Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silencer Central’s Website does not ask or indicate in any way that your credit card information will be kept on file during checkout. All websites I have used have always asked for permission to save this information. Additionally, they do not offer the customer a way to delete information from the account wallet. I tried to delete through the chat function which messaged that it was done. It was not. I also tried by phone call to customer service who had no clue how to resolve and stated that she would message account department. I think it’s the absolutely wrong and not very transparent to store credit card information without asking or giving the customer the right to refuse or a way to delete information.

  

  Business Response

  Date: 03/05/2025

  Hi ******! We sincerely apologize for the delay in response. We understand your concern with your credit card information being kept on file, but rest assured I am actively working on this and will be in touch as soon as possible with more information. Thank you for your patience and understanding.

  

  Business Response

  Date: 03/06/2025

  ******, we understand your frustration, but our system does not allow for self-deletion because we offer ez-pay payment plans. If there is no active payment plan, we can remove the payment information upon request. Since you did request it, your card information has successfully been deleted and is no longer stored in our system. We appreciate your patience and understanding. Thank you! 

  Customer Answer

  Date: 03/10/2025

  
  Complaint: ********
  
  I am rejecting this response because: As of March 10, 2025 at 5:20 pm est, my credit card information remains in your system. It remains visible in my account wallet.  Once again, I’m demanding that my credit card information be deleted from the silencer central website.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silencer Central told me I would need their "Banish 45" model to fit my 9mm Lugar, so I ordered that on 2/18/2025, for a total of $1,370.99. After I received it, my local gun shop told me the .578x28 Piston that came with the silencer doesn’t fit my 9mm Lugar & that I need a 1/2x28 Piston. So I asked Silencer Central to send me the correct piston. Their reply didn't say they made a mistake. They said I have to pay another $89.99 plus shipping to buy the correct piston. I asked why they sent me the wrong piston in the first place. They refused to answer. In the series of emails between us that followed they kept refusing to answer my questions. They sent me vague replies. One mentioned that the .578x28 Piston comes in the box with the Banish 45 silencer. So, here is my understanding of their policy: When a customer orders a silencer for a 9mm handgun, they include a .578x28 Piston that won’t fit, on purpose. Then they require the customer to pay an extra $89.99 plus shipping to buy the 1/2x28 Piston they need. The solution is: When a customer orders a silencer for a 9mm handgun, they should take the .578x28 Piston out of the box & put in the 1/2x28 Piston that the customer needs. By the way, when the box arrived at my house, it wasn't sealed. Therefore, they can easily lift open the box, take out the .578x28 Piston & put in the 1/2x28 Piston that the customer needs. Furthermore, as you can see on their website, they sell both the 1/2x28 Piston & the .578x28 Piston separately, so they can sell the .578x28 Piston that they take out of the box, & they already have 1/2x28 Pistons they can put in the box. The resolution that I want is for Silencer Central to change their company policy to fit the above solution. Furthermore, I want them to send me the 1/2x28 Piston that they knew I needed all along, for no additional charge, because I already paid full price for a silencer and a piston.

  

  Business Response

  Date: 02/20/2025

  **** we sincerely apologize for the misunderstanding but the Banish 45 is a Multi Caliber suppressor - 22LR to 45ACP. In the box, it comes with the standard 45 Caliber Piston threaded .578x28. Being a multi caliber suppressor, different calibers can be different thread pitches thus the need for multiple piston thread/caliber sizes. When looking at your account and order history, there was not an added 1/2x28 Piston, and we are not able to switch out the pistons in the box as that would affect our inventory. We also cannot exchange it because it comes with the suppressor itself. There is no record of you ordering the 1/2x28 Piston with your order, so you will need to purchase the 1/2x28 piston at the link below or give us a call at ************ *** ** Thank you!

  *************************************************************************************************************************************

  

  Business Response

  Date: 03/05/2025

  Free piston was shipped on 2/28/2025. 

  Customer Answer

  Date: 03/12/2025

  
  Complaint: ********
  
  I am rejecting this response because: Your response ignores my main requirement for resolution and fails to respond to any of the points I made for how you could change your current unfair policy.  Everything that I have written is practical and fair, so your lack of response makes it clear you have no valid objection which would hold up to scrutiny, yet you have no intention of giving up your unfair policy that makes you more money at the expense of your customers.
  Thank you for just now finally sending the correct piston.  As I had promised, I have returned the wrong piston you originally sent to me.  Tracking * **** **** **** **** **** ** 
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Silencer Central on 11/13/24 and after speaking with a customer representative, I upgraded my order to a Gold Package that had added items included in that package. This decision was based on Silencer Centrals advertising and web information. I took a screen shot of this information on 11/25/2024. I just received my product 2/10/25 and the gold package items were not included as I had read and advertised, I contacted S.C. and was told they changed the price and package and those items were not now included. I asked if there was anything they could do and was told no. I sent him the screen shot of their webpage showing what was included . The customer rep did acknowledge he could understand my position and also acknowledged he had had other complaints about this. but he said that was old information I saw. I told him the information should have been removed prior to advertising this. I now see this information has been changed on the S.C. webpage and told the Rep. I asked for a manage to call me and have had no further action.

  

  Business Response

  Date: 02/14/2025

  Hi ****, we completely understand your frustration. We changed the cost of the Banish 30 Gold to a lower price and shipped it with only one muzzle brake, so customers did not purchase unnecessary accessories, which is the price you purchased at. We are sorry that you did not get the accessories that came with the Banish 30 Gold at the higher price point, but that kit was no longer available. I had a representative reach out to you this morning to assist with the purchase of those additional items, and he left a message. Please give him a call back at your earliest convenience. 

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company offered a "free" 22K Suppressor they claimed to have a value of over $400 if I purchased any suppressor. The company claims if "your Banish Suppressor does not significantly reduce the report and recoll of your firearm, we'll buy it back - no questions asked". I received my suppressors in the mail yesterday (after many delays) and in testing today found the "free" 22K Suppressor did NOT significantly reduce the report of my pistol and am very dissatisfied. I will also note that in examining the tech manual posted on the companies web site that my suppressor is not as described in the manual - mine only has 3 baffles while the manual claims it should have 4. I emailed their customer service department and this is the response I received "Hi ****, Thank you for reaching out and sharing your feedback about the Banish 22K-V2. We’re truly sorry to hear that it's not meeting your expectations. While we understand your desire to sell the suppressor, unfortunately, Silencer Central does not buy used silencers. We know this may not be the response you were hoping for, and we genuinely appreciate your understanding on this matter. Thank you again for contacting us, and we hope the rest of your evening is pleasant." This is a pretty outrageous response in light of their so-called Guarantee.

  

  Business Response

  Date: 02/03/2025

  Hi ****. As you discussed with Brock, the Banish 22k-V2 was a free promotional item. If it isn't measuring up to the dB promised, we would be happy to take a look at it for you! Otherwise, I would be unable to offer you a refund on this item as it was $0. I have included our refund policy, linked below. Tahank you!

  **********************************************

  

  Business Response

  Date: 02/10/2025

  ****, as previously stated, the Banish 22k-V2 was a free promotional item at $0 which means there is nothing to be reimbursed, and tax stamp payments will not be refunded per our policy. 

  If it is not measuring up to the dB promised, we would be happy to take a look at it for you. Otherwise, we are unable to offer you a refund on this item as it was $0. I have included our refund policy, linked below. Thank you!
  

  **********************************************

  Customer Answer

  Date: 02/11/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  While the business claims the "free" suppressor has no value they claimed it was worth $465 in their advertisements.  I emailed their customer service that I would like them to buy back the entire order in that event and got no response.

  Their marketing claims that they have an "ironclad" "buy-back" policy while ensuring that their policy makes the offer EXPIRE before the buyer actually receives their product is UNETHICAL, ILLEGAL and a complete SCAM.  I asked them to buy-back their products less than 30 hours after receiving it.   

  I will also say that the VALUE of their products is very low when their IRON-CLAD guarantees prove to be LIES - can anyone expect them to stand behind their products if they hide behind WEASEL WORDS?

  Maybe this behavior is normal in South Dakota? Very sad!

   

   

   

  
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:01/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silencer Centrals slogan/moto is: YOUR SILENCER DONE RIGHT, GUARANTEED We make getting a silencer simple—and we commit to doing it right, every time This is false advertisement. I purchased a Suppressor from Silencer Central at the SCI convention on 2-24-23 because of their slogan and their sales team backing everything up verbally. I have many other suppressors so I know I would be approved by the ATF. They verbally told be the turn around time is typically 6-8 months and everything would be completed onsite at the convention. I would only have to respond to an email within a couple weeks of completing the order. I received the email to digitally sign documents on 3-13-23. This was the last i heard from Silencer Central until I called asking for a status update around 9-26-23 because I was expecting my suppressor. Come to find out, Silencer Central DID NOT do as their slogan says and all documents on their end were NOT submitted. On 9-26-23 they sent me additional paperwork to sign. After I had to bring this to their attention. Fast forward 1-10-25 the ATF rejected my submission due to my background check being in some holding pattern with the FBI. This all would have been avoided if Silencer Central was true to their slogan and done things right, the first time, "every time". I should not be penalized due Silencer Central not performing their duties. I don't think its unreasonable to receive a full refund. SCI convention 2025 is weeks away. I will be there protesting this company if this matter has not been satisfied to my full expectation with an apology that I had to go to these extremes. See supporting documents

  

  Business Response

  Date: 01/13/2025

  ****** we sincerely apologize for the inconvenience and that you received a disapproval from the ATF. Our records show that you have been issued a refund via check in the amount of $1,307.69. Please allow up to 30 days for processing. Our refund policy states if your application is denied due to your ineligibility to own a silencer, you will receive the full cost of purchase back, including your tax stamp, less a 25 percent processing fee. If your application is returned without action (RWA), we will resubmit your application after you resolve your record at no additional cost. Should you choose not to resubmit your application, you will receive your full cost of purchase back, including your tax stamp, less a 25 percent processing fee. Refunds for ATF denials or RWA are issued in the form of a check. If you have any further questions or concerns, please contact us at ***** ******** and we will be happy to assist you. Thank you!

  Customer Answer

  Date: 01/18/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The ATF rejected my application because you failed to submit my paperwork in a timely manner. You held on to my paperwork for 9 months. You failed. I did nothing wrong. It was your company who dropped the ball. I am due a full refund because your company failed to do what you promised. Please send a full refund and this matter will be closed. 

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 01/27/2025

  We understand your frustration and apologize for the inconvenience. Our records show that on 01/10/2025 you were issued a refund via check in the amount of $1,307.69. Please allow up to 30 days for processing. Our refund policy states if your application is denied due to your ineligibility to own a silencer, you will receive the full cost of purchase back, including your tax stamp, less a 25 percent processing fee. If your application is returned without action (RWA), we will resubmit your application after you resolve your record at no additional cost. Should you choose not to resubmit your application, you will receive your full cost of purchase back, including your tax stamp, less a 25 percent processing fee. Refunds for ATF denials or RWA are issued in the form of a check. If you have any further questions or concerns, please contact us at ***** ******** and we will be happy to assist you. Have a great day!

• Initial Complaint

  Date:01/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/24/24, I ordered an adapter for a suppressor on the business's website, which indicated that the item was in stock and NOT in back order. After 4 days of radio silence, I e-mailed them asking about when I should expect shipment. Only then, did they inform me that it was in back order. I did not agree to pay for an item in back order. On 11/10/24, I e-mailed them, requesting any updates. I did not receive a response for 3 days after the e-mail, so I e-mailed again, requesting a refund. I never received a response to this e-mail either. I decided to call later that day (11/13/24), and I was informed by a rep that a refund will be processed and I will get my money back shortly. Nearly two weeks later (11/26/24), I still did not receive my refund, so I called them again, and a rep told me that the refund process actually takes 30 days and that I will receive my refund by 12/13/24. By 12/19/24, I still did not receive my refund, so I called again and spoke with another rep; she apologized and told me that there was a delay with accounting and that I will actually receive my refund by 12/26/24 (30 days from the second phone call). I asked that she put this in writing (via e-mail), which I received. The email expressly states "...30 day timeframe for the accounting process for your refund of $136.74. This 30 day timeframe began November 26th, 2024." It is 1/1/25, and I still have not receive my refund. To summarize, (1) this business willfully took my money for a item they misrepresented as being in stock, (2) failed to inform me of the backorder until I inquired about it, (3) ignored my inquires about any updates on the backorder, and (4) failed to return my money within the 30-day timeframe pursuant to their business policy.

  

  Business Response

  Date: 01/06/2025

  ****** we sincerely apologize for the inconvenience and delay in your refund. Please check your account for the refund as it should have been processed at the end of December. Please let us know if you have any further questions or concerns. Thank you! 

  

  Business Response

  Date: 01/07/2025

  We apologize for the refund not being processed earlier. I did speak with accounting again and confirmed they were able to successfully process your refund. Depending on your bank, you should see the refunded amount within a couple of business days. Please keep an eye on your statements to make sure it clears your account. Again, we apologize for the delay! 

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a silencer, went through all the paper work, fingerprints, picture, the works. Submitted to the ATF Wednesday before Thanksgiving, approval from ATF Tuesday after Thanksgiving i was impressed with the ATF. Waited the "mandatory" 7 days it ended on the 16th of December still haven't shipped my silencer today is the 23rd. I have talked to silencer central on multiple occasions and just to get lied to by multiple customer service people, and when i call out there lies they say I am rude, just tell the truth its not hard!! It's sad it took the ATF less time that it did silencer central to ship my item out. I've heard every excuse known to man, it's the mails fault is the best, how can it be the USPS when it's not even shipped. 1500 dollars is a hard lesson to learn but it's one I will not make again I am sure of that!! I guess next step is to file fraud charge on credit card and call the ATF.

  

  Business Response

  Date: 12/24/2024

  ****, we understand your frustration. To be more clear, your CLEO notification was acknowledged on 12/09/2024, which then started the seven-day hold. It was shipped to our FFL in your state and delivered on 12/20/2024. The FFL will then ship to you within 1-3 business days.  Please keep in mind that due to the holiday, it might be delayed. You will receive an email with the tracking number once shipped. We truly apologize for any inconvenience. If you have any questions or concerns, please feel free to reach out to us at ***** ********* 

• Initial Complaint

  Date:12/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a silencer that requires a proprietary muzzle device, that was purchased at the same time . Upon receiving silencer, muzzle brake was not included. I was informed when I spoke with customer service about this that muzzle device was on back order. Since then I have been talked in circles whether muzzle device is in stock or not and when I would be receiving. At one point the customer service representative told me “ they’ll get to it when they get to it”. The last communication with them was that they had received the device from manufacturer and I would be getting one shipped out soon. It has since been three weeks and still no shipping information has been received. Total back order timeframe is over 3 months now.

  

  Business Response

  Date: 12/09/2024

  ****** we sincerely apologize for the inconvenience in the delayed shipment of the back ordered parts. Good news! A new sales order was created today, December 9, 2024, and it should ship out this week! Please keep an eye on your emails and reach out to us at ***** ******** if you have any questions. Again, we apologize for the inconvenience and appreciate your patience!

  Customer Answer

  Date: 12/09/2024

  I received shipping information today, but it is for the wrong muzzle device. I already received them. The muzzle device I’m waiting on is for “Speed K” silencer

  

  Business Response

  Date: 12/10/2024

  Good morning ******

  I have reviewed the sales order that was created for the 1/2x28 and 5/8x24 muzzle brakes for the Banish 30 Gold. I closed this order at your request as you indicated that you received these. I have created a new $0 sales order for the BANISH Direct Thread Mount M13.5x1LH which is needed for your Banish SpeedK. This item is currently on backorder with an unknown eta. This item did not ship initially due to a SKU issue after a system update showed items in inventory due to an old SKU number. The correct SKU is now on the sales order and will ship when we receive these items. If you have any other questions or concerns, please feel free to contact us. I will also be reaching out directly. Thank you!

• Initial Complaint

  Date:12/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product on 12 nov, a shipping label was created but nothing else happened. I contacted the company on 21 nov (see email screenshot) and was given excuses to why nothing had happened. I contacted them again on 26 Nov and was told to wait. On 29 Nov I requested a refund, later that day I again recieved an email saying my order had shipped but it was only showing that a label had been created, just like the first time. I contacted them immediately to stop the order, they did not contact me back. I recieved a package from them, I assume it's the part but I have not opened it. I cannot get straight answers from anyone at this company and have no faith I will get my money back without intervention. Also, when they asked for the last four of my social and DOB, that was a huge red flag to me.

  

  Business Response

  Date: 12/09/2024

  ****, we sincerely apologize for the inconvenience in the delayed shipping. Good news! The tracking number, 9400136208271288979592, shows it was delivered on December 6, 2024, 12:05 pm. Again, we apologize for the inconvenience and appreciate your patience! 
  
  We did also want to give an explanation as to why we ask for the last four of your social and date of birth. We take security and protecting your information very seriously. We would never want to divulge any information to the incorrect person, which is why we ask for those things to confirm your account. We hope you understand.

  Customer Answer

  Date: 12/10/2024

   
  Complaint: ********
  
  I am rejecting this response because: I requested a refund prior to the second shipping label being created and I again requested a refund before the item shipped. I do not want the item and want to return it, free of charge, for a full refund.
  
  Sincerely,
  **** *******

  

  Business Response

  Date: 12/12/2024

  The customer's order was mailed on 11/13 but was never received. Once the package was determined as lost, Silencer Central then mailed a replacement package. As congruent with our policy, Silencer Central will replace the product or else refund via gift card once the product is received. As the package is lost and cannot be returned, Silencer Central replaced the product, delivered on 12/06/24, and is declining a refund.
  
  You can see the tracking information here: 
  **********************************92
  
  Please see our refund policy here: 
  ****************

• Initial Complaint

  Date:11/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date:9-23-24. Law enforcement notification was received on10-11-25, I realize there is 7 day wait before they can ship to my state authorized ffl dealer and I should receive tracking info from there yet silencer central has not shipped to dealer. I have contacted customer service several times and although reps were courteous, no reason for delay only say they will reach out to shipping dept.. 28 days from acknowledgement of notification letter to law enforcement. Unacceptable practice .

  

  Business Response

  Date: 11/20/2024

  Hello,

   

  It appears that this package was shipped to our Location Manager and was delivered today, 11/20. The tracking information for the package going from our Location Manager to the customer should go live within the next few days. 

  ********************************************************************************

   

  Customer Answer

  Date: 11/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******