Business ProfileforCPR Cell Phone Repair

MotoZ4 screen repair 9/3/2021. Refurbished screen used. By 10/10 lines appear across screen. Contacted this business for replacement of defective screen. Told we had to come in before they could order and then it would take a day or two. We were in Alabama. Representative said to take it to any CPR Cell Phone Repair and they would take care of it. Called back later and confirmed that we could go to any CPR business. 10/27 we took it to Columbus Ohio Sancus store. Screen found to be missing the edge piece. Also noted small lines on back glass. We contend the cracks on back were there after ALCOA repair and when we questioned that, when picking up the phone, Eric at ALCOA stated it wouldn't affect phone use. We don't have a picture of the back of the phone to PROVE this. The owner of this CPR francise in ALCOA is denying repair, won't cover Columbus repair stating the phone MUST have been dropped. Interesting enough, the Columbus Ohio CPR Cell Phone Repair was ALSO not going to replace the back glass on THIS repair, I requested it to be replaced. In my mind this PROVES the statement made by ERIC at ALCOA CPR and the condition of the phone when we picked it up at ALCOA. IT WASN'T dropped, we have excellent insurance that would cover any repair if that was the case, we have no benefit in lying about the screen. This CPR Cell Phone franchise uses cheap, defective product at a premium price point and then does not back up their work. I will not use this CPR Cell Repair and most likely not anywhere again.

Yes Mrs. ***** visited our Cell Phone Repair Store on 9-3-21 for the repair of her Motorola Phone for a broken front display. She paid a deposit to order the part and it was shipped overnight and the repair took place on 9-4. She paid the remaining balance and left on 9-4. The next time I hear about this repair Mrs. **** is at another CPR in Ohio (possibly10-27) asking for a warranty. I personally spoke with the owner there and he forwarded me pictures of her phone and it did have vertical lines in the LCD and also a jagged black bottom left corner. I then provided these pictures to our supplier of the part and warranty was denied because of physical damage. I find it very concerning that had Mrs. ****** seen after her repair it had a piece broken on it that she would have ever left our store if the part had issues. As for the back having cracks on it again I would think that anyone that seen this would have never left the store with their phone more damaged than when it first arrived. My technician Eric never told Mrs. ****** it would be fixed under warranty as we hadn't seen the part to determine this but suggested she go to another CPR for diagnosis. We offer the best possible parts in the industry and that's why we offer a Limited Lifetime Warranty on all our parts. LIMITED, which means that if our part ever fails to light or respond to touch we will fix it free of charge providing there is no physical damage or water damage to the device. We have photos of this screen and it has been dropped on the bottom left corner breaking the OLED under the glass which caused the vertical lines. I also have a signed release of liability form that was signed at check and posted below.

Repair Terms and Conditions

"MMI-CPR" "Cell Phone Repair" and the individual "CPR" Store where this product is being repaired shall hereinafter be referred to as "Provider." Any device that is delivered to the Provider for repair services shall hereinafter be referred to as "Device". The individual or entity who has delivered the device to Provider shall hereinafter be referred to as "Customer".

Use of Third Party Parts. Customer acknowledges and agrees that Repairs may include the use of OEM or non-original parts. If Non-Original parts are necessary to complete a Repair, Customer hereby authorizes their use with the knowledge that installation of these parts may affect your manufacturer's warranty coverage and may cause messaging on the Device for a period of time notifying the Customer of the use of Non-OEM parts.

IMPORTANT. All Devices should be backed up by the Customer prior to leaving them for repair with the Provider. Customer acknowledges and agrees that Provider is not responsible for any data loss or corruption on the Device. No duty of confidentiality exists between Customer and Provider with respect to any data on your device.

Work Authorization. Customer authorizes Provider to perform the work described in the Service Estimate ("Repairs") on the Device, subject to these Terms and Conditions. If Your Device is under any applicable manufacturer's warranty, then the terms of Provider's Limited Warranty also apply and will control if there is any conflict between those terms. In the event your Device is "In Warranty" and Provider determines upon further inspection that the issue with the Device is not covered by the Provider's Limited Warranty, then additional charges not shown in the Service Estimate may apply. Provider will notify Customer of the additional charges prior to starting Repairs on the Device. Provider will not begin Repairs on the Device until Customer authorizes the additional charges.

Limited Warranty. Provider warrants to Customer that, at the time and place of delivery of the repaired Device and for as long as Customer owns the repaired Device, the work performed by Provider shall be free of defects solely with regard to the Repairs made by Provider, and that said Repairs are properly performed. If Customer's Device should malfunction after Provider has completed repair work, Customer must return the Device to a MMI-CPR Store for evaluation. Customer shall bear all costs of delivery of the Device to the MMI-CPR Store. Upon delivery, Provider will evaluate the Device upon receipt. If Provider determines the Device to be defective due to the completed repairs, Provider may repair the Device at no additional cost. For all repairs that use OEM parts, the provider will repair the device for no additional cost for labor provided the defect is within 30 days from the time of repair. Customer acknowledges and agrees that this limited warranty does not apply to any damage to your Device caused by you or a third party, including but not limited to: liquid damage; physical damage; misuse; improper interfacing; or any additional repairs completed by someone other than the Provider. All implied warranties, including but not.


Our Best,
Cell Phone Repair - Alcoa
XXX-XXX-XXXX
Dewayne ********
Owner

1) I can produce a phone log showing calls to Alcoa TN regarding degrading screen beginning on 10/12/21 showing 5 calls to this number, the LAST being a 6-minute conversation with Dwayne. I also have a history showing calls made to Tulsa, MS and Columbus Ohio CPR stores confirming what Dwayne's staff repeatedly told me (that any CPR would do the warranty work).
2) As stated previously, Eric of Dwayne's Alcoa shop (we are guessing he was a trainee as he needed to ask someone the answer for any question we had) provided our "repaired" phone back to us and when HE WAS ASKED ABOUT THE BACK GLASS CRACKS REMAINING; stated that it would not affect the phone usage and therefore they (TN ALCOA CPR) did not repair.
3) We did go to CPR Cell Phone Repair believing they used genuine Motorola parts, the glass used by Dwayne's shop was a refurbished after market that we could have gone to any mall and gotten done for $50. So yes we think this business pulls fast ones on consumers. To that point; we were quoted $150 for GENUINE MOTOROLA screen repair (I can produce these if needed) by TWO other CPR Cell Phone franchises; where as Alcoa charged $199.99 plus tax for the cheap material and then, during this back and forth, said that if they did repair the screen we owed them an additional $80 for the more expensive authentic Motorola parts. Dwayne and Tabitha both believe I used a bad tone with them.....probably so after I feel lied to and called a liar. Sorry this is not a reputable vendor.