same as above
Every couple of weeks I make a payment over the phone through their system which tells me that my payments were good. I NEVER received a notice nor did an agent men to me that my payments were late. To my horror I found out by calling my bank that US Bank did not receive any electronic checks for tendering. Now I am three months behind and my card is SUSPENDED. I have late fees and over the limit fees.
I call back on 07-20-24 and to talk to ***. She hung up on when she wanted to delete past payment methods that were no longer accurate. I asked her not to because it proves my case. *** said that the payments were set up from my debit card ending in ****. No. So why the electronic check?
I also called back and talked to ****. He said a payment was attempted with my debit card ending in ****. This card was replaced by one ending in ****.So **** also mentioned a previous credit card I had which I reported stolen ending in ****. They do not have records straight. They charged the wrong accounts due to failure to update my bank information as it changed. When I tried the new card ending in ****, the system would not accept it from me or their agent and electronic checks were set in place by the agent to whom I gave my account info to. Instead, they used an old debit card that had been cancelled, did not notify me, (I did not receive a statement for June or July), and purposely misled me as to the state of the account.
I would like to receive credit for over the limit fees, late fees, and any other charges due to their “bookkeeping”. I would then like a firm total of what I owe so I may pay off the card. I insist they repair the damage to my credit score and would like written proof as well.
Business response
07/25/2024
RE: First PREMIER Bank credit card account ending in ****

Dear ******

We are responding to your concerns regarding the above account.

As a one-time courtesy, we credited $69.00 in late fees on the account. We do not charge over the limit fees.

Following a review of all calls received in the past three months, we confirmed accurate information was provided in each interaction and payments were made with the checking account numbers you provided. For us to further investigate, please provide us with the telephone numbers, dates, and times for each call.

You reported your First PREMIER Bank credit card account ending **** as lost on June 17. All account information was transferred to a new account ending in ****. These accounts are First PREMIER Bank credit card accounts, not debit cards.

On June 15, you called and set up a payment of $96.00 to be deducted from a debit card ending in 3621. Since the payment declined, you instead made the payment with your personal checking account ending in ****. This payment was returned on June 27 due to an invalid account number.

You called again on July 5 and set up a payment of $100.00 to be deducted from a different personal checking account ending in ****. This payment was also returned due to an invalid account number on July 15.

We have no record of you scheduling a payment for $90.00 on June 8. If further investigation is needed, please provide us with proof of this payment.

Statements are sent on a monthly basis and were being sent to the address on file. You enrolled in e-statements on July 19, so a notification will now inform you when your monthly statement is available to be viewed online. Please review your statements for a history of fees, charges, and payments on the account. To request previous statements, please call ###-###-####.

Accurate information is neither changed nor removed on a credit report.

We apologize for your frustrating experience. If we can be of further assistance or have not addressed all your concerns, please call our Customer Service Department at the number above or send a detailed letter to the address below.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
PO Box 5114
Sioux Falls, SD 57117-5114
(crc)

(12847)
PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Initial Complaint
07/11/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I closed a pre paid credit card account and they sent me a bad check for the amount of 200 dollars which was the amount owed to me. The check bounced. I have been 4 months trying to get my money back from this company
Business response
07/16/2024
RE: First PREMIER Bank credit card account ending in ****

Dear ********,

We are responding to your complaint regarding a refund check.

Your secured credit card account was opened in January 2023 and closed at your request on April 26, 2024.

On May 21, a refund check for the $200.00 security deposit was mailed to ** ******** **** ** *********** Ohio 45680. When we spoke with you on June 11, you informed us you had not received the refund yet, so our associate referred this to the correct department for further review.

After further review, because the original check wasn’t cashed within 30 days, we stopped payment on check #***********, and issued a new check on June 24 to the same address.

Please let us know at ****************@premierbankcard.com if you still have not received this check and we will send an early replacement.

We are sorry for the frustrating experience and hope this information is helpful.

Sincerely,

Office of the President
Business Communications
PREMIER Bankcard, LLC
PO Box 5114
Sioux Falls, SD 57117-5114
(AE)
(12821)

PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.
Customer response
07/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******

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Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Business response

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