ComplaintsforMIDCO

• Initial Complaint

  11/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I pay for midco gig internet and my download speeds are not even close to that. The price I pay is not even worth service I get from them.

  Business response

  12/27/2022

  Business Response /* (1000, 5, 2022/11/23) */ Attempted 3 calls to customer over the past week, no answer. Message was left. Customer is having technical issues, we would love to discuss it with them and resolve it. Minimal notes or indication of issues during the life of the account, and we would be more than happy to correct what we can. Please contact us at ************** or text us at *****

• Initial Complaint

  10/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Over billed on an automatic payment that was not changed at time of service change with company. Requested a prompt refund to acct and was not granted due to policy.was offered a credit to acct or wait 10 15 days for printed check. Funds were needed to be promptly refunded to acct. and company would not honor. Do not recommend auto pay with this business unless policy changes.

  Business response

  12/09/2022

  Business Response /* (1000, 5, 2022/10/26) */ Called Greg regarding BBB complaint. The customer was frustrated by the situation with ACH recurring payments. Explained that the issue was due to recurring payments set up through a check/bank account, which limits our ability to directly transfer money back into his account. Credited ***** to cover the remainder of next months bill, so that between the credit to his account and the credit I provided, the customer would have a $0 statement in November.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've had an account with midco for several years now. At one time I had 2 addresses ********************* and ****************. We moves from **************** requested a refund but never got the check so I called again and a sir ended up refunding BOTH addresses when I only needed a refund for the *************. I did receive the refund for ********************. I had put $**** on both accounts because I have financial difficulties. Not receiving this refund so I can pay my WIFI bill is causing financial distress. I need my wifi because I have online college classes, I need my money back so I can pay my bill!! It's been 5 months!!

  Business response

  10/26/2022

  Business Response /* (1000, 5, 2022/10/10) */ There was an error in processing and receiving the refund check previously. Account was updated on 10/3 and check has been mailed. Provided customer with my number and asked to confirm with me when check arrives to ensure it is all taken care of.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I've been blatantly over charged by Midco and they hve admitted there guilt but hve no intention of correcting the error , this is totally unacceptable behavior of a Major Company.

  Business response

  12/01/2022

  Business Response /* (1000, 8, 2022/10/17) */ Our Senior Market Account Executive Marc ******** and I both talked with Aidan a few times last week. Marc gave him pricing and packages. Aiden asked for us to credit the difference from what package he wants now and what he paid since April of this year not going all the way back to when the contract expired on a package he had wanted (through a miscommunication, he had asked for the lowest speed but had been subscribed to the mid tier speed.) We credited for 6 months times at the $** difference in tiers, totaling a credit of $******. He is now back with Midco for 3 years on a contract and is very happy with the actions that were taken. He signed a 36 month on the 50M/20M speed.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've paid my bill every month for over a year. They talked me in to * dollars a month off my bill if I had automatic payments. Sounded good. Then for 4 months they would try taking money out of my checking account when there is no money in it. I get paid every other Friday. And without me knowing charged me over $** dollars a month for insufficient funds. And then try again and get tbier payment.. So all of a sudden I'm getting shut off notices saying I owe over *** dollars even though I paid my bill every month. I checked my bank account and noticed every month they are taking my ** dollar internet bill and another ** us dollars. SO I thought maybe I was paying so.eone else's bill too. Maybe my ex roommates from last place I lived. Every month my internet gets turned off and even tho I explained I get paid every other Friday and ask to get rid of those insufficient ** plus dollar charges they said they wont. The reason I'm filing complaint is because I think thier practice of offering * dollars off a month for automatic payments is predatory. And I want the *** to *** dollars they silently been charging me taken off my bill. Like I said I have paid my internet bill every month since I started service at my current apartment.

  Business response

  09/30/2022

  Business Response /* (1000, 5, 2022/09/01) */ Thank you for reaching out regarding this concern. After review, this customer has had multiple payments returned by the bank. We have removed the recurring payment method from the account and we ask that the customer continue making one-time payments to prevent future fees and service interruptions. We would encourage the customer to contact our billing team at ************** to resolve the outstanding balance on the account and restore service. Consumer Response /* (3000, 7, 2022/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have over *** dollar bill even tho I paid every month. I want all the 4 or 5 $** fees tken off my bill Business Response /* (4000, 9, 2022/09/07) */ Thank you for your response. After review, the billing amount is correct and credits will not be issued. Please reach out to customer care there are further questions. **************

• Initial Complaint

  08/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Got the gig internet service, and updated to use their lease equipment for internet. If could get using the most recent equipment they have, *************** instead of older original version, I could get a better experience. However, business would not provide wifi * model and quoting me different reasons from person to person. Online tech team quoting me it does not matter (which I argued from technical standpoint) Sales team quoting limited stock and they do not differentiate which model they send to out to customer, and ask me to check local store Customer experience store. Customer experience store told me they never give latest model to residential costumers. Tech onsite support came saying they are not giving latest model to non-fiber-optic user. Which I argue does not making sense if fiber-optic users options the same level of speed service. I am disappointed by all the excuses they provided. If I am paying the same fee for the equipment leasing. I am entitled to receive the best service whenever I could. Using the latest equipment is one of the way. Though using the latest model can only improve my user end speed ~10%, that is still an improvement I would like to see. Instead of being treated like lower tier level and been told it does not matter, and experience are the same. If experience are the same there is no point for the company to improve and upgrade the product!!! I am asking Midco to provide me the *************** model to allow me to take the advantage of the potential of my service.

  Business response

  09/20/2022

  Business Response /* (1000, 5, 2022/08/24) */ Thank you for reaching out regarding this situation. We will reach out to this customer and determine if we have a WiFi *** pod in our local inventory to install at his home. We will reach out soon. Consumer Response /* (2000, 7, 2022/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business reached out and sent tech team to swap the device. I observed 10-20% improvement and I am satisfied with the result.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 20th I paid my cable bill of ******. They took the payment out on that day and they also took a second payment out on the 21st which is thr day the bi was due. I called Midco on the 22nd and said that they took a second payment out they weren't Authorized to do. They told me I had 2 choices one was to send me a check for the second payment or credit my acct. O said I needed the money sent back to me and I was told that would not be a problem. It would take 7 to 10 business days to get it. I've called twice asking what's going on and got a bunch of excuses saying it was either going to ******** my next bill or that it's too close to the billing cycle to pay me back. I need my money back that's all I have til I get paid again and I to them that. I'm hoping you can help me . Thanks.

  Business response

  06/07/2022

  Business Response /* (1000, 5, 2022/05/11) */ Thank you for reaching out regarding the question on this account. After review, the customer made a payment the day before their first automatic payment was scheduled to withdraw which created a credit balance on the account. The account has since cycled and there is no longer a credit as one month of service billed bringing the balance to $0. We cannot issue a refund to bring the account into a past due status, but the customer will not have to make a payment until they receive their next statement reflecting a new month of service. The account is still set up on automatic payment so the customer should not make anymore manual payments or this issue would happen again. If they still have questions I would encourage them to reach out to our Customer Care team at ************** Consumer Response /* (2000, 7, 2022/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept this as nothing can be done. I do not have my account with automatic payments never have. I will be contacting them to fix that.thank you for the help.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We had a midco account at one address and moved in February of 2019 to a new address with midco service. We canceled service with midco in Feb 2022. After canceling service 2 months later they are billing me for a modem they they say was not turned in(it was turned in) from the pre Feb 2019 address. At this point given the time invoked it's my word versus theirs as to the location of the modem. They want $***. I no longer have any access to my electronic records with them due to canceling. The agent reports their records are infallible and there is no way to dispute the charge.

  Business response

  05/17/2022

  Business Response /* (1000, 8, 2022/05/02) */ Thank you for reaching out to inquire about this account. After review, the charge in question was credited back to the account on 4/19. The current balance is $0.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Someone use my name to get Internet or cable are both I'm not sure so I was told by the accounting that I owe them $*** and some dollars from 2015 I told him that it was fraud it's not me and I asked him what I needed to do to get internet service for my job they told me to have proof that I lived somewhere else. I asked them well how do you prove that someone can get service and she said with the social security number I've had no debt collecting on my credit report or anything of such nature like what she's claiming and plus it's past 7 years and they still say it's in my name and I owe them *** and some dollars I got frustrated with them because it's pure greed and I said what do I have to do to prove that it was not me and they want me to get them information from ********** where I don't live anymore and I said well I have my ********** driver's license that shows my place of residence and the year is issued and the year that it expires and that wasn't good enough for him either isn't there a law that they now that they have to perform or give internet service to people what besides that it's over 7 years old too and how do I complain or write up ID theft report on this so I'm just confused with this and I'm hoping that my name gets cleared up and they just scratch it off because it sounds like they just want to get *** and some dollars and they don't care to have it resolved and they couldn't prove to me how they ID people to get internet service that's my complaint and I pray that something will happen that will clear that up cuz it's not it's not right to run a business like that

  Business response

  04/20/2022

  Business Response /* (1000, 8, 2022/04/04) */ Thank you for reaching out. After an internal review, we have decided to remove the remaining balance on the account and the customer can reach out to reconnect services at any time. Please reach out to our sales team at ************** to reestablish service. Thank you!

• Initial Complaint

  11/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up with Midco for cable and internet with a price I was quoted! Was happy with it at first until there was constant problems with the service! Internet speed was not what they stated and the cable went out more then once a day! I complained about the problem to the company more then once! Told them I was not paying for a service that only worked when it was convenient for them! I immediately canceled service after a few phone calls with the company telling me that there was nothing wrong! How ever I described everything that was wrong! In order to send a tech out they wanted to charge me ***$ fee for something they should've had working properly when I paid the installation fee of ***$

  Business response

  12/10/2021

  Business Response /* (1000, 5, 2021/11/23) */ Reviewing this customers bill, all charges have been applied to the account correctly. I would encourage the customer to reach out to our customer care team to discuss payment and we can remove the account from the collection agency at that time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩