ComplaintsforMIDCO
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Complaint Details
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Initial Complaint
09/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I received military orders & cancelled my services in **. I explained to the service rep that I did not have a forwarding address, due to PCS & was unable to locate a home until I moved. She had explained a statement credit would be mailed upon me contacting Midco & providing my forwarding address. To my knowledge, the check would not be mailed until forward address was provided. I was mailed a check by Midco for statement credit after placing a call on 27 Aug. On 3 Sep I received check & deposited it. On 9 Sep, the check was rejected as "Unauthorized." On 14 Sep, I contacted Midco for reimbursement of the returned check fee & to have a new check mailed. On 14 Sep, I was told by customer support that I was supposed to be contacted on 8 Sep to have the situation explained to me which was not accomplished via email or phone. I would like Midco to reimburse the returned check fee, which I was told will not happen because I did not provide a forwarding address, which I did not have.Business response
10/13/2021
Business Response /* (1000, 8, 2021/09/28) */ Thank you for bringing this to our attention. We will have someone reach out to Mr. ***** to get the info we need and resend him a proper check. Consumer Response /* (2000, 10, 2021/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for taking the time to speak with me today and for resolving the issue. Your time and understanding is very appreciated.Initial Complaint
09/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Was calling seeking information about faster internet speeds at my residence. As I was speaking with the operator she told me as I was only paying $***** a month for internet because I receive the government money for internet assistance. We can only give you one discount. The operator wording made me feel less because I receive a government assistance. I informed opertor that I only have recieved it for 3 months and was full paying customer previous to this.Business response
10/11/2021
Business Response /* (1000, 8, 2021/09/24) */ Thank you for bringing the concern to our attention. We will review this interaction and provide coaching to the individual as necessary. Consumer Response /* (2000, 10, 2021/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) The manager called and said she knew the person personally so she knew she would not say or mean anything behind what was said. This seems to be a conflict of intrest as she is a friend probably should be a unbiased person that has no skin in the game.
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Contact Information
Customer Complaints Summary
44 total complaints in the last 3 years.
18 complaints closed in the last 12 months.