Business ProfileforCNA Surety

Failure to Investigate: CNA Surety neglected to conduct a comprehensive investigation despite evidence highlighting inconsistencies in the notarization process. Misrepresentation: The company misrepresented facts and attempted to justify the notary's improper actions, providing false explanations and shifting blame away from the notary. Lack of Compliance: CNA Surety demonstrated a lack of knowledge and compliance with notary laws, making excuses for the notary's actions instead of ensuring adherence to legal requirements. Lack of Transparency: Throughout the claims process, CNA Surety failed to provide transparency, including updates on the status of my claim and steps taken in the investigation process. False Information: The company provided false information about efforts to locate the notary, who was actually bonded with CNA Surety during the period in question, indicating a conflict of interest. Omission of Paperwork: Despite initial assurances, essential paperwork provided by the notary was omitted by the company. Bias: CNA Surety exhibited bias towards the notary throughout the handling of my claim, compromising the fairness and integrity of the investigation process. CNA Surety stated the notary's statement asserting the propriety of the notarization process was the sole requirement for dismissing my claim.