Complaints

This profile includes complaints for ATC Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ATC Fitness

  6600 Stage Rd Ste 130 Bartlett, TN 38134-2867

  
• 

  ATC Fitness

  6050 Airline Rd Arlington, TN 38002-4895

  
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  ATC Fitness

  8130 Macon Station Dr Ste 113 Cordova, TN 38018-5806

  
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  ATC Fitness

  2991 Canada Rd Lakeland, TN 38002-4700

  
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  ATC Fitness

  3040 Forest Hill Irene Rd Germantown, TN 38138-7850

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** fargo ****************************************************************************************************

  Business Response

  Date: 04/18/2025

  I believe this to be a fraudulent post.  I was unable to find any member with the limited information that was given.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to my local *** on the morning of June 1, 2024 to cancel my member and pay for June. I explained that I had lost my bank card and had to get a new one and that my automatic payment did not get paid. I said I wanted to pay for the missed payment and cancel my membership. She said I could not pay cash I could only pay with a card. And that I would be charged for August as well because I had to give 30 days notice. I said today is the first Im canceling. I have not received my new card yet. I can pay you cash today for what I owe you but Im not coming back when my new card arrives to give you access to my bank account. She said we cannot cancel without an active card. I said this does not sound like a no hassle no commitment membership. Ive been a member for years and years and I had to cancel One Time before and it was a very similar hassle. I will pay you the *****************************************************************************

  Business Response

  Date: 11/04/2024

  Thank you for reaching out. The associate that helped you with this situation does remember having the conversation. What she was explaining was she had the ability to accept payment for a previous unpaid invoice. What she wasnt able to accept was a future payment, which would have been your last payment. That procedure was under review during that time. We have began accepting last payments inside the club, as well as on the myiclub app you may or may not have had at the time. At the end of the day we are basing your inquiry on the payment of the last $15 dollars that was owed due to the 30-day cancellation period we have as a cancellation procedure. At this time, I am not going to require that from you. I will notify collections that the debt needs to be at zero. What I cannot tell you, and have no control over is when exactly that will be updated on your credit report. That is something they will have to provide you. We wish you the best on your fitness journey moving forward. 

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my gym membership with *** on July 10th. I was charge the annual membership fee of $60.40 on July 17th 2024. I was charge the membership fee of $25.40 on August 16th 2024, and charged $25.40 membership fee again on October 16th. I moved to Californian in July and have not been to an ATC gym since then. I'm asking for e refund for the charges.

  Business Response

  Date: 10/21/2024

  Good afternoon Mr. ****** We did receive your email earlier today. Please allow us time to look into your question about the billing and someone will get back to you. Thank you. 

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ATC fitness. They say you can cancel ANYTIME. The gym was subpar. So I decided to cancel. My husband drove me and we went in to cancel. He gave me an email address and I sent the email stating I was canceling and why. They continued to try to take money from our bank account causing us to have to pay fees every other paycheck. So I emailed them again. For about 4 or 5 months they had not tried to remove any money from My account. Then this past Friday 7/26/2024 they took $54 as soon as our check hit the bank. But I've canceled MULTIPLE times. I want the money back they took on Friday and honestly all the fees we received after canceling because they kept trying would be nice too but i doubt that'll happen. But the money they stole on Friday goes to my kids. Plus we'd canceled so many times. It is robbery. Yes I still have the emails I sent canceling this crappy place out of my life.

  Business Response

  Date: 07/31/2024

  Hi, we certainly try our best to make this process as easy as possible.  We know that, across the country, gyms and fitness centers seem to have reputations of making the cancellation process difficult.  We do what we can to make that not the case for ATC.  If you could please provide the emails that you sent to ****************************************** then I will have no issues backdating the cancellation and rectifying this in the right way.  I look forward to hearing back.  Thanks

  Customer Answer

  Date: 08/27/2024

  I have cancelled this multiple times. They stopped pulling money from my account for months and then suddenly started again! I do not want this membership and because they tried to pull money AGAIN we are negative 70$. So that needs to be reimbursed to us as well. When you try to call their 1800 number it just hangs up on you. This is the worst business I have ever seen in my life.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began my membership in 12/23. I requested cancellation in ******* 24. They said I needed to pay for February as well. I never received a statement showing what I owed for ******* and February. I will not give them my bank account info for an auto draft, and need to write a check for the two months. Then today, they send a note through a debt collector for ******. The debt collector will not look at my emails unless I print them and mail them to ****. This is nonsense. Send me an accurate bill and I will pay it. I went to the gym one single time in December and never again. It is much to busy for me there.

  Business Response

  Date: 06/04/2024

  Thank you for your question.  Unfortunately, not putting billing on your account does not cancel your account once we do not receive payment.  Entering and agreeing to the agreement creates an invoice schedule that continues to renew until we receive your 30-day notice to cancel.  Since there were no payments made, I will settle for $76.20.  That is 90 days of payments.  I removed all of the late fees and service charges on the account.  Thank you and we wish you the best.

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21797364
  
  I am rejecting this response because:

  you can clearly see from the attachments that I asked to have the account closed in January.  
  So Januarys bill plus 30 days is how much?  
  certainly not 3 months bill!?!?!?
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/05/2024

  I apologize for not seeing the attachments.  I see where *** wrote you back and told you they would honor your cancellation.  I will honor your payment of $60.  Please contact ****** and they will take the payment.  I will call ahead and let them know that you will be doing so.  I would like to point out that if you had just followed the email like *** stated, and paid directly to them, then it would have been cancelled and none of this would be necessary. Technically this BBB filing should not have been directed at ATC Fitness.  It should have been directed at *** financial for sending you an email and turning you over to collections.  Have a good one.

  Customer Answer

  Date: 06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  ******************************

  *********, ** 38002

  
  

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I demand correction to my credit report,I am not liable for this debt with ATC.I don't have a contract with ******************* to collect on this account. They did not provide me with a original contact of the account as requested.

  Business Response

  Date: 08/07/2023

  Afternoon.  ************** did in fact have an account with **********************.  I have attached the agreement.  After 90 days of no payment the account was sent to ****** and Associates for collection.  He will now be directed to them to settle payment.  I did look in the notes to see if ************** ever attempted to cancel his membership and I did not see anything pertaining to that.  Again, he just fell behind on payments and after 90 days, it is considered RFC.  Thank you.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint because I was wrongly charged for an additional month. I tried to cancel my membership in July of this year 2023, but the gym will not allow it and is making me hold my membership until September 2023. I had to pay $25.40 for the membership through September even though I want it cancelled this month, my total payment towards my membership for this month was $50.80.

  Business Response

  Date: 07/13/2023

  Hi, I can help you with the confusion you may be having with the cancellation process.  Our cancellation process has been the same for the last 30 years.  Just like many other fitness centers across the US, our agreement that you enter can be cancelled at any time with a 30-day cancellation notice.  In most cases, during that 30-day period, you will experience one more payment come out of your account.  That is simply what has happened here.  Your normal scheduled draft date is the 6th of each month.  With putting your cancellation in on the 12th of the month, you have already taken care of the payment that would have fallen during your 30 days.  You will not have a payment come out on the 6th of August due to you making that payment on the 12th.  Per your attachment, you had a draft on June 6th to cover ***** July 6th to cover July, and then you paid a payment on July 12th to cover what would have been your last draft on August 6.  I hope this helps.  We wish you luck wherever you end up on your fitness journey.  **** care.

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2022 I called ATC Fitness to let them know that I was cancelling my plan, because I was moving to ************. On December 9th of 2022 I received a notification to update my card information. I told the young man that I had moved and I called last month to cancel. The young man told me that I had to pay for December before I could cancel. I told him that I had already canceled. So, I gave him my card information and he charged me $45.00. I asked him why when the membership was only $15.00. He told me that the the $30.00 was cancelation fee. January I was charged again. February I was charged and I called and a young lady told me that she would cancel it out the system. March and April I was charged so I drove 3 hours to *******, ** and I was told by a young white male that my account had been canceled. Today, May 15th I was charged again and I had my wife call because I am angry and did not want speak to anyone. The manager named ***** (that's what he told her) that my account was active and that I needed to go onto the companies website and submit a 30 day request to cancel membership. She explained to him what I had been told and that NO ONE told me to go on the website and submit a cancelation. He also told me that he trained ALL of his employees there at ATC fitness to tell customers to file a 30 day cancelation request on the companies website. I have lost $120.00 since December 2022 til this day of May 16, 2023 on a service that I asked to be canceled and I not receiving benefits of.

  Business Response

  Date: 05/17/2023

  Thank you BBB for forwarding this on to our attention.  After going through ******************** notes in the billing system we feel that we have come to a conclusion.  I would like to start by saying that the manager of the ******* location, *****, is correct when he stated that there is a 30 day cancellation process that is put into effect by emailing ******************************************.  Calling into an ATC location and simply stating you want to cancel will not begin that process.  We believe ******************** is aware of this due to prior actions in the past.  In January of 2021 ******************** started the process of cancelling by sending an email in, he then received an email back confirming the cancellation.  However, two days later, he contacted ***, the manager at that time, and told him that in fact he wanted to keep the membership and to stop the cancellation.  Due to ******************** knowing this is the process, as well as him being in good standing with ATC at this time, I cannot issue a refund due to no formal cancellation being put into place.  At this time, I will push a cancellation through and there will be no further due.  We wish him success on his fitness journey down in MS.  Thank you for your business over the years.

  Customer Answer

  Date: 05/17/2023

  I can't except this because the cancelation was supposed to have taken place months ago and load of c*** they feeding you guys is unprofessional. In other words they do owe me and they no they do and will not except nothing less. They are lying. I was always told to call for a cancelation because I tried to do one in house but they don't do it that way and so they gave me a number to call. They are lying and they no it.

  Customer Answer

  Date: 05/18/2023

   
  Date Sent: 5/17/2023 1:16:15 PM
  I can't except this because the cancelation was supposed to have taken place months ago and load of c*** they feeding you guys is unprofessional. In other words they do owe me and they no they do and will not except nothing less. They are lying. I was always told to call for a cancelation because I tried to do one in house but they don't do it that way and so they gave me a number to call. They are lying and they no it.

  Business Response

  Date: 05/27/2023

  The membership has been cancelled and nothing further is due. The reason there is no refund is due to the correct cancellation procedure not being followed. The reason the procedure is in place is for this exact instance. There must be a paper trail of correspondence so we can correct if there is a mistake. Also, another reason why we do not accept anything over the phone as important as a cancellation. As I stated in the previous response. The customer has gone through the cancellation procedure correctly once before. We thank you for your business and wish you the best on your fitness journey. 

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of March 16 2023 I have ATC fitness on my credit report through a debt collector. ATC fitness on ***** and ****** ******* *********. I feel I should not be held liable for a mistake the manager at the store made. The collection service is now trying to get me to pay $113. I asked how to cancel my membership. I did exactly what the manager told me to and filling out the forms online. I called the debt collector and they informed me that I should have sent a letter as well as did the online forms to notify I wanted to cancel my membership. I asked twice how to cancel this membership. I feel that it's not right that the people who are supposed to run this establishment give you false information or know so little information about their own company. And because the manager gave me misinformation I have to pay out of my pocket. This is not fair at all and the company should own up to their mistakes.

  Business Response

  Date: 03/20/2023

  Hi, if you could please attach any documentation of the cancellation to the filing that would help me out tremendously. If there was a mistake made on our part then I am certainly willing to help. If you cancelled by email then you would have received an email back with a time stamp. If you cancelled my myiclubonline, then they would have also sent you a confirmation. Having our customers cancel this way creates a paper trail so we can track things down like this. I look forward to hearing back. Thanks. 

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up month to month when they waived membership. I paid a year through Covid even though I didn't go there one time during that period. I finally decided to cancel and went to the local gym and turned in my card and closed my account. Several weeks later I get a charge of $42 and the local gym says it is for membership renewal. I explained I closed my account weeks ago but he said there was nothing he could do. So, I went to my bank and made sure they could not withdraw anymore. 3 months go by and I get a call from their corporate saying I need to pay my monthly dues and I explain to this lady I closed this account months ago. At this point I'm thinking ok this is taken care of. Another 3-4 months go by and their corporate calls again saying the same thing. I explain I closed this account at the local gym where I started it and also talked to corporate months ago and told them it had been closed. They turn it over to a collection agency starting I owe $142 which would be the equivalent of 9 1/2 months at $15 per month. I write a letter to the collection agency and tell them these are fraudulent charges because I was not under contract and I closed this account. The whole advertisement the local gym was doing was no contracts and cancel any time and they waived all membership fees. The collection agency has now turned this over on my credit report. This shouldn't happen to anyone. Now I am reading ATC's responses on here saying you have to cancel by certified letter and this is the first any of us has ever heard about this method of cancelling. If you can't do honest business then you don't need to be in business. I can foresee a class action law suit being taken up against ATC because it seems to be something they are doing to more people than just myself.

  Business Response

  Date: 12/09/2022

  Thank you for reaching out for more clarity on the situation.  You said you had read some past BBB posts.  You may have seen something about a certified letter.  While that is an option, it is not the option we tell customers when they inquire about cancelling.  We have a much easier process than that.  One of those processes does not include cancelling in the club like you stated in your post.  We simply cannot allow cancellations inside the club because there is no way for us to put a time stamp on the cancellation request.  There are two ways we prefer cancellation.  One is a simple email stating you would like to begin the 30-day cancellation process.  You send that directly to our billing company at ******************************************.  The other way is by logging into your personal MyIclubonline.com portal and going thru the cancellation steps on that website.  Both of those avenues are the easiest.  

  The total that the collection agency gave you also has fees in it that the billing company was adding during your time of delinquency.  They are late fees and service charges.  I will be willing to work with you on those charges to get the total down to $45.  To make that happen, I will notify the club that you will be calling and making a $45 dollar payment over the phone.  Once that payment is made, we will call the collection agency and tell them to zero out your account and report it as such.  Thank you for reaching out and I will be contacting your local ATC to let them know you might be calling.  Take care.

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18546149
  
  I am rejecting this response because:

  Like I stated before I went into the club and cancelled my membership and they did not tell me there was anything further to do. It is not my problem if you have this new policy and do not teach your employees to go by it. I opened my account inside the club and I cancelled it inside the club. I also stopped automatic draft out of my bank account. I did not even use your club one time for over a year while continuing to pay monthly dues because of the silly covid policy you had about wearing mask. Besides cancelling in the club your corporate office called me two different times and I told them both times I had already cancelled the membership and neither time did they mention going to a website or emailing anything to state that I had cancelled. Again, if you have some policy that requires people to go to a certain place to cancel then you need to spend some money educating your employees so they let people know your proper procedures.

  The only right thing to do is wipe the charges off of my account because I did cancel and at that time I did not owe a dime. Also, clear this up with your collection agency and have them take these charges off my credit report. 

  Thank you ,

  *************************

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/13/2022

  I will state again that it is not possible to cancel in the club.  Also, it is not a new policy.  We have been in business for 30 years and have never offered for members to cancel inside the club.  I would like to also point out that you signed an agreement.  Not coming in while you are paying doesn't give you credit with the company.  It is stated in more than one place on your agreement how you can cancel the membership.  The reason we are willing to settle with you for $45, is because our delinquency time before you go to a collection agency is 90 days.  90 days x $15 = $45.  I am still willing to do this for you.  The manager of the Christmasville location has been notified and is waiting for your call.  Thank you.

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18546149
  
  I am rejecting this response because:

  Theres only one way this ends and it will more than likely be in the court room. This is a regular practice of your company taking advantage of the automatic payment system by making it difficult for people to quit. Although you advertised no hassle agreements. You really have no idea how your club managers really signed up people do you? Going by the things you say and all the sales pitch they made its obvious you werent paying attention to this location.  $42 doesnt make or break me , you messed with my credit and now Ill do whatever needs to be done to make sure your company doesnt keep on doing crooked stuff to other people. Im a voice and a very loud one. I surely will not pay some bill I dont owe and will not let your company get away with not closing my account out when I turned in my card and notice. My name is ************************* and you will become very familiar with it. What you are doing has been done before and the company was much larger than yours and they lost the case. Saying and doing almost the exact thing as you are doing.
  There is no need to ever tell the local Mgr that I will be coming in. I will not be paying something I dont owe.

   

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/19/2022

  I'm sorry that you feel this way.  My stance during our BBB conversation has been nothing but me trying to be helpful to your situation.  I also do not appreciate the threat.  I have informed you the best way to end this situation.  You signed a very basic agreement that states you will continue the membership until you cancel it.  Nowhere in the agreement, or verbally from an employee, would you have seen that you were able to cancel the agreement inside the club.  We do however, state on the paperwork how you can cancel as well as volunteer that information at any time when a member inquires about how to complete that cancellation.  The reason an employee would not have said they would cancel it inside the club is because they do not even have the clearance to do so.  So again, I'm sorry that you feel this was.  My offer still stands to have you call the club and take care of the situation.  We wish you the best.

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18546149
  
  I am rejecting this response because: Once again I did cancel in the club and two more times on the phone. Im not the only one this has happened to. Ive heard from a ton of people personally that you have done this same thing to. Trying to say its impossible to do it inside the club is not true. Maybe your employees cant fix it their selves but when they tell you its taken care of and youve turned in your member entrance card then as a customer its done. Its your problem to figure out any problems in deleting a member out of your system but you for sure dont keep on charging people. I have not threatened you I stated the largest gym in the country was doing the same exact methods as you and they lost a class action lawsuit. Your taking advantage of direct payment by claiming members hadnt quit so you can charge additional months member charges. What you are doing is very unprofessional and illegal. Even looking at just complaints on BBB site its obvious youve done this same thing over and over again. Its your busiest time of the year which means all these people may have joined up again but because of you taking advantage of them signing up with direct pay then making it hard to cancel most will never use your company again including myself. I need to receive the original signed paperwork along with a itemized history of all of my payments.

  Sincerely,
  
  *************************

  Business Response

  Date: 01/02/2023

  Here is the image to the agreement.  I would like to refer you to the front page of the agreement where it talks about the cancellation process.  It specifically says "written notice".  You may be able to tell me what you believe the employee said, but I do not agree, and I stand with what the agreement says.  Thank you