Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Banish Gold 30 on 4/15/2024. ATF Approval happened on 7/29/2024 and the product was received minus the muzzle brakes on 9/13/2024. The merchant provided no notifications that I was being shipped an incomplete product. I contacted the merchant multiple times and they stated the brakes were back ordered and I would have them in a couple weeks. I gave them a few weeks before contacting them again. I have had numerous interactions email, phone calls and text message over this multi-month period to try to resolve the issue and get the critical piece of the product I paid for and the merchant keeps stating 'soon', but fails to provide the complete product I purchase. Without the muzzle brakes, I essentially paid for a $2,000 paperweight. I want the merchant to either deliver the muzzle brakes that would have been included or issue a full refund for the entire purchase price.

  

  Business Response

  Date: 11/11/2024

  *** ***** was advised by a Customer Service Supervisor via phone on 11/08/24 that his item was shipping with FedEx tracking ************* *** ***** understood and thanks the Supervisor for the assistance.

  Customer Answer

  Date: 11/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Suppressor from Silencer Central back in June 2024. I did the four payment plan as I knew it'll take four months to get approval. Today (10/28) I called customer service and they claim they have not submitted the application to ATF. Which means that I would have to wait another four months to receive the suppressor. I do not appreciate being lied too in order to get my business. In other words they induced me into a binding contact. In which is against the law. I have spoken to other dealers they said it only takes 3-5 days to get approved. So, I do not understand why they told me four months. At this point I'm dissatisfy with this transaction and I want my full refund back. Then we'll go our separate ways. But, no that is to easy. They want to keep 25% of my hard earned money for their incompleteness for not submitting my application on a timely fashion. Like I said I want 100% of my money back. They do not deserve free money.

  

  Business Response

  Date: 11/20/2024

  Hi,

   

  Per Silencer Central's policy, you may cancel within 30 days provided that the application is not submitted. It looks like when we last spoke to the customer in June, they were aware that we still needed photo and prints to move forward. We are more than happy to move forward and get the customer submitted per our policy.

   

  **********************************************

  
  Thanks,

   

  

  Business Response

  Date: 12/02/2024

  Silencer Central is denying a refund, congruent with our policy. Customer's purchase does not qualify for a refund. 

   

  **********************************************

   

   

  Thank you,

   

  Customer Answer

  Date: 12/02/2024

   
  Complaint: ********
  
  I am rejecting this response because it's a policy it will not hold up in court of law. I understand that your policy is another way of stealing from the consumers.
  

  I did receive a message from Jason. He mentioned some options. Well, I'm sorry there is only two options. REFUND MY MONEY OR WE WILL GO TO COURT. Your choice is going to court. That is fine, because it will cost you more money.

  My attorney is amazed that will not take care of the customer. 

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I placed my order on September 30th, the item was listed as being in stock. I was told the item would arrive last week, and be prepped. I reached out today (October 28th, 2024) and was told there is no expected arrival date of the item. I have reached out to the business for updates over the course of time. I would like a full refund or exchange to an item that is actually in stock. In the company exchange policy, it states refunds must be within 30 days, since there have been updates from the company other than the ones I initiated I am extremely unhappy. When I placed the order the item was in-stock, if there was a change I should have been notified and updated on the new information.

  

  Business Response

  Date: 11/11/2024

  *** ******* ****** was switched to a different product on 11/09/24 and is now ready to be certified. 

  

  Business Response

  Date: 11/12/2024

  Silencer Central's Sales Manager **** ****** has reached out to the customer and was submitted to the ATF today. Silencer Central now has several follow-ups scheduled to check on *** ****** and be sure that all is going well. 

  Customer Answer

  Date: 11/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason behind my complaint against silencer central is that once my 7 day law enforcement waiting period was over I expected to have my Buck 30 mailed to me. However after reading reviews I became suspicious that what has happened to so many other customers was happening to me aswell. My waiting period was completed on 10/14/24 and in the days to follow I contacted 3 different customer service agents and a Supervisor to help find out the reason for no shipment. All of them agreed that my silencer was in stock and should be shipped. All of them also gave excuses why it might have not shipped. Reasons such as : it should ship any day, the hurricane "I live in Indiana ", and their go to excuse of -"we are doing inventory ". I understand my money spent is small to them but to my family and I it's a big deal. I've worked in manufacturing my entire life and we ship to customers daily. In all my years I've NEVER lied to or belittled a customer as they have me. I was in need of having another one of my rifles threaded but I can't see trusting them after being lied to by a staff that is obviously well rehearsed in treating customers poorly after taking their money. Tomorrow will be 1 week waiting for a product to ship that they say is in stock and ready. Being upfront and honest is by far the most important thing to remember when dealing with customers and Silencer Central appears to coach it's staff to avoid the truth at all costs when it comes to unsatisfactory service. I will continue to update everyone on my future treatment and give honest feedback to anyone who wants to read it. Sincerely *** ******

  

  Business Response

  Date: 10/25/2024

  Silencer Central's Indiana Location Manager was on hold until 10/25/24. The customer's package is in queue to ship now. We apologize for the confusion. 

  Customer Answer

  Date: 11/01/2024

  Product has been delivered and this case can be considered resolved.  I accept their resolution. 

  Thanks 

  *** ****** 

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a silencer kit from Silencer Central, the Banish 30 Gold package, I bought and paid for the product on March 25th, 2024, I had to undergo a mandatory background check through the ATF, which is required by law and standard procedure, but this can take up to several months which is not an issue. Once I was approved I received an email from the ATF and Silencer Central stating as such, this was in September of 2024, I then received an email from Silencer Central a short time later stating that the critical mounting adapters (muzzle brake devices) that I had purchased as part of the kit were on back order, after I had already paid for them back in March, so I reached out to the company a several times to try and get an estimated time of delivery and finally heard they would be sent out at the end of October, however, they also had made available for purchase on their website the exact 2 muzzle brake devices that I had bought and paid for. I inquired to them about sending me the muzzle brakes they owe me and had available in stock, a representative of their company had told me they had a limited number in stock, as a customer who had already paid for them, I thought I would be entitled to receive my product, they told me I had to wait until the end of October. I then asked if I order the ones they had in stock if they would refund me for the ones they owed me, they said this would be ok, so I placed an order on October 11th 2024. I spoke with Silencer Central on the 18th of October 2024 and they informed me that those were now also on back order. Silencer Central sold me a non-functioning silencer and is failing to remedy the situation by providing me with the parts to make it functional as was advertised by them.

  

  Business Response

  Date: 10/25/2024

  Silencer Central refunded ******* * **** $278.00 on 10/22/24 for his muzzle brakes as we are backordered.

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Silencer Central has so many problems that its a wonder they stay in business. They lost my payment information, lost payments, continually disable my login, website malfunctions making completing needed forms impossible. My order is almost a year old, however the due to billing department losing track of my payments, when I check the website is shows no payments! The website continually disables my account, the AFT form error prevents me from finalizing the process. They have a seriously incompetent webmaster running the show which has turned my order process into a nightmare, causing me to spend hours on the phone and typing online to the customer service department requests to fix issues that never get fixed. I asked for a refund and they say I cannot without losing a large chunk of the money I have paid to them. I want a FULL refund, to cancel my order so I can go elsewhere to complete what should be a simple purchase. Please help me get these guys off my back!@!!!

  

  Business Response

  Date: 11/01/2024

  Customer ******* * ******** CLEO notice to his county Sheriff is currently in route. Once received, a seven day hold is required by the ATF before the customer can receive his suppressor. Silencer Central is acting within the parameters necessary to deliver the customer his suppressor and hope to have it in his hands soon. 

   

  Link for Tracking for CLEO Notice:

  ********************************************************************************

  Link for Return Policy: 

  
  **********************************************

   

  Thank you, 

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not happy with the service that I have been getting. I can easily get a suppressor in 3-4 days with another company. I asked for my money back and they do not return the money, they issue you credit on a gift card for their company.

  

  Business Response

  Date: 09/05/2024

  Unfortunately, Silencer Central does not have any control over ATF wait. Customer was recommended to do Certification appointment to submit and declined. Our cancellation policy is stated here: 
  

  ****************

  
  
  Thank you,

• Initial Complaint

  Date:08/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  • 7/5/24 (Day of ATF approval) paid Silencer Central • 7/8/24 I Received 4473 and returned 4473. • 7/11/24 CLEO confirmation received,7-day waiting period began. • 7/17/24 - Waiting period completed. • Thursday 7/18 I emailed SC to confirm that the 1st leg of shipping would begin. Response from SC- “order would enter the shipping queue Friday 7/19/24.” • Tuesday 7/23/24 I emailed SC asking if my order had shipped out on the 1st leg shipping process. Response from SC – “Your order is in the shipping queue but was delayed due to a thread mount being backordered”. • I responded to the email asking for solutions and options. On 7/24/24 I called Silencer Central and asked them to ship my silencer without the backordered thread mount. I was told that they would take care of it and my order would ship out. • On 7/25/24 I sent an email to Silencer Central to confirm my call request to ship my order without the backordered thread mount. Response from SC - “if my order did not ship out this week (7/25- 7/27) it would go out next week”. “Next week” would be the week of 7/30. • Friday 8/2/24, (16) days after my CLEO waiting period ended and I have not received tracking notification. • I sent an email today 8/2/24. SC response – “order would be shipped out right away and to call if I did not receive a notification by 8/13. • On 8/13 I did not receive a notification. I called Silencer Central, and the customer service representative told me that no escalation on shipping was ever sent by Silencer Central to the shipping department nor where the requests to ship my order without the backordered mounts. Once again, I was promised that this would be taken care of right away. It has been almost 30 days. Silencer Central cannot provide me with any information whatsoever about my order. They cannot tell me if they even have my order or when it will ship. Essentially Silencer Central collected my money and has shown that they have no intension of shipping my order.

  

  Business Response

  Date: 08/16/2024

  Contacted Mr. ******* via phone on 08/16/24. Advised that his Banish Backcountry suppressor has been misallocated and cannot be found in our warehouse. Advised customer that we can resubmit him to the ATF on a new suppressor for no additional cost. Advised that a refund of the invoice was also an option. Mr. ******* opted for the refund of 100% of his invoice and stated that he would ship back the accessories that were shipped to him 08/12/24. Advised customer to reach out for a return label when the accessories are received.

  Customer Answer

  Date: 08/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: October 26, 2023 Did not receive product until April 2024 due to ATF wait time. Product I was supposed to receive was a working 22 silencer. Silencer that Silencer Central shipped is defective and they knew this and could not sell them, so they made this part of a promotion that if you bought another silencer, you received this one for free. Their silencers are not silent and when I called and complained about the 22 silencer not working, I was told you got it for free, what do you expect. They have refused to do anything to rectify the situation. They advertised this promotion in magazines and by sending out emails and have even been on ******** ******** promoting how they are the leading industry in silencers.

  

  Business Response

  Date: 08/12/2024

  ***** was unhappy with the sound reduction of the Banish 22k, as he anticipated it to be completely silent. We do not advertise any suppressor as being completely silent, but rather to reduce noise. As per our policy, we offered at the time of complaint for ***** to send in his product with a label that we would provide so that we may test it to be sure that it is up to spec. ***** declined this and requested a refund, which our policy prohibits. 

  Please find the link to our policy below: 

   

  Thank you

  Customer Answer

  Date: 08/12/2024

  
  Complaint: ********
  
  I am rejecting this response because: All silencers are suppose to be silent with subsonic ammo.  When I called to complain about the 22 suppressor the response I got was.  It was free What did you expect.  They knew it would not work.  That is why they packaged it in a buy one get one free.  The 22 suppressor was not even listed on there web site so no info was available for it.   
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent my firearm to have the barell threaded Your order SO-****** is confirmed. Item Qty Total Barrel Threading Service 1 $124.99 1 $0.00 360 SHIPPING COM 1 $39.99 Total $164.98 I requested a adress change 3 seperate times i was notified it was changed each time. cases.7**************_9670735_2167796.8874795dff@*******.email.netsuite.com They shipped my firearm back to my old address i again requested my adress be updated i was told they can not do anything about it. Currently at my old address waiting to get it so it is not stolen. So far have lost a half days work.

  

  Business Response

  Date: 08/01/2024

  Mr ******* has received his barrels. In addition, we will be refunding his gunsmithing for the inconvenience. 

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  ****** *******