Business ProfileforMIDCO

I contacted Midco due to my connection of service continuously failing. They gave me no opntions other than replacing wiring. I do not own my home and my landlord does not allow anyone other than the people on the lease to be on the premises unless authorized and hired by her. (I know very inconvenient but there is nothing we can do due to being on a lease) I gave midco a few weeks because maybe the current windstorms have been affecting my wifi. That is not the case. During those few weeks i had to purchase more hotspot time and I have burned through that very quickly. I called them again to cancel services and request the last billing statement be forgiven due to not having wifi hardly at all. They claimed I used it all the time and there is nothing they can do. Why would I have bought more hotspot just to pay them as well? They were also quite rude to me telling me it is all my fault. I get that they couldn't trouble shoot due to my housing situation but they just would not help me out at all! I spoke to a sales rep, their manager and the managers supervisor. I was then hung up on by the managers supervisor.