ComplaintsforFreeland Chrysler Dodge Jeep Ram Nashville

• Initial Complaint

  11/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I bought a ******** E4504matic from this dealer in September 2023. They sent incorrect information about the vehicle to the *** including wrong name and model of the vehicle. The *** sent to me vehicle with wrong title and registration number. I have been calling this dealership to correct the information as the title and Registration are not correct. The dealership said that there is nothing that they could do for me. The staff was rude and has zero customer service skills. It appears that they falsified documents of the vehicle that they sold to me. I have sent the information to my lawyer who is reviewing for prosecution. I do not recommend this junk of place to anyone looking for a car or truck

  Business response

  12/05/2023

  This complaint was filed on Freeland Chevrolet but was purchased from Freeland CDJR. We have reached out multiple times to correct this error that the *********** originated when they issued this ***************. We have contacted the State, and they are willing to make the necessary changes, but we need the *************** to have the State make the changes. Our efforts to get this consumer to return an email/text or Voicemail have been unsuccessful. I feel with cooperation from the consumer and the state we can find resolution.

   

  Thanks - *******************

  Customer response

  12/16/2023

  Thank you for contacting me today via email. I have not heard from the facility and has not received the vehicle title and the Registration or obtained update from the company. I do not think that it is fair to close the matter when the issue has not been resolved. I will be glad if you assist me to obtain the corrected title and registration. 

  Business response

  12/18/2023

  I personally reached out to the guest on 12/18/2023 @ 3:47pm.  The guest was able to be reached this time, we spoke about the concern of the documented model description on the Title & registration when the State processed these items.  A driver is going to the guest home to retrieve these items so the ****************** can correct the mishap on the model.  Freeland CDJR will be taking the documents to the State for correction on behalf of the guest 

  Customer response

  12/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My ******* purchased a 2015 jeep mid July of 2022. We financed it through a finance company for $30,000. He drove it less than 3 months and had trouble with the engine. The dealership had ** drop the jeep off December 14, 2022. They are trying to avoid giving him a new engine that it needs. They keep repairing small things to try and get it functioning normally. It has been 90 days today and my son still has not got his jeep back.

  Business response

  03/24/2023

  We are currently working with our Consumer and ***************** to complete the repairs needing for this consumer. We are also providing Courtesy Transportation during this repair. We have been in contact and will continue to update the Consumer as we complete the repairs.

  Customer response

  04/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2011 Jeep Grand Cherokee from Freeland CDJR on 9/26/22. The car initially had a couple concerns. I came back to the dealer on 9/28/22. Two days later with multiple lights lit on the dashboard. I was told it was an easy fix and the lights needed to be "reset" and it was something to do with the air. I left with the vehicle that day and the lights were still on. I immediately called back and was told to come back in later in the week. Came back to the dealer on 10/6 and I was told they needed to order a part, ( just a sensor ) but it was safe to drive even though the lights were still on. They never followed up with the sensor and by now another light came on. I called again and came by multiple times once on 10/17 and again 10/24. I have my phone records to show many times I called on the 25th and 26th. I was told they could not fit me in to have the vehicle inspected and they would give me a call when to come back in or I could wait until SPECIFICALLY 11/4/22. On 10/27 the vehicle shut off completely while driving on the highway, I was almost hit by a semi and felt my life was definitely put in danger. I could not get the Jeep off or out of the road for almost 2 hours, it created a huge jam and left me on the shoulder of the highway in traffic until help arrived.. A highway patrolman had to direct traffic around me until the vehicle was loaded on to the wrecker. I missed work and missed pay. Now after lots of confusion and misinformation being told its covered, being told I have a warranty, Being told you bought it as/ is, and you don't have a warranty. I asked for a copy of my warranty multiple times and was provided documents on a completely different vehicle with a completely different customers name emailed to me as my documents days later. Its's been almost a month now and I am now being told that I have to pay thousands of dollars for ALL repairs and computers cpu is out. They are threatening me with my credit if I don't pay. Predatory Lending!

  Business response

  12/05/2022

  We currently have this customer in a Courtesy Loaner while we complete her repairs. We feel like we have resolved her issues and will monitor as we complete.

   

  Thanks - *******************

• Initial Complaint

  09/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a used car from this dealership... didn't receive it until a month after purchasing it. Have had this car for a few months and it has stayed in the shop more than half of the time. Went to the service station where the service manager ***** sent out one of his workers to confirm he knowingly sold me the car with the issues that it had, but never disclosed any of that information with me at the purchase. Said the only reason my car was taking a while to receive when I first purchased it was because of a sensor. Come to find out it's because of throttle body issues... loose mounting bolts... oxygen sensors. Even the mechanics at the service station have admitted that this car has a lot of issues. I understand used cars are sold "as is". But he never disclosed the true reason my car was taking so long to receive and lied and said it was a sensor until it was exposed that it was way more than that. My car barely runs now.

  Business response

  09/28/2022

  Business Response /* (1000, 5, 2022/09/19) */ I believe the consumer has placed this complaint against the wrong dealership. I believe the Dealership in question is the **** store. I can help either way if they would like to reach out to me direct and we can accomplish some middle ground for a positive resolution for this consumer. Business Response /* (1000, 9, 2022/09/20) */ Please give us a ring @ ************. I cannot find any information under this name and telephone number purchasing a unit from either of our Dealership's.

• Initial Complaint

  07/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On the date time and location, the dealership conducted a diagnostic of the vehicle. I paid for the diagnostic and deductible to perform work. Unfortunately, I was not able to have work performed and the dealership refused to refund my deductible. I am seeking my refund of $100.00 (deductible) because work was not performed.

  Business response

  07/18/2022

  Business Response /* (1000, 5, 2022/07/14) */ After reviewing the RO I don't see a problem with issuing a 100.00 refund. Please reach out direct to me @ ************. Thanks - **** ***** Consumer Response /* (2000, 7, 2022/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do except the response from **** ***** to refund the $100.00 to my credit card used. I will contact him this month for the refund of $100.00 for the work that was NOT performed.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my **** in for services on some squeaking and right blinker light. They called and told me the issues and parts I needed for the squeaking and the blinker was an electrical problem. The guy gave me a estimate of almost 5000$. I told him to go ahead and fix the problems. They had my car for a while I was calling and was being told my parts was stuck in Michigan and and it a shipping issue.( *****) after a week's of thinking my parts are not going shipped, I call and talk to a young lady that told me my.part was in and that the wrong parts was ordered and shipped, so they had to return and order correct parts. After repairs I still was hearing a little squeaking. Took it back in and a seal to one of the Parts was broken. They replaced it. Started hearing squeaking again and I warranty is 2 years so I made appointments to have them specifically check the parts they put on just to be told I would have to pay another diagnostic fee if it wasn't their parts. Why if I'm not asking for you to tell me what is wrong other then if it the warranty parts they replaced? The diagnostic fees are not put toward service if you get it done there and with being lied to for weeks for no reason about parts being stuck in Michigan, I refused to allow them to do any other services other then what my warranty is for. All I need is for them to check the parts they put on to make sure they fully functional. If they are fine then I can take my vehicle to a more trust worthy repair shop to find out what the issue is, I shouldn't be forced to have them diagnose it just to make sure the parts they put on is fine.

  Business response

  10/06/2022

  Business Response /* (1000, 5, 2022/07/12) */ Mrs.*****- Please contact me direct @ XXX-XXX-XXXX and you and I will work for a resolution to complete the repairs. Consumer Response /* (3000, 7, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Called number not sure was right number had another person name. Left message. Haven't got a ****** back yet. Business Response /* (4000, 11, 2022/10/05) */ We have been in contact with Mrs. *** since the original BBB filing. I even directed her to another shop ( **** ****) to which she had some repairs completed. Our last communication with her was a little over a week ago in regards to her Struts that are under warranty.

• Initial Complaint

  06/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have contacted *** at freeland and left 23 messages over 2 months to ***. not one returned phone call. I was sold a new 2021 charger that needed warranty work from day one. a new door handle,touch up paint and rail dust stains removed. I haven't got a returned phone call or any service scheduled for 2 months and over 5000 miles..also my unconnected does not work

  Business response

  07/18/2022

  Business Response /* (1000, 8, 2022/07/08) */ We apologize for the disconnect on our end. Not responding is not acceptable. I would like to handle your situation personally and resolve your lingering issues. You can reach me direct via email or direct line ***-***-**** so we can troubleshoot your Uconnect and schedule your rail dust removal at your convenience. I will provide you a loaner for the day while we make the repairs.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought a 2010 ***** *** in for service, including the rear two tire pressure indicators. The dealership told me the truck was ready and collected payment. After getting in the car and driving 2 miles, we realized the tire pressure wasn't reading. We returned and the dealership - who said it has been fixed and just to drive it. A week later we bring the truck back in with the same complaint. The dealership wanted me to pay for the fix all that over again, maintaining that they did the work and the other two must have gone out while it was in the shop (as it wasn't working at time of pickup). I also have a receipt that shows they fixed one rear tire and one front tire, but both rears are still out as before. I've tried to get to a manager that I could explain this to, but there isn't one available.

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/06/23) */ I personally spoke with Mr. **** yesterday 06/23 around 3:30 and he said our Team had taken care of the issue and he was pleased with the result. I double checked with my Service/Parts team and we covered the 2 TPMS sensors and labor. My direct line is ************ for further discussions in this matter. Consumer Response /* (2000, 7, 2022/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  06/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  3-23-2022 bought vehicle from dealership * same day engine light came on and reported it to salesperson * was told it was gas cap issue * engine light was reset * engine light turned on an hour later from "fixing" at the dealership * Scheduled appointment for checkup * Checkup found jeep needed two parts to be replaced (was told vehicle had recent maintenance) * Parts were ordered (expectancy 4-6 weeks) * While waiting for parts, no tags had been applied for (Mid April 2022) * Salesman assured Davidson County was being slow * Parts were received and fixes made beginning of May 2022 * May 2022 - No tag and no updates received other than "Davidson County still taking a while" * After a formal complaint to a manager on May 24th, 2022 - was told (by a FCDJR title clerk) the title for the car was finally received and tags applied for on May 25,2022 * Through the entire process, was never notified once of the title never being in hand * Salesman proceeds to still notify that Davidson county is faulted as of beginning of June 2022 * Week of June 13th, Salesman notifies that plate still hasn't arrived and will not be able to issue temporary tag * June 20th, 2022 - Salesman/FCDJR clerical office was told I needed a temporary plate or dealer plate or loaner vehicle. Registration will expire as of June 21, 2022. * Was told no temporary/dealer plates could be given - June 20,2022 * Sales Managers and General Manager were left multiple messages as no one answered during regular business hours. There is a severe lack of communication, professionalism, and care at FCDJR. As a customer you are treated like a number, and you are not given the light of day when you find their errors. No transparency whatsoever. The management team (*** ********/**** ***** are astoundingly complacent and non-existing. There was no standard of service or care.

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/06/21) */ I personally spoke with Mr. ***** yesterday 06/21 around 3:30 pm and explained the delay in title and the process that takes place when awaiting on a title to arrive from a lender and then starting the steps to register here in Davidson County we do occasionally run into delays. I feel we could have done a better job of educating our Consumer in these particular cases that causes delays. I did receive a voice mail yesterday from his mother in which I spoke directly to Mr. ***** within an hour of that voice message. She did imply in her message she would be contacting the BBB.I feel Mr. ***** and I can resolve these issues amicably and find common ground. He does have a legal tag to operate currently. please contact me direct @ XXX-XXX-XXXX.

• Initial Complaint

  08/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 20th 2021 I purchased a 2017 Dodge *** XXXX X.* diesel for $33600. I had to drive it from **** to *** ****** ***** At the dealership I was told that the truck had been inspected and serviced. As I was driving the 700 miles home I found numerous problems with the truck. 1st thing I noticed was that the heater is completely inoperable and doesn't work. The second problem is that there were warning lights on the truck about the oil change, oil filter, fuel filters and the crankcase filter needing immediate attention. As I was driving I noticed a very bad oil leak from the engine. I lost over 1 gallon of oil during the drive home. I stopped driving the truck once I got it home. Today I was able to take it to a certified mechanic and they found many problems. The oil leak is coming from the valve cover gaskets and the timing cover. The oil change hasn't been done in over 10 thousand miles, even though I was told it was done at the dealership. The mechanic told me that if the truck was

  Business response

  09/16/2021

  Business Response /* (1000, 5, 2021/08/23) */ Contact Name and Title: Greg B**** Contact Phone: XXXXXXXXXX Contact Email: **********@freelandauto.com I have spoke with this Consumers wife who purchased this unit. This Pre Owned unit was disclosed As-Is no warranty and we have this signed document on file. Thanks - Greg B**** Consumer Response /* (3000, 7, 2021/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they were untruthful about the vehicle services being done prior to us buying the truck. Business Response /* (4000, 11, 2021/09/10) */ This Pre Owned unit was disclosed As-Is no warranty and we have this signed document on file. i may be reached direct @ XXX-XXX-XXXX.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩